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foreign today's video is about leads management most of our leads or prospecting clients are coming through a corporate website as you can see here is our contact form where they can submit their name email information about their project attach some files if needed and click Send now let's have a look at one of the requests which we received just recently as a conceits from John Smith we have their email and information about their current needs their startup looking for a Dev team to help them build their MVP it's a very relevant request which is great once we have a new request our ultimate goal is to communicate with this personal company find out the details of their project and make an educated decision if there is a good match in the needs of Decline and the services that our company provides we have the expertise to build the software Solution that's our lead is looking for are they comfortable with the technology stack our team suggests how do we align on the timelines is there a good overlap between our budget estimations and the funds located we need to discuss and find out all this information before deciding whether to qualify or disqualify this lead first of all we need to respond to the list request and suggest the next step which is usually setting up a call to speed up and automate the leads management process we are taking advantage of HubSpot extension for Gmail once it's installed connect it to your account and turned on this extension can log and track all the emails which you are sending from your mailbox which saves the time of time and helps a lot they also have a great feature called templates which stores templates of emails that we're using a lot in our work as you can see here we have two versions of intro emails and also three follow-up emails let's use the intro template it's a great practice to customize it based on the specific request we wish which we received from the lead so I will add some excellent information to make it more relevant now it's better and I'm ready to sound it should be added here but now work we're sticking to corporate communication standard first of all we remain respectful and unbiased towards all the requests we receive disregarding of the information which was submitted by lead and how relevant this request is to accompany services additionally we're doing our best to respond within the shortest time when possible one business date to respond is a minimum requirement while in the majority of cases we react within a couple of business hours