Empower Your R&D Operations with Our Dealer Management System Process Flow for R&D

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I'd like to welcome everyone to today's webinar  on the ideal dealer management system my name is   Ryan TeBockhorst and I'm a territory sales  executive here at Ideal I'll be presenting   the webinar for you today and I just want to  thank everyone for taking time out of their   busy day to be on the webinar today with  us and uh there will be a short survey   at the end of this webinar please provide  us with your feedback on how we did I have   about 11 slides here that I'm going to go through  rather quickly here so that we can spend more time   inside the actual software also please use  the chat feature to submit your questions   during the demo and we'll get your questions  answered as many as we can at the end of the demo. Ideal Computer Systems office is  located in Cedar Rapids, Iowa.   Ideal Computer Systems was started back in 1985  by Dennis Hefner so we'll be celebrating our 35th   year in business this year in 2010. Ideal Computer  Systems was acquired by Constellation Dealerships   Software. Constellation Dealership software owns  over 600 software companies and has over 15 000   employees, so we have the backing of a large  organization and we run it like a small business.   Constellation has a lot of resources that  allows us to reinvest more back into a product   based on our customers feedback than anyone  else in the industries we serve. There are a   lot of ways Ideal can help you will help you keep  better track of your inventory and streamline your   workflow processes to make you more efficient  so that you can spend more time selling and less   time managing. We have over 1,200 customers across  North America here are some of our customers logos   in the outdoor power equipment industry you may  recognize some of them there's a good chance   that you may already know a dealer that's  in your area that is currently using Ideal.   Here are some of our powersports customers logos  we do have some of our powersports dealers that   are using Ideal for the golf carts and trailer  sales and service side of the business as well. Here are some of our marine customers logos. And here are some of our golf  carts and trailer customers logos. We have integrations with most of the  manufacturers and suppliers in the industries   we serve. With some of the manufacturers and  suppliers we're going to have product registration   interfaces which allows you to register  products electronically through the system   and with some of the manufacturers and suppliers  we're going to have purchase order interfaces   so that you can send your purchase  orders electronically through the system   to your manufacturer your supplier. We're also  going to send out price file updates from your   manufacturers and your suppliers so that you can  have those updated and loaded into the system.   Here are some of our powersports  manufacturers and logos here. And here are some of our marine logos. And with Ideal it is a complete solution top to  bottom we can Ideal onto your computers   locally or you can choose to  have us host the software for you   we also have a mobile app that gives  you the ability to do inventory counts   work orders and the ability to look up the  lift MSRP price on your serialized items   later this year you're going to be able to  do sales orders on the mobile app as well. We have the best support team in the  industry our support team is local   here in Cedar Rapids, Iowa and our customers  rank our customer support team a 97   in courtesy and professionalism  and 93 in product knowledge. With Ideal we're going to be able to keep track of  all of your inventory in the system as I mentioned   before we load in your manufacturer supplier  price files into a system so all of your parts   will be in there with the part number the  description the list price and your cost   we're also going to include the service side of  the business as well so we have a work order shop   management module for you to keep track of your  repair orders inside the system you're going to   be able to do all of your sales invoicing through  the system manager customers and the type of terms   that you offer to your customers through the  system with Ideal the base system is going to   come with the accounts receivables module and you  have the option of running your accounts payables   and your general ledger through Ideal  as well so you can run everything from   an accounting standpoint through the Ideal  system if you're currently using Quickbooks   and you prefer to use Quickbooks that's okay we  do have a Quickbooks interface where we can map   the transactions out of Ideal to go into the  proper accounts inside your quickbooks software   in addition to that ideal has over a thousand  different types of reports that you can run inside   the system there's different flavors different  filters to those reports and you can export all   the reports out of Ideal into an excel file format  in addition to that we have our mobile app that we   talked about earlier and we also have a rentals  module if you do a rental business as well this   brings me to the point in the demo where i'm going  to go ahead and bring up the Ideal software here so this page that you see here this blue screen  that says welcome to Ideal this is what we refer   to as the welcome page up here in the right  hand corner this link for Ideal remote support   this is called Bomgar remote communication  software this is what our support technicians   use to remote into your computers to network  your computers together load Ideal on   all of your computers so we do all the setup and  the configuration for you it's also a tool that   our support staff uses if you ever have a question  and you need help with something inside Ideal they   can use this to remote into your computer see  exactly what you're seeing on your screen you   can grant them control of it so they can step  you through the steps to answer your questions over here to the left is customer  center this is our customer