Empower Your Operations with customer service and management for operations

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in this video you are going to learn operation management topics i am going to discuss our definition of operation management nature of operations management duties and responsibilities in operations management and benefits of operations management let's start the video operations management is an area of management involved in planning conducting the process of production and redesigning business operations and production of goods or services it requires planning organizing and inspecting the organization's processes to balance revenues and costs to get the highest possible operating profit [Music] nature of operations management operation management is a dynamic process that keeps changing as per market trends it is the management of activities involved in the conversion of raw materials into finished products operation management is a continuous process it is engaged by organizations for managing its activities as long as they continue their operations duties and responsibilities in operations management the duty of an operations manager is to ensure that they are all working together efficiently and effectively in order to reach the desired goal of producing useful goods and services for consumers the operations management responsibilities are 1. product design product design means planning and creating a product that will be sold to the customers it involves developing new concepts or expanding on current ideas in a process that will lead to the production of new products the responsibility of an operations manager is to ensure that the products hold to customers meet their needs as well as that is following current market trends 2. forecasting making predictions of events that will happen in the future based on past data is called forecasting one of the duties of the operations manager is to predict the customer's demand for the company's product the forecast helps the company to determine the future trends and the number of products needed to satisfy the market demand three supply chain management a supply chain is an associated network of individuals associations resources activities and technologies involved in the manufacture and sale of any product or service a supply chain starts with the delivery of raw materials from a supplier to a manufacturer and ends with the delivery of the completed goods or services to the customer the operations manager manages control of inventory the production process distribution sales and sourcing of goods at acceptable prices i have discussed product planning forecasting and supply chain management in separate videos check those videos in i button and description [Music] for delivery management delivery management is one of the major responsibilities of the operations manager the manager makes sure the goods are delivered to the consumer from time to time they should follow up with consumers to ensure that the products delivered are what they required and meet their needs now come to benefits of operations management 1. product quality operations management staff is the first crew in a company that verifies durability and safety in a product operations management reviews to quality of products that would suit customers on and after delivery 2. productivity productivity is actually the ratio of input and output it is the only way to measure employees effort operations management ensures the best staffing to maximize the output of a company [Music] three customer satisfaction operation management helps to enhance the goodwill and presence of the organization it ensures that the best quality products are delivered to all customers that could provide them with better satisfaction and make them happy customers 4. maximize revenue operational management directly affects the profitability of the organization it focuses on cutting down the cost of operations by reducing the misuse of resources operations managers review every production activity and take all significant steps for maintaining productivity in the organization operations managers try to keep an appropriate balance between cost and revenue 5. improve innovation operation management implements innovative changes in organizational activities operation managers take all decisions regarding production planning by conducting research and study of overcoming market conditions it considers all technological changes and develops a strong base of knowledge and operations if you want to read in details and download the pdf go through the link in the description if you find the video helpful give us a like share the video and don't forget to subscribe to education leads