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[Music] how to lead your employees effective people management skills and techniques leadership versus management in this video you'll discover 120 powerful tips and strategies to motivate and inspire your people to bring out the best in them here's how to be the boss people want to give 200% for catch people doing things right and then let them know that they are doing things right use feedback to stay informed about what other people are doing in your area of responsibility and authority have regular focused meetings regarding the projects that you are responsible for provide adequate instructions time is lost if things are not done correctly train others to do jobs you cannot do them all nor can others do them if they have not been trained expect others to succeed it becomes a self-fulfilling prophecy when you believe others are loyal dedicated and doing a good job help others see how they will benefit from doing a job this is when they truly become motivated do not avoid talking to a poor performer it hurts them the organization and yourself if the situation is not dealt with do not over control others it is frustrating for them and time-consuming for you focus on results not on activities or personalities reward people for the results that they produce manage by walking around see what people are doing and listen to what they have to say make quality and obsession especially on smaller items send thank-you notes and memos provide workers with open direct and immediate feedback on their actual performance as compared to expected performance and they will tend to correct their own deficiencies practice naive listening don't talk just let people explain why they are doing the types of things that they are doing you will learn many things managed by exception when things are going well leave them alone when a problem occurs then help never seek to place blame always focus on the problem never ignore a concern of one of your people while it may seem trivial to you to the other person it is a problem that will continue to destroy their train of thought make it a personal rule and a challenge to respond to someone within 24 hours of hearing their request keep memos on bulletin boards to a minimum people will spend less time standing there reading give employees an opportunity to speak their opinions and suggestions without fear of ridicule or reprisal when you are going to make a change that affects others get them involved before making the actual change this increases commitment to make the change work after it is implemented put key ideas on small posters to hang around the office employees are the only organization resource that can with training appreciate in value all other resources depreciate people want to be involved in something important give them a whole project or a significant piece of the project to work on have salary tied into performance appraisal and accomplishing of objectives consider sharing distasteful tasks to reduce resentment and hard feelings ask will you please do this for me instead of telling someone just to do it eliminate private secretaries in favor of shared secretaries in order to make it easier to even out the workload if you give employees a basic employee handbook you will not be interrupted with their questions pay attention to small details the big ones are obvious and get taken care of stay open in your thinking be open to all new ideas do this and you will not be setting up barriers that do not exist avoid asking others to do trivial personal items for you say thank you to those with whom you associate a warm smile and strong handshake break barriers smile it helps you feel better and is contagious the whole organization shudders when the boss is frowning likewise it smiles when the boss does keep things light and have fun rather than being too serious seriousness blocks productivity in order to fly with the Eagles you must think lightly work with each person to create standard operating procedures for their specific job it will eliminate repetitious questions let people know why they are doing something it then becomes more meaningful when they recognize their part in a greater vision provide soft lively background music not slow and not rock to get a disorganized coffee drinking crew started off more efficiently begin each day with a 5 to 10 minute meeting just at starting time they will be focused set in the right direction and can get right to work practice the golden rule in business do unto others the way you would have them do unto you fairness will then be in your business practice the Platinum rule in interpersonal relationships it is do unto others the way they want to be done unto they will be more apt to stay comfortable when interacting with us when we are able to do things their preferred way get others to commit to deadlines by asking when can you have that for me nail down commitment by asking do I have your word that you will have that for me then set the stage for cooperation from others by one introducing the idea to continual stimulation by talking about it and three get others to make an investment by having them participate in the planning if you are unable to reach agreement or get a commitment from another person in a meeting agree to disagree but summarize your understanding in a confirming memo giving people recognition generates energy within them they will then direct that energy toward increased productivity tap the potential of those working for you by giving them opportunities to think things through for themselves instead of just telling them how to do something always give people the benefit of the doubt they may not be the cause of a problem the cause may be beyond their control admit it when you do not know the answer to a question posed by a staff member then challenge the staff person to research and decide what the best answer is it will help this person grow be persistent and follow up when you were away and some of your people did an exceptional job call them at home in the evening when you find out and personally thanked them for what they did instead of waiting until the next time you see them when you appreciate what someone has done let them know and put it in writing this can then be added to their personnel file have an opinion survey done to determine how people view the organization that way you can catch any problems while they are still small encouraged periods of uninterrupted activity such as a daily quiet hour in