portal page   if i go over here to the top to  the training and click on training   scroll down the page we have these monthly  training webinars that are free every month   that we provide to our customers and if you're  unable to attend one of the training webinars   they are all recorded so as you can see here you  can go down and click on the link to watch the   webinar recording just another way that we  support our customers over here on the left   hand side this resource center this is where  your product help guide is inside the software   and directly below that are training videos  inside the software when you purchase the Ideal   system you're going to get a minimum of two  days of remote training through the system so   you're actually going to have a live trainer that  you're going to be working with one-on-one with   the system but in addition to that we offer these  training video resources here inside the software going back here to Ideal if you ever do need to  get a hold of our support team you don't even have   to pick up the phone and call them you can click  on this request and someone will give you a call   back and our hours of operation are Monday through  Friday from 7 p.m from 7 00 am excuse me to 6 pm   central standard time over to the right here  are popular topics these are continually being   updated by our support staff so anytime they're  getting a lot of the same questions asked over   and over again they'll post the question and  the answer out here under the popular topics   and down at the bottom we do an archives of the  popular topics but when you go in here at the   top if you have a question related to work orders  you can just simply click on the work orders link   and it's going to show you the questions  and answers related to work orders   going back here to the welcome page I'm going  to direct your attention to the very top here   on the toolbar 90 of what you're going  to be doing on a regular basis and Ideal   you're gonna access uh using these shortcut  icons at the top of the screen so it makes   it very easy for you to find the information that  you're looking for these icons at the top of the   toolbar can be customized as well you simply  right click and go to customize tool buttons   toolbar buttons now with this uh universal  search field button at the top here   it gives you the ability to search for your  customer you can search by their name by   their phone number you can also search for  part numbers and take a customer let's say   right from here that you look up directly  to a sales or work order so just a quick way   for you to be able to get to the information  that you want and make you more efficient i'm   going to go over here at the top left hand  corner and start with the customer screen   and when i go into the customer screen it  brings me right to the search field so i can   start searching for my customer to the right of  the search field there's a search and sort by so   you can search by your customer's name you can  search by their customer id their phone number   any of the fields that you see here in the drop  down menu and i'm going to search by a customer's   name here by the way you can search by first or  last name and you notice as i start to type in   the letters of the customer's name the system  already searches for me and there's my customer   i don't have to type in the customer's full name  now to drill down into the customer's information   i can either hit my f7 key or i can go  down here to the bottom left hand corner   click on the properties button this is going to  show me the customer's billing address their email   address their phone number their cell phone number  off to the right here the email field and the cell   phone field you'll see these little icons here  what that's for is you have the ability to send   emails through the system to your customers so you  can send out your customer statements you can send   out invoices to your customers whatever type of  message you'd like to send out to your customers   below that here next to the cell phone field  you can send text messages out to your customers   through the system as well and we do have some  automation around our text messaging feature   we do have the ability let's say anytime you  special ordered parts for your customers when you   receive those parts in on a purchase order you can  have the system set up where it will automatically   send out a text message to your customer letting  them know their parts are in and they can come   pick them up also around work orders when you  change the status of a work order to complete it   we can have it set up so that the system  will send out a text message to the customer   letting them know the work's been completed on  their equipment and they can come pick it up now   over to the right here you'll see the  terms that we've set up in the system for   your customers you'll have different pricing  levels that you can set up for your customers   you can assign a sales rep to them their tax code  down here at the bottom you'll see there's text   check boxes for printing out statements allowing  text and emailing out statements to your customers   the next tab here is our additional tab so with  ideal what you can do here is you can put in   a warning message under the customer's account  so let's say the customer has written you a bad   check in the past and you don't want your  employees taking checks from that customer   you can put a warning message in here and  anytime an employee brings up that customer   inside the system it's going to  pop up with this warning message next we have our notes tab so you can put in  any kind of notes you want under the customer's   account and you can timestamp those nodes we also  have a contacts tab here so if you're working with   a commercial cutter or you're working with an  organization you can add those names under the   account here under the contacts tab next we have  our ship to address for our customer and the last   tab here is a pricing tab so this allows you to  set up a pricing rule for your customer inside the   system and