Manage customer service for Technical Support

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customer support software is the backbone of a great customer experience success starts by gaining a better understanding of what customer service software is and how to choose the right provider for your business hello everyone this is james from 925software.com here we'll look at some of the best customer support software currently available on the market and also include further options to consider as you can opt for specific expense tracker apps or even customer accounts check out the links in the comments to get a free trial and a discount to the applications we look at before further ado let's get started zoho desk zoho is one of the most popular names in the world of business software and crm they offer tools for sales marketing email collaboration finance accounting human resources and business intelligence but one of the best solutions that they offer is zoho desk it and help desk software zoho desk has solutions for customer service agents managers and customers but above all it's arguably the best customer service software for managing and closing tickets [Music] live agent live agent helps you manage all customer requests for multiple channels in a single platform merge all communication and support to one place no matter where your customers are live agent saves you time simplifies the process and allows you to increase the profitability of your support team for all of the paid plans live agent has add-on pricing for features like social media integration time tracking audit logs and more overall it is a simple and flexible tool for managing live customers with ticketing and live chat freshdesk freshdesk is another one of the most popular help desk solutions on the market today above all it's simple that's why it's trusted by more than 150 000 businesses including american express hp and panasonic with freshdesk you'll have access to an extensive list of features across a wide range of customer support categories such as ticketing collaboration field service automation and more it's an excellent solution to streamline all of your customer connections in a single location freshdesk makes team collaboration and automation a breeze if you're currently using another help desk solution and you're unhappy with it freshdesk makes it easy for you to switch to its software here's an overview of the plan and pricing all rates are based on an annual plan prices are a bit higher if you go month to month [Music] [Music] you