Optimize Your Building Services CRM Process Cycle with airSlate SignNow

How to create outlook signature

Hello friends let us Hello friends let us begin with the implementation of uh the cram process CRM process implementing customer relationship management this is very basic question asked by many of the business managers that uh you talk a lot about CRM and what can be the steps actually so that the CRM can be installed in much better way so when introducing or developing a CRM you know there is the Strategic review of an organization should be undertaken you know some uh before implementing something you need to take some what is the current position of the organization so what things you need to address that has four issue first what is the core business and how it will evolve in the future so basically you have to understand what is your core business if you don't understand what is your core business or what is your basic product then how you can be able to provide the better possible services to the customer so you need to understand what is your core business second what form of CRM is appropriate for the business now and in future so basically what kind of U CRM is appr you have to decide from the types of CRM that what kind of CRM would be best possible so that uh the people uh start liking your uh people start uh increasing with the help of your CRM perspective so it is very important factor uh third factor is about uh what it infrastructure uh do we have and what do we need in order to support the Future Organization needs so basically we also require different kind of it support like uh you may be requiring the voicemail system or you may be require the SMS system or you may be requiring some Auto conferencing system also you may be requiring different different kind of it support you may be requiring some uh CRM software so that you can be able to provide the best possible uh future support for the organization now what vendors and partners do we need to choose basically uh what kind of vendors and partners are being required uh so that you can uh Implement uh you need to choose while implementing the CRM so this is the basic homework what we need to do before implementing the CRM and uh it will be complete you know uh there is a process for implementation of CRM first we need to identify the CRM solution that is we need to identify the what is the CRM solution we should apply what should be uh what is the walk through and what are the proof of the concepts you know so this are the basic process in identification first unit to identify then second is nothing but we have to design a solution for that we have to analyze the solution which solution is best possible uh required then ing to that you know if after finding what is the gap then only we can fill that Gap you know so basically you need to identify the solution and for filling that Gap some solution need to be design and after designing the solution only design is not important you have to implement that solution that too rapidly so with the help of the project managers you know you have to design a project which can be implemented on a large scale and end to end apps has to be created in order to have the uh step by step uh you'll be able to understand what uh the processes are taking place and how the CRM is getting implemented so the configuration is basically required and uh question and answer Solutions so basically the rapid implementation process is there of uh project management so end to end Solutions has to be designed and configuration has to be done rapidly this CRM process can be implemented by understanding The Gap and that can be implemented with the help of the project managers giving different role to the different managers and there is uh next step is about the custom development you know some reports can be designed in a customized manner uh basically working on the uh custom Solutions you know rapidly uh the custom Solutions custom reports are being designed uh where the path holes are there identifying that path holes you know uh the CRM solution can be implemented and after identifying that things you know the things can be upgraded to the newer versions uh since if you are in the version of CRM 1.0 uh there are some drawbacks in CRM 1.0 that can be implemented to 2.0 uh with some of the upgrades and uh basically each and every day uh CRM processes are changing and how this are working you know um you know the upgrades are always there as far as the software system is concerned or some uh relationship development is concerned there are Concepts and Concepts get changed day by day so the upgrade has to be done in your company also uh looking towards the solution and uh there should be some user group trainings as far as CRM is concerned so CRM is a process it is a system and it it is need to be taught to the people you know people need to be get trained uh day by day and that is why the solutions come up after that you know some support has to be created uh post production support is created uh you know support is very much required as far as the businesses are concern support people work together after you know uh the production is uh over so basically these are nothing but the one 2 3 4 5 6 seven stage process stage one to identify second to solution design then rapidly Implement that solution uh find out customly what are the gaps over there fill that gaps with the help of upgrade to the newer version train the people so that the CRM can be best implemented and uh support is required at the final stage so this is how where the process of implementation of CRM takes place hope you understood in the next slide we are going to look strategically significant customers in CRM and how they are going to bring in revenues thank you and stay tuned