you can do it by different types you  can do it by percent percent of margin amount or   fixed there are also a different base level so you  can base it off of the manufacturer's list price   average cost and so on you can even set  up a date range so if a customer comes in   and buys a piece of equipment for from you and  the first 90 days you're going to give them 10   off any parts or accessories that they purchase  from you you can set that up inside the system   as well next i'm going to go into the customers  activity screen here i just click on the activity   button down at the bottom it's going to open up  to the receivables tab from here i can enter in a   payment right from here on the customer's account  we also typically have a payment button at the   top on the toolbar that you can see here where my  mouse pointer is and uh under the receivables tab   it's going to show you any open receivables that  are sitting out there on the customer's account we   do have a filter button if you had a lot of them  out here you could filter by any of these fields   that you see in the window and there's also a sort  by drop down arrow as well so you can sort by any   of the fields that you see here at the bottom of  this a receivables tab you're going to have the   balance sitting out here and the number of days  that it's been sitting out here on the account   next we have our orders tab this is going to show  you any open orders that are sitting out there   under the customer's account this would be quotes  work orders sales orders internal work orders and   again you do have a filter button here to filter  by fields any of the fields that you see here   there's also a sort by drop down button that you  can click on as well next we have our items on   order this just shows you all the products that  are sitting out there on those orders and you can   see that they've been allocated to the quote or  to the work order or the sales order that's open   and you can also see if it's been if it's  on back order or not from here as well   next we have our invoices tab so this shows me  all the customers invoices if i want to look   at an invoice i can just simply double click on  that invoice to open it up and down at the bottom   here it's going to have an items tab so i can see  what the product is there's also a payments tab   and there's a sales tax tab on here as well now  if a customer let's say comes in picks out a part   and you invoice them out and they get out to the  parking lot and decide that they don't want the   park they need something different you do have the  ability to hit this reverse button up here to take   it to an open order status so you can return  the part that they don't want back into the   system easily and add the part that they do need  um this reverse button is only something that you   would use if they were returning at the same day  items invoice just shows you all of the products   that the customer has purchased from you in  the past and again you have a filter button   so you can filter by any of the fields that you  see here to help you find whatever product it   is that you're looking for easier and then  you do have a sort by drop down menu as well the whole goods tab is going to show you anything  that you've worked on in the past for the customer   or anything that you've sold to the customer in  the past so when you go to to do a work order on   a customer piece of equipment which i'll show you  a little bit later on during this demonstration   you're going to be able to look up the customer's  equipment from the work order screen and you're   going to be able to see what you did to it the  last time that the customer brought it into you   the last tab that we have here is the text and  emails tab so if you do send a text message or   an email through the system to your customers  you can view that message right from here and you   can also see whether or not that text message or  email was successfully sent out through the system next i'm going to go into the product screen  which is just to the right of the customers   when we go into the products it's going  to be the same layout as a customer screen   and you're going to see as we go through this  that it's the same grid style layout throughout   the program so once you know how to do a couple  things in ideal you're good to go it's very easy   to learn how to use this system now to the right  of the search box we have a search and sort by   and if we want to search by the part number  we can do that we can search by description   by product type by manufacturer you can  also set up custom views inside the system   so for instance you'll see here in the drop down  menu i have a lot of custom views that i've set up   inside the system so for example if i just wanted  to see all the still chainsaws that i had on hand   i can just click on it and boom  it takes me right to that screen and there is a filter button  right from here that you can go to   so you can set up whatever filters you want  and save those as views inside the system   i'm going to go ahead and  type in a part number here all right and when i want to drill down into  that part number i can go into the properties and this is going to show me what my list price is  here what my cost is my average cost and what my   last cost was the next tab the additional tab what  our dealers use this for is let's say for example   you're selling a battery to a customer you can add  a core charge right here as an additional product   so anytime you go to add that battery to a sales  ticket or work order it's going to automatically   add that core charge on there with a battery and  if the customer doesn't want that you can always   delete it off of the order next we have our notes  tab so you can put in any kind of notes you want   you can timestamp it from here next we have our  stock tab so this is going to show you the bin   location for that product you can also set up to  four different stocking levels inside ideal that   you see here so you could have like a summer  minimum summer max winner minimum winner max   is also going to