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[Music] hi let us discuss about quality management system what is mean by quality system quality system or qs is a system that an organization uses to manage and improve the quality of their services or products now why quality system needed for the organization it is required for the good governance and right culture systematic workforce customer management continual improvement excellent leadership and communication now what is meant by quality management system the management system used to direct and control an organization with regard to quality is called quality management system it is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements quality always concerns with the total integration in the process client satisfaction continuous improvement compromising team with quality excellence in management in general clauses or stated procedures of quality management system or qms of the manufacturing firm follows pdca method pdca involves four methods planning the activity doing the or implementing the activity reviewing or checking the activity and acting or further improvement for the future a quality management system consists of four major elements they are management involves planning goals and objectives reviewing progress etc resources includes people tools equipment etc services or products realization whatever is involved in creating or delivering them monitor measurement and checking example feedback loop let us look into quality policy quality policy is a document jointly developed by the management and quality experts to express the quality objectives of the organization the acceptable level of the quality and the duties of specific departments to ensure quality let us see one example we are committed to total customer satisfaction through our quality products and services achieved with customer focus involvement of our employees and control improvement in all the areas what is a quality standard quality standard is a list of requirements to monitor control and improve product or service quality of the organization different quality management systems having different standards why qms is important once we implement the quality management system means guarantee to the customers that the company has a good quality management system helps the organization to meet customer expectation the organization will have better operations improved performance and improved profitability increases the productivity of the organization customer satisfaction increases reduction in rejections and reduced cost of the organization