Streamline Your Lead Management System Process Flow for Quality Assurance

How to create outlook signature

hello everyone this is george from invensis learning welcome to our youtube channel [Music] when someone says quality they're usually referring to good but unfortunately many firms advertise their products as high quality or superior quality in this way without truly defining what quality actually means and we're more likely to see it in marketing materials than in critical business processes or policy documents companies today mainly prioritize improving the quality of their system thus quality is one of the most used terms in many enterprises and understanding the term quality management properly is very essential saying this why not we talk about quality management today and explore its basic terms now let us go through the agenda first we shall discuss what is quality management then we shall take a look into the history of quality management then we will learn why quality management soon after that we shall understand quality management systems then we shall look into quality management process followed by quality management principles next we shall see quality management tools and end this session by discussing quality management examples so let us start our session today without any delay let us begin our session by discussing the main topic of today that is what is quality management quality in general refers to the sum of a product's traits and characteristics that influence its ability to meet certain needs to achieve a goal management entails managing and regulating a group of people or an organization as a result quality management entails aligning an organization's traits and characteristics the act of managing all activities and tasks that must be completed in order to maintain a particular degree of perfection is known as quality management it is concerned with both the quality of products and services as well as the methods used to attain it quality management is concerned with the products and services and the inputs like the tasks and processes that produce the results everything we do to ensure that our company's products and services are produced and delivered on time and budget falls under the category of quality management making sure things arrive on schedule is also part of quality management in an ideal world the quality of a product and service not only improves but the process by which it is made improves as well resulting in more consistent higher quality products and services it ensures that the goods or services provided by a corporation are consistent now that you guys are aware of the term quality management let us go deep into it by knowing history of quality management quality management has roots that can be traced all the way back to the middle ages some research says that traits of quality management were found in the 1920s it was the first time statistical theory had been used to control product quality to verify that each element followed specified standards and rules they began measuring evaluating and testing the products processes and services against precise specifications soon after this in the year 1940 change and development were brought up by many industry professionals and experts this is where total quality management as we know it today began with this total quality management was also discovered in japan during the nineteen forties japanese products were seen as low quality knockoffs at the time japan enlisted the help of quality management gurus such as deming and duran after hearing about the success of quality management in the west however western culture would eventually catch up by the 1980s western culture had taken notice of japan's achievements and began to establish and adhere to tougher total quality management requirements however it was unclear at the time exactly what tqm entailed companies worldwide now compete for the hundreds of excellence awards that are currently given out however the goal of quality management has remained the same throughout history to ensure that customers obtain an excellent high quality product now that you are familiar with the history of quality let us discuss why is quality management required enterprises around the world are prioritizing themselves to provide quality goods today's customers have a huge number of options in front of them that only if the organization has quality goods then customers are choosing them hence quality through continuous improvements is such a vital role for many organizations now let us point to the checklist of why quality management is important the reasons are creates customer satisfaction product consistency in terms of quality and design ensures long-lasting efficiency reduces risks increases profits and maintains the competitive advantage let us now discuss each of these in detail firstly we have creates customer satisfaction consumers are more demanding than ever before in today's competitive economy because of technological advancements they may choose from thousands of brands and access millions of stores it's vital to match or surpass their expectations if you want your company to stand apart it is no longer sufficient to ensure that your items are fine customers needs must be met and the highest quality standards must be met quality management can assist you in converting prospects into long-term consumers it accomplishes this by constantly refining your products absorbing modifications and removing flaws it also gives businesses the information they need to create products and services that people demand this will help you gain market share and provide your company a competitive advantage in the long run next product consistency in terms of quality and design firms must plan create execute and manufacture product offerings for the target market while understanding the importance of quality management and adhering to the parameters of overall quality management in all aspects it aids in the consistent and continual maintenance of quality realms furthermore the company