show you how many  you have available on hand here   next we have our kit items tab so in ideal you'll  have the ability to build out kits you could have   a tune-up kit that includes a spark plug the oil  filter the oil the air filter and so on so you can   build out any type of kits that you need inside  the system the related tab what our dealers use   this for is cross referencing of aftermarket parts  they sell so for example here for the op guys i   have oregon and sten's aftermarket parts that i  could use to replace the briggs and stratton air   filter and pre-filter that i have on here and i'll  show you when we go through and do a sales order   what that looks like how it pops up with that  related items window and it gives us the ability   to replace the oem part with the aftermarket part  next we have our pricing tab here so we can go in   and set up a pricing rule here for a specific  customer on this product and then the last tab   we have here is an image tab so if you want to  drop a picture in here the product you can do so   next i'm going to go into the activity screen here this is going to open up to the inventory tab  so i can do an inventory adjustments right from   here i can see how many i have total how many  are allocated here and how many are available   and i can see what the value of that inventory is  and what my average cost is here i go down here   to the quantity history tab i can see what my past  sales history has been on this product throughout   the year and last year from here and i can see  what my purchase history has been on this product   this year as well as last year moving on here  to the related tab we already talked about this   on a sales order if i have any of  these parts sitting out there on   orders work orders or sales orders i'll  see those right from here on a purchase   order if i had any of these sitting out on a  purchase order i could view those from here next i have my invoice tab so i can see all the  customers that have purchased this product in   the past we have our receive tab so i can see  the supplier that i purchased this product from   in the past what the quantity was and what  my cost was and i can see the total amount   we can also trap loss sales through the system  as well so the customer walks in the store   asking for a product that you don't normally  stock and they walk out of the store you'll be   able to track that as a lost sale through the  system pricing info this is just another way to   set up a pricing rule inside the system  for this product for your customers next i'm going to go into the whole good screen  here so when we click on the shortcut icon for   the whole good this is just going to show your  serialized items only the product screen shows you   all of your parts as well as your serialized so  this looks just like the product screen only this   is only showing your serialized items only again  you can search by a serial number you can search   by a product number or stock number whatever's  going to be easiest for you you can just search by   what you have in stock if you want to you can  do it by manufacturer and there's also a filter   button here as well that you can go into there's  also uh the saved view here as well so if i just   wanted to see you used units that i have in  stock i could just go right here to see that and i'm just going to click on one of  these serialized items to go into the   properties of that serialized item so when i go into the properties of the  serialized item i see the unit information   the description model number manufacturer  serial number there's a spot for additional   model numbers manufacturers and serial numbers  and if you're a marine dealer or a trailer dealer   we customize the unit types for you so the  unit type field that you see here would be   a little bit different this is a unit  type for outdoor power equipment dealer   so as you can see here down at the bottom you have  your warranty information that can be entered in   over here on the right there's body  type engine type deck size horsepower   you can also add up to three custom fields inside  ideal as well and you can designate whether the   equipment's new use rented on the additional tab  this gives you the ability to add freight prep   track dealer rebates hold back and you'll be  able to see what your estimated profit is for   that piece of equipment next you have a notes  tab here to enter notes any kind of manufacturer   options that were installed can be added from  here the dealer options tab if you click on add   dealer options it's going to ask you if you want  to create an internal work order so from here you   can go right into an internal work order and if  you're adding let's say an accessory to a piece   of equipment you'll be able to track that labor  that was performed on that piece of equipment   and that will get added to the cost of the unit  uh for the customer when you go to sell it tool   on the attachment screen this would  just be used if you want to attach   serialized items together so if you're selling a  piece of equipment and you want to attach let's   say a trailer to go along with it you could attach  that trailer right here on the screen work history   if there's any work that was done on this piece  of equipment you'd see all the work orders that   were tied to it lastly on the image tab this just  gives you the ability to drop a picture in here   next i'm going to go through and show you how  easy it is to do a sales order inside ideal   so we just go up here to the  top click on the order entry   mine set up automatically to default to a cash  customer so i can change that from a cast customer   just by typing in the customer's name you have  the same search and sort by fields in here   so dave baumgarten's the customer i'm looking  for now there's also a properties and activity   button down here at the bottom so if i need to  update the customer's address or phone number   i can do that right on the fly from here also  if i need to check on an order for the customer   i can go to activity and click on the order  screen and let him know