Streamline your crm lead qualification process for Procurement with airSlate SignNow

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welcome friends so till now we had two sections in the lead qualification the first section was how do we qualify a lead how do we qualify a lead in the second chapter we understood what can be a better process for qualification in NJ now let us see some practical tips what should we keep in mind so let us see many times we feel embarrassed to say no there is no need to hesitate we can comfortably say no to customers that this is not available in our product and along with saying no convince them why are we saying no we'll give them the reason if customers need the inventory feature and it is not available in our products so if it is not there explain to them the reason behind it why it is not there because there are many software products available in the market which manage inventory and accounting very well so it is already there so why incorporate it into our software and that is already a robust and Powerful tool yes what we can do is we can integrate both but if you say once that no we will do the inventory then think about what your situation will be so you should understand every time what the customer's problem is which we will not be able to solve with our product so there is no need to hesitate we should say no so the customer will appreciate you in this case customers won't say why won't you be able to do that okay so this is our practice whenever we say no our approach starts with the negation that it won't be given in this product then the customers continue the discussion further so we cannot offer all the features we will not be able to fulfill all the requirements so wherever you have to say no say no wherever you have to say yes say yes over there but it's not that you should plainly say no we will make them understand why we are saying no because whatever features or an entire product have been created it has a whole philosophy behind it so we'll explain the philosophy suppose someone needs live tracking they say our people are traveling everywhere so live tracking is required but we have deliberately not Incorporated it into our product what will you do with the live tracking they're not going to take any action so that is the whole philosophy behind it the second thing is if someone says no we also need to have an app running offline we have not Incorporated that feature intentionally the offline feature in our app just imagine how many times in the last 6 months or a year how long you've been without the internet internet is available everywhere so why should we put so much effort into the offline feat Fe so that is the whole philosophy behind it so we are saying no to them by making them clear the reason behind it and sometimes the customer says no at least give us this much perc discount give 60% discount do not get involved in the matter of Hefty discounts negotiation will not happen if you have done the qualification correctly you will only have to you will only have to explain the value of your product and its features and we will do the process that we've been told correctly customers might say that please give some discount to honor his word but then they will not ask for such a huge discount if they are asking for a discount that means somewhere we haven't followed the proper process and we need to have faith in ourselves so don't be in a rush to give a discount do not waste time on such customers who are not giving you the information we are asking some questions and no one is giving any replies to them because they have no requirement that is the reason if there had been a requirement they would have told us so if there's no requirement why should we waste our time so we do not need to follow up with these customers much if customers are not contacting you they're not receiving your phone calls or not responding then we need to find some other way or can we call another team member in that company and ask about what happened if you still not getting any contacts then leave it such customer should not be there in your list so keep that in mind in the next chapter we will talk about capability demonstration thank you and stay with us