Empower Your Business with Customer Contact Management Software in United States

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[Music] customer relationship management and aspire CRM all starts at the property level where the work gets done entering a new property and aspire is simple there are standard fields for address contact information for primary and billing as well as custom fields there's no limit to the number and type of custom fields you can create an aspire and these can be used for creating marketing programs and production management as any field and aspire can be used as a filter as you see here like lead source industry segments competitors annual budgets tags etc all are searchable and all are displayable from managing your sales pipeline as well as customer relationship looking at an actual property in a spire brings you to the job folder the job folder contains all information essential as well as history on the property that includes your account owner primary contact for your customer and company name of the property as well as the address as the address is critical for integration with Google Maps for crew routing as well as crew geo perimeter management aspire integrates with Google as well as Outlook servers to manage your emails manage your corporate calendars and every touch with every client on every property is kept and manager managed and documented inside of a spire as it happens this is a way to improve customer service as you don't have information in multiple places fire also provides you with electronic attachments you can customize your folders document folder photo folder you can take the same information you can make it available to the crew sure the crew require plans or photos to do the work those can show up on a mobile device and be housed on this property issues are also an important subsystem inside of a spire anyone can create an issue Foreman but client themselves through the new client portal the account manager all issues always go to the account manager issues can have photos attached with sketches on them issues can also be turned into opportunities and opportunity as a new proposal for work it's an estimate all these can be check boxed and included for the client for client and customer communication issues allow you to raise your level of quality by managing every touch with the client all your opportunities opportunities are your sales your proposals your contracts they all exist and aspire regardless of the state whether they're up for renewal they're currently and processed they're currently in bidding all bids or proposals all estimates live in a spire forever and can be organized by division by service every report format you see an aspire here is customizable in addition to all this information all your reporting information is also inside of a spire am i making money on the property PL reporting an aspire is all drill down this is all live real data in the system that allows you to assess the profitability of this client looking at the report filters you can establish your date ranges and you can drill down at the level you desire division profit center service type crew even industry segment like retail versus residential for example and again all data is drill down to the gross margin level not only is that reporting available at the profit and loss there's detailed reporting on service delivery by division what was promised what's been delivered how are we doing what's remaining completed work from a P&L point of view over under reports warranty margin work in progress as well as work backlog all available at the fingertips of the account manager to manage that customer relationship [Music]