what's going on with   his open orders from here i'm going to click  the ok button now i can scan a bar code if you   have a barcode scanner i can scan it right to the  sales order i can click the add button from here i'm just going to type in a part number here add that and there's my related items window  so again i have the cross referencing set up   inside the system with the oem uh parts and the  aftermarket parts so if i wanted to replace it   with what one of these aftermarket parts i could  simply click on it and click the replace button   not going to do that i'm just going  to go ahead and finish out this order   so down here in the right hand corner  i'm just going to click the finish button   i'm going to go ahead and invoice  the customer out from here and then i just choose the payment  type i just double click in there   it puts the amount in there and i click on done and there's my invoice you can put any kind  of a message that you like on your invoice   that you see down below here and then your logo  we can put that onto the invoice and your company   information at the top and then you can also  capture the customer signature on the invoice   and store that copy inside your system  with your customer signature on it   so when you're finished with that it takes  you right back to the sales order entry screen   so you're ready to do it in a sales  order next i'm going to go into   creating a new work order so at the top i  just click on the work order entry button and from here again i just  go in and i add my customer there's the bomb guard and again down at the  bottom i have the properties and activity button   so if i want to change the customer's  address or phone number on the fly   i can do that right from here i have my counter person at the top i have my   sales rep i'm going to go ahead  and add my technician in here the fail date and end date is going to populate  automatically for me you can prioritize the work   from right here and then you see here i have  this lookup unit button so i can look up the   customer's piece of equipment and again everything  i'm doing right now on the work order entry screen   you can be doing using the mobile app inside the  system so here i can go ahead and click properties   if i want to look and see what's been done to  this equipment before so i just go to the work   history tab and i can simply double click on it  from here to open it up and then i can see down   below here the parts that were added to it the  labor that was performed on it any kind of extras   what the symptoms were when the customer brought  it in to me any kind of request the customer made   so from here when i click the ok button it's  going to drop the model number the manufacturer   the serial nut number and the description right  onto the work order for me then over here on the   left hand side under the work order tab i just go  down to job 1 and i enter in my job description   once i have that entered in i can go right  below it and put in any parts that i know i   need for the job can be entered in any kind of  labor that needs to be performed to it and i'm   just going to show you an example of a service  package here you can see what that looks like   so with the service package you can build  it out on all the labor that's going to be   performed and then you can flat rate bill it out  like i have inside the system here and it just   drops everything right onto the work order for  you below our labor is going to be our extras   as you can see here the system automatically  dropped the shop supplies and the disposal   fees right onto the work order for me and you  can have us set it up where this flat rate   builds it out like we see here or you can have  it build out as a percentage of the work order   next i would enter in whatever the symptoms  are so we can put in the symptoms codes that   you use into the system there's also request codes  that can be entered in here that you use as well   and here is the time clock so  this is what we use to track   your your technician's labor efficiency rate so  when they start working on this work order this   is where they'd clock in and out of the work order  right below that we have our scheduling calendar   so from here you can see what your technician's  schedule is on a daily weekly or monthly basis   you can also go up here and create a new  appointment by clicking on the new appointment   button and you can put in a subject it defaults  to a work order since we're in work orders   and it'll have the employee's name you can put in  a start date and then end time and again you can   put a reminder in here to remind you to do the  work it has the work order id number in there   the customer id number and the customer's name and  as far as the different types of appointments you   can put in any kind of types of appointments  that you'd like to use inside the system here at this point in time i'm gonna we've  come up come up on the 30 minutes   so i'm going to go ahead  and open it up for questions   so again please use the chat feature  to type in any questions that you have okay i have a question from russ  what percentage of technicians   have their own laptop or tablet in the  shop pretty much all of the ones rust that   i dealers that i work with they either have  a computer or they have a tablet in the shop okay i have a another question here can i show a  discount on the invoice not as a message but as   part of the invoice amount total invoice discount  that i just want to conform as part of our po   process can i add the part to a outstanding work  order yes you can add discounts through the system   and it will show that discount on the invoice  you can do it as an individual line item where   it just discounts whatever is above that discount  line item or if you want to have a discount on   everything that's on that sales invoice you would  just add the discount as the very last line item   and it will add that discount to  all the products that are above it okay the next question is does  the image allow you to save   the invoice copies without  having to scan them in yes russ uh asked the question how exactly was the  97 percent approval rating obtained russ we send   out surveys at the end of the conversations  that you have with our support technicians   so when you receive the survey you would fill that  out and rate how that support technician did in   solving your problems and answering your questions  so that uh approval rating is actually our   customers that are giving us that approval rating  through the surveys that they are filling out can an ipad be linked to the program absolutely  so with the the mobile app you could use an   ipad you could also use an android tablet such  as a samsung tablet and again it doesn't have   the full functionality of the program but it  does give you the ability to do inventory counts   and you can scan barcodes with the mobile app  you can also do a work order from start to finish   through the mobile app and you can look up  the list msrp price on your serialized item   and later this year you'll have the ability to  do sales orders through the mobile app as well okay i have another question we are  a bow dealer on the purchase order   will pull multiple stock numbers and  vin numbers for boat motors and trailers that one i will have to get back to you   with that answer i'm going to have to check  with our support team i'm not sure on the   purchase order side of things if it will  pull that information in based off of the   serial number on that boat if you would please put  your uh name and your phone number in there with   your comment or your email address i'll make sure  i get back to you with the uh the correct answer can you save all sales orders and invoices  without having to scan them into the system   yes you can do all sales orders and invoices  can be saved inside the system and you can   have it saved with the customer signature on  those invoices so if you have our integrated   credit card processing through gravity payments  they would sign off on the invoice from that   credit card terminal and if you don't have gravity  payments you can get a topaz signature pad from us   that the customer can use to sign off  on the sales invoices and work orders how can i get more information on the system at  the end here when we get done with the q a i'll   bring up my email address and you can email me  directly and if i'm not your territory sales   executive i will pass it on to our the correct  territory sales executive and have them reach out   to you another question is is payroll available  with ideal we do not have an integrated payroll   module inside the system we do partner  with a third party payroll program   called red wing center paint center point  payroll and it gives you the ability to   export out of red wing center point and import  it into ideals gl inside the system to track it   through your general ledger or you can use  whoever you want to use for your payroll   and you can export out of ideal your  employees hours out of the system there's another question here at the  onset are there options to import   inventory from quickbooks to ideal   that's a great question we do do data conversions  for dealers that are coming over from quickbooks   what we would have to do is we'd have to get a  sample of your data to see what your data looks   like for us to be able to determine whether or not  we would be able to perform that data conversion what sets ideal apart from the other similar  offerings on the market number one we have the   best support team in the industry we have plenty  of references that we can provide you with the   people that actually use ideal that love the  system and anyone you're going to talk to that   has ideal they're going to tell you how awesome  our support team is which is really important   some of our competitors may be on the west coast  if you're on the east coast it may be three hours   before they open up before you can even talk to  someone in addition to that we reinvest more back   into the product compared to anyone else so we're  continually making enhancements to the software   based upon the feedback that we're getting  from our dealers and we come out with three   new releases of ideal each year and it's based  again upon the feedback it's enhancements that   dealers are asking us to make inside the software  you're never going to have to worry about your   software becoming outdated it's always going to  run on the latest version of microsoft windows   and the latest hardware that's out there also  we have more integrations with the suppliers   and manufacturers in our industries that we serve  compared to the other systems that are out there   i could go on and on the best thing i would say is  set up a time for a demo with your territory sales   executive and we can go into even more detail  to differentiate ourselves from our competitors another question is is the image only for  equipment or can you put all paperwork in the   image spot we have a function inside ideal that  is a document management function it's cloud-based   storage and we can include that with your system  so you can include documents that you have   and attach those two different  places inside the system   and that wouldn't be done under the images  let me go over to a whole goods item here down here at the bottom of my screen  you'll see this documents button   this was where you could go in and you could  add any kind of documents associated with this   serialized item you can do  that for all the products you can also attach documents to  the customers accounts as well all right it's uh 1 45 here so i  would just encourage everyone to again   reach out to your territories executive i'm  going to bring up my phone number here but you can reach out to me or you can call  into this toll-free 800 number 800-737-1620 or you can email me at ryan dot tobot  course at constellationdealer.com   and i will get you the appropriate  information that you're looking for   get it over to the right sales executive and we'll  get all of your questions answered in more detail   again i'd like to thank everyone for joining the  webinar today and everybody stay safe thank you you