your department or work group when asking someone to do something let them know what is in it for them in the organization do not focus just on what is in it for the organization in yourself the boss is the strongest model the employees have be a positive model as people are watching to see how you behave they will reflect this in their own behavior lead by example be a member of the 4f Club with others be seen as fair firm friendly and having foresight do not help others unless they need and ask for help encourage your people to come up with new ideas and ways to do things give them credit and recognition for the idea if a new idea won't work at least praise the effort of the person so they will come up with future ideas once a month meet with each staff member to catch any problems or concerns the person may have as soon as possible before they become a crisis be the kind of a person that others want to help out and work for be flexible and do whatever it takes to get the job done remember it is results that count not activities generally speaking getting something done perfectly is usually not as important as getting it done perfection has a high cost and it may not be worth it when giving or receiving information don't hurry take the time needed to truly understand it prevents future problems and misunderstandings whenever you are having an important discussion with a person before parting set a specific follow-up date and time and write it in your calendar never criticize an employee in front of others have all discussions of a corrective nature in private hire people with specific skills and interests that match what the organization needs to have accomplished the better the match the better the productivity and the more motivated the person treat people as people not things flaring and anger will drive others away if not physically at least mentally keep a warm fuzzy file for each person a place to keep track of the things you have already complimented them for and want to compliment them for have regular performance review and goal-setting sessions with each of your employees at least every three months have regular development discussions with each of your people in which you discuss only how the individual may grow personally and how you and the organization may be able to support them in doing this low morale in workers may be an indication of the boss only talking about negative things or what's wrong be sure to balance negative comments with more frequent positive comments let your people know you are there to help them not to harass them telling people what you plan to do and when can be a catalyst for getting objections and input which you might not otherwise receive form an action team to address people's problems right away rather than letting things drag out and perhaps get worse instead of saying to another what can I do for you ask them what can you do for me on this project do not hold back from discussing the need to improve performance with one of your people encourage others to develop their plan of action and give you a detailed explanation encourage individuals to compete against themselves to achieve more let it be a personal challenge to become better as an individual not competing with others but self check the ratio of positive comments to negative comments that you make to your people purposely make more positive comments demand accountability do things for others they will be more willing to do things for you consider using time off as a reward for getting things done ahead of time set up an orientation training program for all new employees it will help them learn their way around as well as teach them where things are kept and why stay informed of subordinates needs and interests projects can be more effectively designed and rotated when you are well informed if individuals need some encouragement in taking action ask them what if questions to help them see what choices of action are available let people know that you know they can do it ask questions creatively so the action to be taken as suggested by the person who is to take it set up incentives that reward desired performance ask others for their estimate of how long it will take to do a project when possible agree and hold them accountable for that goal take on someone else's routine so they can do what you need done without interruption just as with family members break large chores up into small fun activities and enjoy doing them with team members before an employee leaves on vacation agree on a must-do list of activities to be completed do not be quick to judge others learn to listen carefully before coming to conclusions consider sharing ideas and responsibilities with others rather than just getting someone to do it for you or just doing it yourself inspire others to new levels of achievement by using positive encouraging feedback and ideas don't just ask someone who is busy to get things done for you look for the busy person who is getting results this is a doer not simply a busy wheel spinner believe in the good of do not be a babysitter of others constantly taking care of them and telling them what to do challenge them and help them learn to think and do things for themselves consider an incentive plan to reward productivity gains don't do what you can get someone else to do by simply asking clearly communicate who you want to do what by when and at what cost then identify who needs to know about it and when they are to be informed for people you relate to regularly keep a list of things you need to talk to the person about then when you meet with or call them you can review all the items that have accumulated on your list recognize you are not the only one who can do a job right trust others to do things for you organize deputize supervise meditate for one minute before starting a new subject or project don't worry about who gets the credit for completing a project focus on the tasks to be accomplished and do it when credit is given to you for completion of a project be sure to give it to all who are involved this will nurture the relationships and provide motivation to support you in the future be sincerely interested in the people working for and with you help others recognize their own importance keep a list of birthdays marriage and work anniversaries and other special dates provide recognition to your people on each of these dates mark your calendar prior to the actual date so you have time to prepare for it thank you for watching please like this video