is able to perform market research and studies on a regular basis to provide items that are a testament to the company's quality and beliefs then ensures long-lasting efficacy which increases profits when we examine the importance of quality management we must consider the working efficiency of the employees involved in product manufacture and the working efficiency of each employee of the company and the types of machinery understanding the complete process gives them more confidence and agility which increases their efficiency by a factor of 10 and it all has a knock-on effect on the company's total sales and profitability next one is reduced risks another factor that aids the company in enhancing and maintaining its brand value in the market is the lessened risk and hazards only arise in commercial operations when the company fails to comply with quality standards most risks occur during the product manufacturing process and when dealing with customers during the pre and post sale operations as a result understanding the importance of quality management particularly in these two elements of the business is critical for businesses we have increases profits as next criteria in today's dynamic market where competition is fierce generating the needed revenues and profits while satisfying long and short-term objectives is extremely tough and adhering to the importance of quality management is a surefire approach to achieving all of your company's goals and objectives it ensures great customer satisfaction brand value increased market share loyal customers and competitive advantage but on the other hand firms frequently fail to grasp this basic and vital principle resulting in losses lastly maintain your competitive advantage to keep up with their larger competitors small firms must do everything they can the importance of providing outstanding products and services cannot be overstated quality management systems provide information and recommendations for doing things correctly they also assist your company in achieving maximum cost efficiency and resource usage these methods boost your company's brand in the long run putting you on par with your competition in addition they lead to a higher market position because they improve your products and business processes now let us understand what quality management systems a structured system that documents processes methods and responsibilities for accomplishing quality policies and objectives is referred to as a quality management system qms a quality management system qms aids in the coordination and direction of an organization's activities in order to meet customer and regulatory requirements while also continuously improving its effectiveness and efficiency it is a set of rules processes and procedures that are necessary for planning and execution in the core business of a corporation it gives you the information tools and resources you need to properly comprehend what quality management systems are and how they can help you enhance your company's day-to-day operations a quality management system such as iso 9001 is an example after understanding quality management system now let us take a tour into quality management process a quality management process is a series of procedures used to verify that a team's deliverables are fit for purpose it is an important procedure in every business since it ensures that the deliverables provided truly fulfill the consumer's needs this quality management process will assist you in immediately improving the quality of your deliveries ing to pmbok the three basic phases of project quality management are quality planning quality assurance and quality control these three phases have respective inputs tools and techniques and outputs let us now discuss each of them in detail to begin with quality planning is the first phase hre planning of the quality process is explained the inputs included are enterprise environmental factors which relate to conditions that influence constrain or steer the project program or portfolio that are not under the immediate control of the team then organizational process assets as our next input pmbok defines this as the plans processes policies procedures and knowledge bases specific to and used by the performing organization next the project scope statement comprises a full explanation of the work that must be completed to provide a project's output on time and within the budget in the end we have project management plan as our last output which means the planning process involved in the management the tools and techniques include cost benefit analysis benchmarking cost to quality and many other additional tools some of these are discussed in the later chapter of the video next coming to the outputs we have a quality management plan as our first output it is a well-defined set of documentation and information for managing software quality throughout the development process then we have quality metrics and quality checklists followed by a quality management plan and quality baseline the next phase is performing quality assurance the inputs here are a quality management plan quality metrics and process improvement similar to the previous phase then we have work performance information it indicates what proportion of the work has been accomplished how much time has passed the cost incurred and more as well as the project's current state then we have approved change requests which is a type of change request that has been processed through integrated change processes next we have quality controlled measurements followed by implemented change requests implemented corrective actions implemented defect pair implemented preventive actions coming to tools and techniques we have quality planning tools and techniques for quality management planning then we have quality audits which is the process of an internal or external quality auditor or an audit team conducting a systematic examination of a quality system then we have process analysis which is used to analyze the specified process lastly we have