Empower your marketing team with customer service management tools for marketing

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The most valuable assets for a business are customers and prospects. Yet details about them -- who they are and how they’ve interacted with your organization -- are often spread out in many different places...a sales’ reps’ inbox, a support agent’s notes, a marketing system and so on. That’s where a customer relationship management, or a CRM solution becomes key to unlocking success. A CRM solution houses all customer and prospect information in a centralized database, allowing sales, marketing and support teams to use the same information for their department-specific interactions. NetSuite CRM provides a centralized repository and delivers all the capabilities of a traditional CRM--such as sales force automation, customer service management, and marketing automation--with additional capabilities like quotes, commissions, sales forecasting, and partner management. Not to mention, NetSuite CRM is seamlessly connected with the rest of NetSuite, so information flows throughout the entire customer lifecycle—from lead through opportunity, sales order, fulfillment, renewal, upsell, and support--supercharging sales performance, providing relevant and personalized brand experiences, increasing customer retention and acquisition, and ultimately, helping businesses serve their greatest asset: the customer.