Empower Your Healthcare Business with Customer Contact Management Software for Healthcare

How to create outlook signature

[Music] health care matters is a family-run business family owned and we've been in existence for 15 years we service sell maintain and repair medical equipment so mainly things that belong to the NHS that people have in their own homes but also things for the hospitals for nursing homes and for some private individuals as well so in about 2015 we attended that we were already the incumbent supplier for came up for renewal we decided we were going to go for that obviously but then we thought what if we don't win that the substantial that we're gonna have to lay people off and the company could shrink so we actually went for some other tenders at the same time we actually won them all all at the same time we had paper-based systems and we knew we need to bring in an automated system so we tried to automated systems one specifically for the healthcare industry and another one that was off-the-shelf and neither way but my nephew came I found this company John Blodgett you need to look at it took a bit of convincing but finally I was like okay yeah if so we organised the demo late November 2018 and within 15 minutes of the demo I knew that it was the right system for us and it fired actually didn't you know what the other two systems were offering us supports obviously fundamental when you launch in the new system like that and then it was first class we were on the phone all the time initially you know there's a lot of nerves you're bringing a whole new system in to run your business which you've taken 13 years to build up you very nervous that things might go wrong but every time you pick the phone up with somebody there we can arrange a conference car whenever we wants it the way the system works is it's about scible for every business so we do a lot of hires it's not specifically designed for hires but quite easily we've been able to put away like a work and within the system and all our hires which is quite a big part of our business is now a month new job logic from the time that job goes on the system it can't be lost from the time of quotes raised you can you can follow it through all the way from the quote so in order to delivery so invoicing to getting paid it's great for our customers because they get a job number straightaway you know make it they can track that job right through they can log on to the portal and see if we're on our way to the site because job logic is continually improving and releasing modules that add more functionality to the system it really supports us in the culture of continual improvement it's just transformed the business in terms of how slick it is and how things can happen a lot faster [Music] you