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Consultative Selling Model for Customer Support
Consultative Selling Model for Customer Support How-To Guide
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FAQs online signature
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What are 8 steps of consultative selling?
The 8 Golden Rules of Mastering Consultative Selling Know Everything About Your Products. ... Establish a Clear Sales Roadmap. ... Ask Questions. ... Don't Underestimate Your Customer's Knowledge. ... Don't Make Assumptions. ... Don't Make Things Up. ... Share Solutions. ... Demonstrate Value.
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What is an example of a consultative selling strategy?
An example of consultative selling may occur when a customer visits an appliance store to purchase a refrigerator. The consultative salesperson asks the customer questions about what's motivating them to buy a new refrigerator. The salesperson uses the information to present products that satisfy the needs.
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What are the four stages of consultative selling?
The 4 principles of consultative selling Ask (the right) questions. The main goal of consultative selling is to help your prospects discover a solution to their problems. ... Practice active listening. You can't consult if you don't know what you're consulting on. ... Educate your potential customer. ... Be authentic.
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What are consultative selling strategies?
Consultative selling (also known as needs-based selling) is a sales approach where reps act more like advisers than salespeople. Instead of pushing a specific product, sales reps recommend various solutions to potential customers based on their needs and pain points.
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What is the difference between selling and consultative selling?
One big difference between consultative selling and product selling is that consultative sales is more focused on the prospect, and product selling is more focused on the product.
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What is a consultative customer oriented sales approach?
The consultative approach makes communication more comfortable for the customer by meeting them on their terms, which will ultimately win more deals and build greater retention.
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What are the 5 steps in strategic consultative selling?
The Consultative Sales Process Step 1: Research (and Then Research Some More) ... Step 2: Ask (the Right) Questions. ... Step 3: Active Listening. ... Step 4: Qualify Prospect. ... Step 5: Inform/Collaborate. ... Step 6: Close.
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In what situations would a consultative selling process be appropriate?
However, consultative selling does not work in every situation. It is suitable when customers have already researched the products but are still determining which one is best for them. In this case, the first contact with the customer typically happens in the middle of the sales funnel.
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slow down offer insights you know that's interesting that you say that because we're seeing that with a lot of medical practices just out of curiosity why do you think it's happening like that for you guys if you can slow down and we've talked about this in other weekly coaching and it's the hardest thing to do it's the hardest thing for me to do because I love my sales coaching I love my sales training but the longer when I'm talking to a new client organization or a new person just like you the longer that I can sit on Eastern University and the longer I can go without saying yo you get weekly coaching you get 52 hours of on-demand content it's great most people 7x their sales the longer I can wait on that hey so just out of curiosity when you say you need sales coaching for the the team what's going on wow they're not closing deals can you give me a specific example of of them not closing deals well yeah last last quarter we missed our targets by about 36 percent 36 percent what do you think is going on right the good litness test for whether you're a consultant is they should get value from the conversation from you whether they do business with you or not whatever it is that you're selling that you should be good enough about what you're selling that somebody can have a discussion with you and you can give them some ideas that will help them whether they do business with you or not so check out the art of consultative sales course check out the monetization course and all the other courses it's all there to help you but a general theme that you guys are seeing and for the folks that are making Just Killer money and there's a lot of them on Eastern University the common theme with all of them is they're slowing their process down in the beginning to speed up the results in the end the longer you can delay pitching your product the less objections you're going to have on your price the less they're going to say oh this is cool call me after the first of the year the less you're going to hear any of that because you've figured out what their problem is you've monetized what it's costing them to not solve it and you've shown them that you can articulate and understand the problem and that you are 100 confident in the fact that you can solve it now all that's left is showing them just enough proof to get them to go yes you are the right person for the job sales reps managers business owners entrepreneurs what I'm about to tell you oh this is gonna hurt but trust me it will be well worth it I want you to think back to that excitement you had when you first got started maybe it was your first day you thought about all of the lives that you were going to change with your amazing product your business your service your Solutions and hey let's be honest here you are going to make a lot of money in the process of helping people helping businesses change their lives but it didn't work out exactly that way did it if you're anything like me if you're anything like most people in sales you found it was just a little bit more difficult to close those deals than you thought or maybe you're struggling right now now I warned you this is the part that's going to hurt but in order for this to work you and I need to be honest with each other I want you to think about all the reasons that you're not hitting your targets all the reasons you're not making the sales that you had anticipated making is it the economy your competition your territory your pricing maybe it's your manager your product your service Your solution here's the part that's going to hurt there's a 94 chance it is none of those and it's time you face reality the reason why you have to work so hard just to close a single deal has nothing to do with the economy nothing to do with your competition your territory your manager your product your price your service the reason why it's so hard for you is you simply have haven't learned a better sales process but wait you've had sales training from your company yeah I did too you've read some sales books I read just about every single one of them or maybe you're saying to yourself well I was always born a salesperson nobody is born knowing how to sell more than they're born knowing how to speak Cantonese or fly an F-22 fighter jet and by the way the right sales process is a lot easier to learn than a language or flying an airplane but you still have to learn it my name is Matt Easton I'm the founder of Eastern University and if you'll let me coach you I can show you how to sell more than you've ever imagined without being pushy without being manipulative without following some super complex system where you're spend more time trying to figure out what stage your deal is in than actually closing deals if you will let me coach you you will never ever ever find yourself blaming the economy your products your price your manager your territory your competition again because you're going to be in total control of the sales process and the outcomes I've devoted my life to unlocking the perfect sales process and I want to coach you the same way I've helped thousands of other people in the exact same position that you are right now sell a reported 3.47 billion yeah that's billion with a B over the last 12 months I've been where you're at right now I know how to help you I can show you in just a matter of minutes what will take you years of trial and error to learn on your own now if you've made it this far but you're saying to yourself it can't be that simple just trying a new sales process alone will not get me to where I want to go I know exactly what you're feeling I said those exact same things and I was wrong having the right sales process changed absolutely everything for me so I want you to do me and yourself this favor and spend just a minute or two over at eastonuniversity.com checking out what we've built now if you spend a couple minutes and you decide that our coaching can't help you it can't help you change everything about your career everything about your life no harm no foul you can continue to do things the way you're doing them right now but just imagine what if you head over to easternuniversity.com right now and it connects with you what if it is that simple suddenly everything starts to make sense and everything changes for you your career your income your goals your company you start heading in the direction you always thought you could isn't it worth taking a couple minutes and seeing if that might be the case Eastern University is more than a platform it's more than live coaching with me it's your future and you and your future are worth it thank you so much for watching I'm glad you and I have met each other and I look forward to seeing you over at easternuniversity.com right now
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