quality control tools and techniques coming to the outputs we have requested changes which are the suggested changes required then we have recommended corrective actions followed by organizational process assets and updated project management plans then we have to perform quality control as our last phase to begin with inputs include quality management plan followed by quality metrics and quality checklists then we have organizational process assets and work performance initiation as we have discussed in the other two phases in the end we have approved change requests and deliverables as the inputs coming to tools and techniques we have cause and effect analysis control charts flow charting histogram pareto chart run chart scalar diagram statistical sampling inspection and defect repair review coming to outputs quality control measurements validated defect repair updated quality baseline and recommended corrective and preventive actions then we have required changes recommended defect repair organization process assets validated deliverables an updated project management plan now you guys are aware of quality management process let us now look into quality management principles since its founding in 1947 the international standard for organizations iso has established guiding principles to prevent enterprises from fatal errors the quality management system qms standards concept which was introduced in 1994 is known by the acronym iso 9001 the most recent version which went into effect in 2015 was created to respond to new regulatory requirements and improve upon the prior model the iso 9001 principles were developed by a small group of professionals in the 1990s based on philosophical teachings and business knowledge from the preceding century let's take a closer look at each of them the first principle is customer focus the first and maybe most important principal says that a business would not exist without customers as a result businesses should make an effort to learn more about their current and potential customers in order to meet their requirements and expectations better the primary goal of quality management is to satisfy client needs and exceed their expectations customers who are now and will be in the future should be given top priority companies should evaluate customer satisfaction on a frequent basis in addition to fulfilling or exceeding customer expectations on the other hand failure to exceed customer expectations should be closely monitored every department and function should be a part of the process next w have leadership support must begin at the top as with any good initiative an organization will suffer if it lacks good leadership first its leaders should establish the company's vision and goals leaders are in charge of fostering a productive and forward-thinking business environment they're also in charge of ensuring that future recruits have the same vibe this idea can be implemented in your workplace if you have a clear vision for the company and the correct executives in place to communicate that goal to the rest of the team then engagement of people you want to have a workforce that is engaged this implies that the staff's abilities are utilized and respected it also allows for continual improvement learning and discussion of any problems that may arise in addition staff are held accountable for their activities when they are part of an engaged workforce finally the rule needs everyone in the organization to be active and interested in their work rather than being viewed as a passive place to clock in every morning organizations flourish due to this through retaining competent people supporting ongoing refinement of their knowledge and abilities empowering them encouraging engagement and recognizing accomplishments the next one is process approach a process approach like so many other aspects of quality lays out the stages to success this entails managing activities as processes measuring them and identifying links between them possibilities for improvement are kept track of quality isn't something that happens to ensure the organization's success processes must be in place behind the scenes it aids businesses in avoiding logistical issues that are frequently caused by a lack of understanding of the proper procedure it also helps to future proof your company because having procedures in place ensures no panic when a key team member leaves leaving everyone in the dark regarding crucial aspects of their job coming to the next principle we have improvement a good quality system necessitates adjustment the competition will eventually outshine companies if they do not develop maintaining the status quo does not motivate anyone a company should always look for ways to improve because if it isn't you can be sure that your competitors will to sustain present performance levels respond to changes in internal and external conditions and generate new opportunities an organization must improve next evidence-based decision making decision making is a difficult process that is always fraught with ambiguity it frequently incorporates various types and sources of inputs and a subjective interpretation of those inputs decisions based on data and information analysis and review are more likely to generate the intended outcomes effective decisions are made based on reasonable data analysis ing to this principle while having a gut intuition can be valuable in some instances it won't help you explain why your earnings are down 10 this year to your board of investors lastly relationship management suppliers and partners who carefully manage their connections can foster good and productive involvement support and feedback from those entities an organization's connections with interested parties such as suppliers must be managed for long-term success now let us get an understanding of quality management tools to improve the quality of products and services quality management tools are essential quality management tools help firms collect and analyze data so that employees may better comprehend and