Best customer service management tools for Retail Trade

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Hey, it's Bob Negen, and welcome to this episode of real retail TV. In this episode, you are going to learn the ultimate retail selling system. This is cool stuff, so stay tuned. So I'd like you to do me a favor if you would think of the last time that you went into a store and you had an amazing experience. All right. Do you have that in your head? Now, think about the sales associate who helped you. So that person engaged you skillfully. That person showed you other merchandise. That person added on and showed you better quality merchandise. That person made you feel special. That person was a great sales person. And before we begin, I just want you to think about it and recognize that selling is service. That selling isn't pushy, it's not manipulative, it's not psychological trickery. It's about getting your customer to this thing that we call the perfect purchase in order to give your customers the service they deserve and to make all the money that you should. You need two things. You need a goal, and you need a system that will get you to the goal. So both the goal and the system will be explained in these next two videos from the retail Sales Academy. So the goal is a perfect purchase. The process, the way to get to the goal is the six steps to the perfect purchase. And in these two videos you're going to learn what the perfect purchase is and you're going to learn the process, the system that we created to get your customers to the perfect purchase. But I just want to sort of back up and share the importance of a system. Our youngest son, Sam, is a basketball player. And if any basketball players at all, this is true. When they shoot free throws, they engage in a system. Sam dribbles the ball three times hard. He sort of loosens up his shoulders. He takes a deep breath. He focuses on a spot in the rim, and he has his shot and he does this every single time. If you were to pull Sammy out of bed in the middle of the night, give him a basketball and say, shoot this free throw. It would look exactly like that. That is a system. And in order for your team to be as successful as possible, they need to have a selling system. And the six steps to the perfect purchase is the ultimate retail selling system. So enjoy these two videos from the retail Sales Academy. This first video is about the perfect purchase, what the perfect purchase is, and nobody teaches this type of customer focused selling and service philosophy. Enjoy it. I think you're going to find it very, very interesting. Now, in this video, you're going to learn the six steps to the perfect purchase. This is the process. Remember, I talked about Sam shooting free throws. This is the process that I encourage you to teach to all of your sales associates so that they are really, really well equipped to get your customers to a perfect purchase every single time. So there we go. You have the goal, which is the perfect purchase. And if you can keep your team focused on your customers and getting your customers to a perfect purchase, every time your sales are going to skyrocket, your customer satisfaction is going to skyrocket, your profits are going to skyrocket. So the perfect purchase is the goal and the process is the six steps to the perfect purchase. Now, your action item, should you choose to accept it, is to go check out the retail sales academy, go to retail Sales Academy and see what it's all about and see what it has to offer. If you want me to teach your team the six step to the perfect purchase and much, much more, you owe it to yourself. You owe it to your bottom line, and you owe it to your customers to take a quick trip to retail Sales Academy. As always, I appreciate your likes. I appreciate your comments and questions. And I sure hope. Appreciate your shares. So this is Bob Nagin. You are at Rio retail TV. Thank you for being here and we'll see you next time. When we think about so. OK so just second, let me tell you a story about Tiger Woods. You all know who Tiger woods, the golfer, is. I don't want to talk about Tiger Woods. All right. So every purchase, I mean. Well so that was good. I signed up for our free email whiz bang. Seems like I've got too many things at the end. Och och, good. There's three.