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Welcome viewers to our next episode  of the PROCtalk Show sponsored by   Chartered Buying and I'll be your  host for today my name is Faiq.  We were in Dubai in our previous event  and today we have moved to London and why   we are trying to do that is to make sure  that we try to bring in global expertise,   Best in Class procurement experts. I'm excited to be joined by a highly   accomplished procurement expert who has worked  in leading organizations and transformed many   procurement functions through his  Consulting experience Mr Rich Sains,   he's a founder of ACADA which helps procurement  leaders to solve many of the challenges they face   in today's complex environment. There's a lot of pressure on   going digital on doing the digital practices  implementing them but how to start where to start   what best practices to implement what are  the steps to implement those and trust me,  It's not just technology, it requires  cultural technological and operational shift.  so welcome rich and the floor is all yours. so the seven steps to successful digital   transformation in procurement and we have  a DIGITAL procurement roadmap that supports   this and a couple of steps but NUMBER 1 is to  find your strategy so think about the specific   goals and objectives that you're looking to  achieve through your digital transformation   part of that is thinking about the measurable  outcomes that you can achieve through this   process so reduce cycle time better stakeholder  experience what is it you're looking to achieve   you need to at this stage also get access  to the capital and resources that you need   in order to conduct the transformation so  there's obviously whatever your organization   demands business case that type of thing STEP 2 assemble a great team so think about   the skills you're going to require for that and  who could bring those skills obviously there's   some digital skills that would be involved  and as we said there's lots of digital natives   coming to the workplace so they're well placed  to understand yeah that digital side of things   process, people so people who can really map out  all the processes that you've got the relationship   Builders so people can help with the change  management side of things and you really want   to be making this team a cross-functional team  so as part of that you want to be identifying the   influences the advocates for procurement and maybe  working with some difficult stakeholders if that's   appropriate as well and maybe thinking around  whether there's some suppliers that you could   be involving in the process if this is a systems  change that will touch suppliers because obviously   there'll be key users and we don't want to make  sure their views are left out at this point and  STEP 3 - is to do a full process review so really  look at all the different processes that you have   within procurement and be quite ruthless in  eliminating processes that no longer meet   your needs looking if there's opportunities to  automate or if there's opportunities to delegate   which in the situation would might mean that a  different team should be undertaking that process   you want to be looking at all the different  touch points trying to reduce the number of   touch points where possible and really think  about yeah those sort of people impacts and the   data impacts as well and look at all the pain  points and come up with a bit of a list there  STEP 4 - identify technology so this involves  The Scouting For technology looking at the   market looking what's out there that could sort of  support you in the different areas maybe looking   for some quick wins as well if there's you know  say if you're doing a lot of paper signatory   then getting an electronic signatory maybe  a quick win that you could Implement there  STEP5 - five is the building your implementation  plan so that's looking for you know there's some   proof of values that you could be running to  accelerate the process and to get some learnings   very quickly ideally your implementation plan  covers you over a number of years you don't really   want it to be that you're doing a one-off process  this should be sort of continuous involvement A   continuing Evolution I guess a challenge to  say at the same time you don't want to be   trying to do too much in a short period of time  so don't try to ball the ocean but don't go too   slow either obviously you want to be making sure  that we're getting value as quickly as possible   and then the last part of that is to  obviously start that implementation  STEP 6 - I guess as part of the implementation  is really making sure that we've got a good   handle on change management potentially  if we're doing proof of values or even if   we're doing wider rollouts make sure we're  piloting with friendly stakeholder areas or   less friendly stakeholder areas if this is the  sort of challenging areas where you could get   more learnings quicker than you know if you're  sort of brave enough then definitely go for that   I think it's part of the change management  we want to make sure that we're communicating   right we need to communicate often need to  be gathering feedback listening especially   if it's a pilot process listen and learn for  that wider rollout and then I guess a key part   of change management as well is to make sure  that we're communicating the objectives that   we're looking to achieve and make it relevant  to the teams that we're communicating to and STEP 7 - last step is that continuous Improvement  piece so this isn't a one-time exercise this is   something that we should be doing ideally on a  continuous basis ongoing you know certainly making   sure that if there's a system that we're swapping  out we've got the ability to swap in and out   with this SAS model so we should be taking that  as much as possible and using your KPIs that you   identified in step one as part of your strategy  tracking against those you know is this still   improving things is it still meeting the need  that we identified originally tracking that   and measuring against that and then yeah using  that to identify opportunities for change on an   ongoing basis so yeah those are the seven steps  that that's very insightful and trust me I can   relate to one of the most important points that  you have highlighted is the change management   when the implementation starts and that's where  a lot of people a lot of stakeholders start to   get nervous because you have people who have  continuously worked with a technology you get   accustomed to the processes and now there's an  implementation of a latest system new module   there are people experts and in the previous  technology that was used in the organization   so A change is something that a lot of people  get nervous about so change management is   something that has to be handled very carefully. I totally agree with your point and before even   starting one of the points that you mentioned  which is a third step is a full process review   what we want to achieve is one part but where  are we at this point of time what is the mature   assessment a full process review will actually  help where are we standing at this point of time   and what is already in their system and what has  to be improved what are the best practices that   can guide on this front so thank you very much  once again rage thank you to all our viewers   who have looked forward to this episode  on the technology on the digitization   front and we hope you like the show and  we're looking forward to bring many more   best practices things that are happening globally  at this point of time in procurement through the   PROCtalk show thank you very much for joining  once again we wish you all the best until then bye

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