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[Music] when a client gets to the PLS or the cash desk I think that's when they can kind of start to have the most anxiety about purchase so really maximizing the sale goes beyond just adding more pieces to the transaction but reassuring and making sure if they feel really good about what they are purchasing it's that kind of pass off between what they're leaving with and and their their funds so you want to make sure they feel really really good and that they're walking away with something that they love an example for maximizing one of our sales would be taking down their name and phone number and their email to be able to invite them back to the store to be able to invite them to store events or depending on what they purchase if something else that we feel would work into that outfit or feel would would work into their lifestyle and that's something that we can reach out to our customers and let them know that new new arrivals have come in store as well as normally we we keep Kindles gloves scarves hats on our till as you know low price merchandise that are good little add-ons to sale to really round out their purchase and and having them go home with with a complete outfit maximizing the sale and maximizing that last moment that the customer is in the store regardless of how amazing the selling experience has been up until that moment the last moment is usually what they're going to remember so maximizing the sale can even just be having those conversations pieces at the cache just that when they leave they're gonna remember those pieces and want to come back I think that a big misconception is that all of these steps whether it's upselling cross-selling maximizing the sale need to always result in added units or a high transaction total in that one visit but I think by executing all of these steps you're you're creating clients versus just cost that are going to return to purchase those pieces that you showed them that maybe they didn't leave with that day [Music]