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[Music] allô ladies and gentlemen thank you for joining where we officially talk about everything hospitality I hope you guys liked our previous podcast about how to get a dream job in the hospitality industry but if you haven't listened to it yet then don't worry the link is given below in the description whenever you're free just give it a click and enjoy well in today's podcast we are going to talk about guest cycles in the hotel which is useful for the preparation and management of guests arrival and it will be helpful for understanding the basic print of its operations so keep listening to the podcast to understand more about the detail outlines of guests cycle in the hotel and if rent office is your area of interest then this podcast is must to hear we are going to keep today's podcast short and straight to the point so we don't want you to miss any movement without waiting let's dive into the details who l guests cycle is the major function takes place in the print office department in the simple word get cycle is all about the different stages of guests stay in the hotel in the smaller hotel guests cycle consists four stages but in the luxury property this process consists six stages as detailed guests cycle firstly let's talk about the four major stages of kept cycles which are three arrival arrival in house and departure whereas in the luxury hotels the cities are pre arrival arrival occupancy during the stay departure and post departure this is the most comprehensive outline followed by all the big and branded hotels this comprehensive outline also consist major operations takes place in the front office department so we suggest you to keep this guest cycle by heart and become a pro of the print of this department one more benefit this guess I think would bring you is that you can effectively design your Learning Path to understand the operations of the front of the house Department so let's check this out today in this podcast we'll only talk about four major areas of care cycle just to start with the basics so firstly what is career I will well pre-arrival is all about the reservation process this area consists of taking guest reservation with the help of SOPs created by the hotel by providing relevant information about the hotel to the grass creation of the reservation form receiving booking amount and sending the confirmation email to the gas sometimes handling of special requests and booking of pickup services also takes place during this free arrival process the importance of this process is to bring guests to the hotel with the most smooth manner secondly what is arrival arrival is all about registering the gas into the hotel system this process is also known as check-in process but in details the arrival has four different stages which are registration room assignments issues of keys and baggage handling now thirdly what is in house then in house is all about handling the guests during the space this process includes fulfilling of guest requirements with the most effective manner currency exchange safe deposit settings maintaining of guest folio and showing the information about the guests with the other departments and transportation management this kind of activities takes place during this stage the port and final stage of guests cycle is departure this stage includes baggage handling transportation management bill settlement and sometimes handling of guests complain and receiving feedback this kind of activities happens during this stage and finally the checkout process now the guest is ready to depart the hotel property and head to the next destination well just let you know security is the primary print of his concern throughout all the stages of gas cycles and once again we suggest you to keep this gas cycle by heart because it will help you to design your print office learning paths this most effective manner well that is it for today we wish you all the very best and thank you for listening today's podcast of hospitality con artists to know more about who VR simply visit us online at hospitality connoisseur calm and don't forget to share and subscribe stay tuned here learning