Deal qualification for Personnel

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many times as Leaders we are put in the position where we have to manage an employee who is not complying with company policy or they're creating a hostile work environment in this video I'm going to give you some tips on how to best deal with the situation before it gets crazy welcome to the channel leadership like on this channel I help you become a more confident leader and I do this with No Nonsense sense if that makes any sense one of the easiest ways to deal with workplace conflict employee conflict is to catch it before it becomes something that means looking for the signs that there is something Brewing so to speak pay attention to the non-verbal cues such as body language and facial expressions watch for an increased in tension and aggressive behavior also listen for the language that may indicate a disagreement or hostility as you get to know your team you're going to know how people present themselves how people talk and you're able you'll be able to pick up on these non-verbal cues different ways with different people when I'm talking my voice can raise it doesn't mean I'm angry it means I'm excited and sometimes it does mean I'm angry but that's for me to know and for a manager uh somebody who's close to me to figure out and say no Mike's just excited by this he's not angry now if you find your employee is showing these non-verbal cues and they're starting to have conflict you need to address it straight like head on speak directly to the employee about their behavior and the impact it's having at the at your work environment sometimes people don't even understand it's all it's all about me me me and they don't take the time to realize how their behavior how their hostility is affecting their immediate team is affecting you as their supervisor or is affecting the organization and individuals can especially if it's on a negative tone have huge impact on the output on the productivity of everyone involved make sure that your employee make sure that they know there are clear consequences to the behavior should it continue to escalate meaning we can't just say don't do that again there has to be a consequence there has to be I don't want to say it we don't always just have to run to disciplinary action but there's consequences if you're a jerk there's a consequence if you're a nice person who always gets the job done there's consequences they can be good they can be bad ultimately once everybody knows what the consequences are it's their responsibility if I tell you to cool your jets or you're going to be put on this crap assignment and then you don't so you get that assignment that's your problem we're adults I told you what you needed to do when you're dealing with these difficult employees remain calm and assertive so take a step back and focus on breathing calmly before you engage with the employee speak in a respectful tone and avoid raising your voice or using harsh language this is something I have to work on because sometimes I get talking loud but I'm not angry also when you're talking to this person stick to the facts and do not under any circumstance get lured into an argument by emotional outbursts or inflammatory language meaning if somebody tells you to go you know don't take it personal I know you're gonna it feels personal but you are the professional you are the you're the adult in the room at this point do not get sucked into an emotional battle it's we're talking facts this is what happened this is the consequences and make sure that you've taken time to explain your expectations clearly kind of like if you're getting value from this video I expect you to subscribe clear enough make sure that the employee understands and all your employees make sure they understand exactly what is expected of them to do and why set clear boundaries and and consequences for inappropriate behavior or the failure to comply with expectations this isn't rocket science unless you're a rocket scientist but be specific when giving directions and provide examples to illustrate what success looks like now when you're handling this difficult employee make sure that you're treating all employees equally regardless of personal characteristics or behavior you need to follow a set procedure for every time a conflict arises so that the expectations are clear and the decisions can be made quickly and consistently everybody you don't have to treat everybody identically but you have to treat them equally that means if your buddy starts lipping off to somebody they need to have the same consequences as the person you don't care so much for and that really gets under their skin if they happen to say the exact same thing as your buddy just keep that in mind if videos like this you feel like Mike I just need to go a little bit deeper I need a little bit more information now is the time to join the no-nonsense leadership academy and start your journey towards greater success you only have until January 22nd to join up so don't miss out because we go deep on things like difficult employees the next step is to take action if the situation doesn't improve this means listen to the employee's concerns and try to address them in a constructive Manner and if the conflict persists consider implementing disciplinary action or finding a resolution through mediation be sure to document any changes or decisions that have been made so that there is a record of events that leading up to further action if it needs to be taken when I say disciplinary action needs to be taken As Leaders we're not here with a hammer just to smack people on the head most people understand the job they have to do most people understand that you have a job as a leader that you have to do this is in the times where we just have somebody who doesn't want to listen who doesn't want to change who has this false narrative that everything is owed to them and they should be expecting people their team their boss to bow down to them and that's not the case unfortunately sometimes as leaders we have to take corrective action and if that doesn't work because somebody is too stubborn to grow too stubborn to learn then it moves to disciplinary action unfortunately it's what we got to do and then don't be afraid to seek help engage the employee in dialogue that allows you to understand their perspective and concerns take those and reach out to your supervisor reach out to your peers other managers or the HR department to ask for guidance sometimes situations happen where staff members don't actually like you they think that you're the problem and that's possible not likely but that's possible sometimes having a third party come in and helping you help the team is what's needed so don't be afraid it doesn't mean that you're a bad manager it doesn't mean that you're a bad leader it means you're willing to go above and beyond and get the team working together by any means necessary it's important to be able to deal with difficult employees in the early stages of conflict in order to avoid escalation but what if you feel like you're outright being undermined by your staff you need to watch this video because that's exactly what we talk about so get your carefie I'll see you there ciao