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[Music] customer lifecycle management strategies are shifting dramatically from an age-old focus on traditional workflow and business process reengineering to a new focus on customer experience improvement and analytics in ative CLM programs are the most advanced banks and insurance companies are looking to optimize user experience against regulatory requirements all while driving business insight across every point of the value chain during account onboarding this will mean automating information gathering and applying smart form logic to minimize the number of questions on customer questionnaires for ongoing financial crime and AML processes rules based approaches are giving way to more complex AI and machine learning there can more easily established entity networks through powerful analytics and areas like kyc remediation can be automated to dramatically improve the middle and back office business review process with the business and technology at banks asset managers and insurance companies looking at user experience automation machine learning and AI and analytics for a very new approach to CLM silicon has developed a number of accelerate their applications focused on enhancing CLM across the value chain cynic Ron's AI automation accelerator client onboarding uses OCR and NLP to read and extract information from images of documents such as driver's licenses and passports to auto populate forms and create a frictionless onboarding experience the cynic Ron's brake tech accelerator kyc remediation automates confirmations validations and cross checks required for kyc record maintenance with an automated workflow that reduces manual work and strengthens the bank's control framework through our data science partnership with quantex sir we provide industry-leading advisory and data engineering and data science support around entity resolution networking and analytics to reduce fraud and improve anti-money laundering programs finally cynic Ron's next-generation kyc blockchain accelerator served as the foundational thinking to inform the world's largest global sovereign kyc initiative on distributed ledger otherwise known as le to built with 39 banks in partnership with r3 some of our recent successful projects have included conducting a kyc utilities benefit analysis and implementation developing a new client onboarding target operating model focused on customer experience and process simplification conducting a fattier and CRS current state in gap analysis and of course implementing an appropriate remediation program advisory support related to strategic client and product exits and country closures and sales at any point in the client lifecycle cynic Ron is working with banks asset managers and insurance companies to balance business requirements such as kyc with next-generation user experiences allowing them to accelerate digital initiatives [Music]