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hello Terry and thank you for your question in the past I used to have an appliance repair company and the lead cycle there was also very fast we used to have phone calls some of them in one or two minutes we had the booking and everything is done so basically from a lead it was converted very very fast to a close one the most efficient way that we found to do it was actually the default Wayne's raw CRM as an example let's say that the lead comes in using a phone call I would create a lead and I would put his name into the system okay and on the phone call I can see that is coming from this number as an example if the person shows an interest I would just click on Save and I will convert a little automatically now when I convert the lead I will also create an opportunity for the lead I would have the closing date for today and I will just convert it and now you have the opportunity click on the opportunity and from here I can manage to close one or close lost so the default way is really helping me from a lead to create automatically an account contact and the deal okay so it's very very fast another option that might work for you and that's also something that we did with some clients we basically create a zoform so we ignore the source CRM completely there is no Zone 7 for you I would have here perfect leads [Music] I would have here some kind of a form I will have here let's say the name the phone number the email the service name is an example that will be let's say AC and HVAC and flooring okay so let's assume that you have here all the fields whenever your team is working on the form they will enter all the information that they need and whenever they're ready they will click on submit whenever they click on submit I will run a script automatically I will create a contact account and the close one opportunity assign the technician book an appointment whatever you want all that is doable one more tip that I can give you is when you're going to this area the buttons we can create here a button that is automatically opening your booking system there's an example we use currently and some people use your bookings we can open it from here and bottom line your employees can book the appointment from CRM because we saw the twin employees are moving back and forth from different to different applications it's not that efficient there are confusions problems it's everything slow down so I prefer that your employees will use or the forms or they will use your serum but they will stay in one system and from there they will book the appointment if it will be from the forms as an example whenever you clicking on submit then automatically you will be moved to book the appointment so there is a flow of a form and then book the appointment and if you decide to do it on your CRM there will be those CRM and then from here your book the appointment okay so I hope I was able to help you and open your mind to different directions that you can use the system [Music] thank you