Enhance Your Customer Success Pipeline Stages in Australia

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good morning everyone this is horrible XM recoupment here in Sydney couldn't help but do these week's video outdoors such a beautiful autumn day here today you can see the seat in the back and if anything apologies for the for the sound of the planes and helicopters enjoying the city from from above it's been a few busy weeks I have attended a number of events that obviously our career and profession related in particularly those that I against look after from a recruitment point of view and one of those events was a customer success function and it was held at the xref offices here in Sydney and thank you big shout out to extract who always provide beautiful space for these gatherings and some nibbles and you know smiles and everything is fantastic thank you and it was actually instigated by a group called the customer success society which I think so I began as a LinkedIn group and certainly got a little bit more organized and certainly certainly bigger um but this function was fantastic as always do to meet customer success professionals from all over Sydney great gray vibe there were two things that I wanted to mention in these in this video which hopefully are of some use to you in the best sense of the expression hope customer success function and role is a little bit very much information a little bit of a wild wild west the job descriptions vary the responsibilities vary the use of Technology the sophistication of processes they all vary quite a lot depending on who you speak to which is which is obviously great because as you know customer success is you know it's been involved sort of speak only for a few years a certain of three days is newish but there was the other thing that was kind of like very very important so notable is that independently of all that there was just these focuses the conversation always centered around the customer and the customer retention and the customer loyalty customer satisfaction no matter how you KP ID no matter how you measured it no matter whether there were permissions Commission's or bonuses around there was this obsessive conversation obsessive focus from these people in terms of the customer and client's happiness and the prior success so look I thought that I just share this with you because I'm sure that sometimes there are so many different versions that you hear about you know what a customer success managers meant to do how they go about it what are the tools are they used what is a profile of the person that you may want to hire or to retain in the organization to do that roll up to your case to your requirements and so I hope that that that she's a little bit of light and obviously more than happy to speak to you about that you know on you know separately and I hope this is of use to you have a great rest of the week and I see you soon