Streamline the lead conversion process for customer support

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hi my name is Kristen and I'm a call center representative in the residential home services industry to give you an idea whether this is the right career for you let me tell you about my day to begin with I create a fantastic first impression with our customers I book calls and fill our call board this drives revenue of our company we have a booked call goal and we all work together to hit that goal every day success starts with me others may say customer service is just a job I don't I consistently book calls so technicians get work and that means we have a successful home services business many of the calls I take involve situations where the customer is uncomfortable or has a problem sometimes the stress is tough but I know that I'm in control of my behavior and when I remain calm that helps everyone feel relaxed and I can get the job done I'm surrounded by awesome people I work with our dispatcher technicians marketing the warehouse and my call center manager to keep us running smoothly I make sure that I capture customers information correctly I also use a script to help me exchange information with customers accurately and confidently I love my job and that comes through on the phone training is a priority I have daily Huddle's with the team and weekly one-on-ones with my manager I listen to recorded calls - this helps me improve my skills I really like the support because I know it helps us all become better I have tons of support not only from my team but also from NexStar network if you don't know next star you should there a member owned organization dedicated to contractors success they provide us with networking opportunities training and leadership events because of them we get to be the best in customer service have more profit and have happier employees I can take customer service classes and I have access not only to online resources but also to a call center excellence after training I can call them once I'm back in the shop I'm all the better for it and so is my company only the best contractors belong to next our network those with strong ethics integrity and a sense of professional and social responsibility in my role it's important to bring more energy to the company than I take if you're considering this role consider this I always present myself as a professional especially to my customers but also to my co-workers I pay attention to the tone of my voice and rate of speech customers can't see me so I have to do my best to make sure I'm easy to understand I know my stuff I build trust with my customers because I'm an expert and I keep that trust because I put my customers safety and comfort first with each call I take I follow a consistent procedure I use a script that's designed by my company to help me understand my customer's needs as well as explore solutions and solve their issues I set goals for myself and I'm driven to achieve them I like accomplishing things on my own but I also like to inspire others to achieve their goals I want to be part of something bigger than just a job to know that I'm appreciated and that my work has a direct effect on the success of the company that's what being a customer service representative is all about if this sounds like you spend a little time learning about the company and when you're ready please follow the directions on the site to apply for this position I wish you the best of luck on taking this next step in your career