Customer service management tools for Communications & Media

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oK you've got a great business and are doing great work maybe you're already a big company and getting bigger every day maybe you're just starting out small and her dreaming of scaling up either way you probably have one thing in common customer feedback of good and not-so-good you get it from lots of places handwritten cards emails phone calls even from your social media channels here's a question for you how do you keep track of all that feedback what would really be nice is one place where all of that feedback was kept not just stored like you know in a spreadsheet file that just sits there because nobody has time to go through it but a place where all of your feedback is searchable living data that can give you real-time up-to-the-minute insight into your customers needs and what if when you receive that feedback you can instantly route it right to the best person to solve the problem turning your company into customer service rockstars that's not just a dream guests note can make all of that happen its next-gen communication with your customers you can see in an instant what customer feedback needs to be taken care of right away and how long it's been taking for you to get back to your customers that's critical information to have in today's instant gratification world customers expect a fast response when they contact you about an issue not only does guest node help you connect the right person in your company to the customer for the fastest possible resolution but it also uses machine learning and AI to analyze all that feedback your company is getting it then can serve that information up to you in a ton of different useful ways guest note can show you what topics and phrases are trending with your customers pulling out crucial insights and potential issues you need to address you can even build a knowledge base with your answers to commonly asked questions the best part is how affordable intuitive and easy to use guest Note is it's a fraction of the cost of a big CRM system that requires a roomful of programmers and an expensive service contract there's just one monthly fee and you can add as many users as you want yourself no service call required will even help you get it set up with live one-on-one training will also integrate note with your contact us page on your website using your own color scheme and branding did I mention seven days a week email support there's a lot more to explore contact us today for a quick demo and let us show you why guests note is next-gen communication with your customers [Music]