Empower Your Business with Digital Transformation Sales in Employment Contracts

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[Music] my name is Chris Appleby I'm the general service manager at cyper BMW Mini in Lincoln before the digital transformation the process was very disjointed and very frustrating to the point where everybody seemed to be worrying about where the paper was in the system rather than actually there's a customer at the end of this and we need to get that information to the customer quickly after sales was the biggest challenge because of the many systems and the many signatures and the many processes we had to adhere to we felt we really needed to Future proof our business we also needed to remain very compliant in all our processes and key to success was integrating many many systems and processes within to our document solution when we came to work with the service department we've helped Soper Implement an entirely digital process from end to end by taking away the paper we've also been able to integrate together the different digital systems that sopa have here such as the electronic checking of your vehicle and it really is now possible for a customer to come in have an entire digital process potentially not even speaking to a member of staff unless they need to the journey starts really when the customer makes initial inquiry and booking it creates a format of the job card which is there for all to see the customer can check in digitally there is no need for a pen anymore and then the job flow from there is very smooth very efficient the digital transformation enabled us to create a very efficient workflow where we could instantly see where the job was at one point in time during the customer's visit the document Management Solutions bring a single pane of glass over all of this technology so every member of the the soap or service team has got access to the same information the communication between departments is transformed and we can get critical information from the technician to the customer far faster than we were able to before things like the digital key location and information such as the time remaining for the job and when we would need to contact the customer to give them the real-time information of the situation with their car serpas have enjoyed some real benefit from removing silos between the different parts of the organization things like your parts not waiting on a shelf when actually they could be sold they could be fitted to a vehicle it's the lifeblood of service operations keeping your customers happy keeping them coming back to the same franchise your car gets fixed quickly you're back on the road sooner they have some really happy customers