Empower Your Organization with a Customer Contact Database for Organizations

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this video is about contacts database software called emphasis temir so here's a miss customer I can store all my contacts in here and I can easily find the contacts just by entering for example their last name and pressing return and this is found all the contacts with the last name Smith and I can narrow that down if I also enter for example the first name of rose and that finds me the customer record and I can double click on this so I can click at the you edit customer and here's the customer record and there's status I can store this one is a sales prospect and I can also it's all these contacts in the group so this one is in the southeast group for example so that means what I can do is I can search for contacts by status or group so if we wanted to see all the sales leads in the southwest which is group I've grated click search and here they are again I can go straight to and in these contacts over look at mr. David Brown again there's a stake tests and here's some notes today was working to purchase but needs to justify the expense to his boss and there's a full customer history in here so I can see that we sent him an email we can set up email templates to send standard emails to one contact or group contacts at a time we've sent a letter we can do a mail merge and send a standard letter to him multiple contacts at a time we've recorded that we've had a telephone call we've sent an SMS message again throughout this customer there's been an appointment for a site visit and an additional telephone call and well I can also do is create a callback reminder so if we need to call mr. Brown again I can create a reminder just by clicking on reminders click on phone customer callback and just say call arrange another appointment for example and I can say start reminding me on the 4th of March and I can assign this to someone so this could be assigned to Jane for example so I create the reminder those down now when I go to the today for you I can look at all the callback reminders and contacts that might be phoning us things like emails were going to send any tasks and appointments for today or this week and I can show for everyone or I can show for a particular person so if I just look at Jane and I go forward tomorrow I can see that if she looks at her reminders you'll see there's a reminder to call David Brown that they won't Electric's so having stored multiple contacts in the group what I can then do is I can mail merge so I could click on a group Southwest and like it send a particular letter or Martin letter or any type of letter so these letters are created as Word documents so I can set up a template for sounded better that we send and I can send the same letter to all the contacts in the Southwest group for example I can also into an e mail merge talking to email marketing I can set up email templates send an email perhaps a special offer to all these contacts and I can also send a bulk SMS message again select the group if I didn't want to send all these I could deselect a few of them and I can type in a message here and send them at an SMS message to all these contacts so abbis customer is an easy way to manage all your contacts and you can contact them individually or you can affirm mail merge and email merge to send to contact multiple contacts at a time