interpret data it assists staff in identifying common problems that frequently arise as well as their core causes additionally technologies make data easier to interpret and help staff discover procedures to correct errors and solve specific problems now let us point out some of them and discuss them the first tool is six sigma six sigma is a method of providing enterprises with a set of tools to assist them improve their company's success it is a disciplined data-driven approach and methodology that usually aims to eliminate defects in any process ranging from manufacturing to transactional and product to service in general it means a measure of quality that strives for near perfection next we have pareto chart the pareto chart is an analysis tool it is extremely helpful while making decisions based on priorities it is based on the principle that 80 of problems can be solved by eliminating 20 of the causes they stem from this means that with a few corrective actions a large number of deficiencies can be resolved easily this chart is similar to that of a bar chart that is commonly used to identify the key factor or factors in a problem to determine the main cause of a problem to build a method to improve the elements and to ascertain whether the desired effect has been achieved or not then cause benefit analysis the fishbone diagram is a cause and effect diagram that usually helps managers to track down the reasons for imperfections variations defects or failures thus it is also called the ishikawa diagram and fishbone diagram the diagram looks just like a fish's skeleton hence the name here we write the problem at its head and its causes feeding into the spine once all the causes have been identified managers can start looking for solutions to ensure that the problem is not recurring the next tool is kaizen kaizen is a japanese term that means continuous improvement this method mainly focuses on making not so huge but small continuous improvements in order to have a large scale impact in this employee manager relationships are cherished and employees are highly encouraged to share their feedback and suggestions usually kaizen is a technique used to constantly improve every function of the business like the management construction or development departments next flowchart the process flowchart is nothing but a process visualization through a flowchart one can create a simple process flowchart by using a pen and paper or using digital platforms one should just include the basic shapes and represent the different staging of the process then histogram a histogram aids quality analysts and management professionals in precisely analyzing the many types of data they have on various data groups to establish controls to improve the quality of any process the frequency of the data is estimated when a sample is taken and divided into different groups this aids in the discovery of process improvement opportunities the low performing areas appear on the histogram with less frequency allowing quality management professionals to identify and solve the problems core cause the last tool is total quality management total quality management is a business improvement methodology that is best suited for a constantly changing environment tqm is a set of processes training methods and instruments that aid in the adaptation to changing consumer expectations many companies are consciously trying to address the changes using tqm having mechanisms in place to quickly and efficiently respond to these customers needs now let us go through the last topic of today's session that is quality management examples the first example is the coca-cola company is a famous juice manufacturer they once wanted to improve safe food management by advancing the company's quality culture so the company created a six sigma team the team started applying the demaiock femia sipak process mapping and many other advanced quality management methodologies soon after this they started using quality management tools like brainstorming and cost effect analysis after implementing all these six sigma strategies the customer complaints reduced gradually by 75 percent in addition the quality index improved from 91 to 92 and also the equipment renewal increased by 3 the second example is boeing is the world's largest aircraft maker to increase efficiency the company decided to introduce a lien management system manufacturing saw significant success as a result of this shift in the process they established a lean manufacturing approach which allowed boeing to better control its inventory supply than before boeing didn't stop there in the late 1990s they incorporated six sigma into their lean production process boeing's resource productivity increased from 30 to 70 as a result of this change lean manufacturing combined with the six sigma approach helps cut costs while also improving customer response times the third and last example is nokia a well-known business intended to cut down on the expenditures of manual scrutiny in the map-making process so they formed a six sigma team which employed the mav methodology measurement system analysis quality function deployment o pareto chart affinity diagram multi-voting and a variety of other six sigma techniques by establishing a qualification and inspection process across the firm after defining all of these improvement concepts a potential cost of 2.5 million euros was saved businesses need quality management to assure consistency in their operations as well as their products and services in addition customer satisfaction is crucial in business because the quality of the items or services a client purchases is their first concern the suppliers primary priority should always be to ensure consistent and high quality what they create thus quality management is a crucial key to modern businesses you can also try to be one of them we can help you we at invensis learning will provide you with many quality management courses you can take a look at it and choose one of your interests for more details read the description below thanks