Streamline Customer Contact Management for Human Resources

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gone are the days when hr management was the main skill that hr professionals needed to master to succeed in our current dynamic and volatile business environment human resources professionals need to have a broad set of general skills as well as a deep understanding of their functional expertise which skills exactly in this episode we'll talk about the top 5 hr skills that every hr professional should have hi there i'm nelly and welcome to a new episode of learning bytes before we get started with the top five skills every hr professional needs don't forget to subscribe to our channel click the notification button and like this video without further ado let's start with the first hr skill one communication skills communication is essential in human resource management as the hr professional is the link between the business and the employee on the one hand you're a people advocate and on the other you represent the employer this requires great communication skills you need to be able to communicate formally and informally and in different ways in both verbal and in writing and both online and in person here are three essential communication skills that you should master clear writing this will help you avoid miscommunication which is especially important when dealing with matters that have a huge impact on your employees such as employment contracts job vacancies or company policies critical listening being a people advocate means understanding your employees perspective and helping them overcome challenges at work an important part of this is being able to listen clearly and critically conflict management hr professionals need to be able to handle uncomfortable situations with sensitivity think for instance of grievances exit interviews and salary negotiations two digital skills hr professionals who understand new technology and actively integrated into their organization are able to make hr and the company run more efficiently let's take human resource information systems or hris for short for example most information regarding hiring performance evaluation payroll rewards and benefits and more is registered in an hris hr professionals need to understand how to navigate these tools and interpret the data within there are also many other tools and systems that hr can leverage from social media platforms like linkedin to applicant tracking systems with more being developed all the time hr professionals need to be digitally savvy enough to keep up with the latest developments and understand how to use these to their advantage three data literacy and reporting skills the work of hr is becoming more and more defined by data most hr generalists are now required to be analytically driven and oriented this doesn't mean you need to be a data scientist but you should be able to read apply create and transform data into valuable information to influence decision-making processes one example of data literacy in human resources is understanding key hr metrics this includes metrics such as recruitment engagement and retention and employee value and performance having some knowledge of data processing tools such as excel is also a great advantage being able to use metrics kpis scorecards or dashboards lets you take an evidence-based approach and will help you make better decisions for example when advising managers and employees and creating people policies four advisory skills and business understanding one of the key hr skills is advising different stakeholders you need to be able to advise employees line managers and senior managers on personnel issues here are some issues that you might come across operational problems for example creating a reintegration plan for an employee or helping a senior manager formulate an email to the department tactical issues such as the organization of advising and restructuring efforts strategic advice this involves the alignment of hr practices with the business strategy to be able to add value to your organization you need to understand the business this is where business acumen comes in being able to understand the business its customers and its shareholders is a must for hr professionals this will help you better understand the problems that line managers and executives are trying to solve additionally you'll have an easier time positioning your business to win in the marketplace want to know more about how you can develop business acumen check out our learning bite on this topic 5. enter cultural sensitivity and inclusive language skills this hr skill depends on the specifics of the organization especially for larger multinational companies intercultural sensitivity is a must when you're in touch with managers and employees in different countries you need to be aware of intercultural differences for example practices for managing and retaining people can differ tremendously between cultures in india it's common to get a promotion every year while in the western world this happens on average every three to five years be aware also of communication differences for example in some countries such as the netherlands direct communication is the norm while other countries such as japan tend towards more indirect communication using the wrong communication style may result in your message not being perceived as important or even being offensive a tool that you can use to navigate intercultural communication is hof status six dimensions model with this model you'll get insight into the levels of power distance individualism uncertainty avoidance masculinity long-term orientation and indulgence of a culture another aspect of communication that you should pay attention to is using inclusive language the kind of language that you use to communicate with your employees can have a direct impact on how respected and valued they feel consider this survey results from linkedin show that in the us one in four lgbtq employees have left a job because they don't feel accepted using inclusive language is a crucial step in creating a more inclusive workplace there are several things that you can do to facilitate this such as offering training and education creating bias-free language guidelines or using ai tools to help you detect language that isn't inclusive and there you have it the top five hr skills every hr professional should have these are crucial generalist skills that form our t-shaped hr competency framework that will help you become future proof curious to see how t-shaped you are take our t-shaped assessment using the link below to find out see you next time you