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the next case is i chose because it's very different from our adverse companies and i love it personally um the company is called stichting outcast in the faces which it translates as foundation delayed children parties in english so that is a real jawbreaker um what they do is they organize children's birthday parties make sure they can invite friends from school the neighborhood and they all do this for families who are not capable of throwing a burden they body themselves so it's a non-profit and we introduced creatio in 2018 and they then grew at 230 percent annually and we're able to service 536 requests and make 425 children very happy in 2020 so far so the project needs they had is they obviously needed a system that would allow the company to build a complete customer profile and keep track of all its activities they wanted a highly customizable tool capable capable of delivering solutions to support the organization's unique processes the gpdr compliant was obviously very very important to them also because they're working with children and they needed a user-friendly interface and easy navigation because they work a lot with volunteers who might just work there for a short period and they don't have a lot of time to get to know a different program and to make this happen it's a non-profit all those people have a full-time job next to this they needed a strong implementation and support from the vendor partner to just keep this project going so let's see um i think we want one too far yes so some of the solutions we created is we created a unified data ecosystem with a complete history of interactions of all the key stakeholders that is including social workers children's parents care providers donators suppliers etc we also have to build a deduplication function which focuses not only on duplicate information but also looks at information of when the party was requested so you can have a new request every year without the system immediately finding this a duplicate and re denying your party request we use data enrichment tools for the complete profile of a party requester which makes sure we have all the correct information about the social workers care providers and their requests mostly an inventory management solution to keep track of all the party planning essentials and we also created a tailor-made task management tool that includes a real-time schedule of available party locations and all the related party activities in a single user interface and obviously very important we also create an integration with the website to streamline party requests processing and leverage all the web tracking tools so ucm low code we created customize customized guided workflows for the volunteers to manage the end-to-end party preparation process creation will guide them through all the steps and make sure they see all the relevant information they need an effective email communication solution allowing for a combination of automated and personalized email communication with the help of trigger emails and the library of customized email template because all the communication internally externally is handled by creatio a lot of times just automatically create a lot of business rules for um to automate party requests vacation based on preset parameters that would analyze that line and notify the request automatically if the time frame is too short for example when a quick request is made too late and there will be no time to organize a party for the specific date the system will automatically reject the request and send out an email with alternatives to the party requesting we have some advanced solutions for activity scheduling and automated email notifications about request status updates changing party details so based on the stages we will notify involved contacts internally and externally about the status of the body location information and the party arrangement we also rapidly adjusted processes that reflect changes in the organization's activities to covet 19 um as richard already mentioned a lot happened covet hit quickly and um for the sticking out static interfaces this means that in just uh i think it was under four hours we've adjusted and created new processes and went from throwing children parties on site to sending out party boxes full of toys and fun stuff to use to have a party at home