Empower Your Healthcare Business with airSlate SignNow's Customer Prospecting Process for Healthcare

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our previous inventory management system was basically run on an excel spreadsheet and that's both inventory for raw materials for production and finished goods for distribution my name's helen lyon i'm ceo of pure medic health we're based here in melbourne australia we have a workforce around australia but our head office is in melbourne puremedic health is most famous for our range of probiotics called chiara chiara pregnancy and breastfeeding was actually the world's first probiotic isolated from breast milk that was brought to market to treat women suffering from mastitis we have another range of products called um chiari kids and chiari infant and an adult range gut health is everything so our role is to try and make life and transition as a parent and a family as seamless as possible before prospect our customer relationship management system process was a disaster the company didn't know or own any of its own data it was all on the computers of our sales people we had no visibility of what was happening with any of our customers somebody went away it was revisiting the same the same wheel trying to find out what was happening with the particular customer it just didn't work and the day that i had the call with someone from prospect crm was was amazing uh i think within minutes we were set up and all of a sudden i could see all of my data there and it's wow this is life changing and it has become life-changing for us we first found out about prospect crm through andrew collins from cloudy's consulting andrew was the consultant who helped us implement unleashed since implementing unleashed with prospect one of the things that have been really important to us is the visibility that we see in our business we know what our margins are we can see when our margins are improving we actually are able to identify areas where we can improve margin we've got a really good handle on our business performance that we didn't have before and our resources are better utilized rather than trying to run a business from a spreadsheet prospect crm has done an amazing job in helping us better communicate with our customers and better understand our customers in doing that it's helped us better service our customers we now have a complete log of all communications or with our sales team using prospect we've also been able to analyze the data surrounding our customer behavior some of our customers buy one product some buy all of the products and being able to analyze who's buying what we can actually now look at doing targeted campaigns to introduce them to the new products that they may not even have known were in our portfolio prospect has very powerful reporting we're able to customize reports to get really detailed information on what our customers are doing and who's at risk and who hasn't ordered and who needs to order and who needs to be who should be contacted we first heard about unleashed from our accountant which was really interesting we were in desperate need of a better means of managing both our raw materials production inventory and they suggested that unleashed could be a good fit for our size business i see a lot of benefits in working with a best breed solution rather than an all-in-one solution i've worked with all-in-one solutions previously what i love about the solution that we've implemented with prospect and unleashed is that it enables us to scale from what started off as a smallish business with a limited number of production runs to a lot of production runs and we're growing rapidly to know that i don't have to change systems and the systems we've implemented can grow with us is really really important to me and it offers us the flexibility that we need we chose unleashed over any other offering as it seemed to be the best fit for a business of our size it would enable us to scale as we grew and it was reasonably priced and and suited our business without um need for modification two of the really qualitative benefits that i can see since we've implemented unleashed and prospect is firstly the level of service that we're offering to our customers and secondly the ability to better manage our business itself our manufacturing processes being able to forecast and meet demand unleashed is at the core of all the different processes of our business it's where all of our other systems meet we have customer relationship management system we have an accounting system a third party logistics system and all of those uh pivot around unleashed as a central core so unleashed is very very important to the way our business runs our revenues have grown over 100 in the last 12 months and continue to grow prospect and unleashed are at the centre of that business and give us the visibility to be able to manage our business scale and grow it into the future