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hi everybody i'm here in london and i'm here at st mungo's broadway recovery college and it's truly an honor because this is the beginning of a video class for clients and this is andy and andy you told me your title before i even tweeted it out it's so cool head of client involvement and personalization so briefly i have to to me that's so amazing so here at saint mongo's broadway and i guess in other social services clients are integrated right into everything everything yeah everything everything so even if staff is coming here for a job interview clients sit on that process yep yep and they would have also helped shape the criteria that those staff have been selected on oh my gosh you take it back a step before that the person specification you know what are we looking for from a member of staff they've worked on that as well and the questions are being asked on the day they've worked on and when that member of staff joins the organization they'll be involved in training that member of staff inducting that member of staff you know and if they're a key worker when it comes to their annual appraisal one of the things the manager will do is speak to that key workers clients and say what do you make of them oh my gosh that's so awesome and it's not just a job interview and it's in the entire process and that's andy's job to make sure that they're integrated yeah so tell me about the college here because this is a college that really anybody can access but it's you know former rough sleepers clients and it's you know you got classes like playing the drums without drums and you got to play the guitar and soon to have a video class and but you have your microsoft classes too yeah and we have yeah we have we have everything we have kind of the you know basic skills to help people their literacy and numeracy we've got an astronomy class yeah we will do what our students want basically that's how we work we've got no agenda in terms of the type of courses it's what people want what you want we will do it we'll try things you know yeah and one of the the reasons that um was communicated to me of why a video course was that you look at programming that helps builds people's self-esteem it wasn't that you really wanted to teach video that's a byproduct of just things that people can get into that are a little bit creative and that there's an end product that they can feel confident about themselves yeah the concept of the college i suppose is education is transformative that's the idea so from educational via education people are taking you know a whole realm of things with confidence self-esteem well-being relationships they're meeting people so that's what they're taking from education what education you provide can be on absolutely any subject so it could be djing skills or it could be knitting or it could be film making yeah it doesn't matter it's what people take from that education and the college is also about taking away barriers because traditionally of education it's not accessible yeah you know people don't go to those mainstream colleges for a whole variety of reasons it's taking all those barriers away there's no assessment yeah it's self-referral only so staff can't refer client here you only refer yourselves you're only here if you want to be here and when we sign people up to the college we ask the most basic questions like what are your contact details you know is there any support specifically that you want to tell us but apart from that we don't make any decisions if you want to do the course you do the course that's how it works awesome awesome i truly love this i love the model i love the cop the model of clients being integrated so wherever you are start integrating this type of program oh my gosh it's so awesome thank you andy thank you and thank you everybody you