Manage customer service in European Union

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[Music] foreign [Music] are you considering Outsourcing customer service operations if so you're likely wondering what the process entails and what to expect in this video we'll provide an overview of the Outsourcing customer services process and outline the benefits of doing so let's get started what is customer services to you customer service is the support you offer your customers before and after they buy from you which helps them enjoy themselves during that purchase and subsequent Communications with your organization's team members with today's technology it's easier for customers to get in touch with you on any channel they choose phone calls or emails through their businesses website 24 7 365 days a year customer care representatives are often seen as brand ambassadors for their companies and work hard to ensure customers feel valued by taking ownership of issues with your product or Services brand ambassadors are customer service Representatives who interact with customers to promote the company's products and provide feedback to improve the customer experience customer Advocates are passionate employees who strive to ensure customers are happy and satisfied with their purchases provide feedback and serve as the first point of contact for customer service issues foreign why customer services are important retention is key to success and eighty percent of customers focus on customer service when choosing a brand satisfying customer experiences contribute to churn and great service helps retain current clients and rebuild brand reputation types of customer services that can be outsourced electronic performance support systems epss technology is a type of technology used to help people learn new skills it has pop-ups and icons to make it easier for users to understand how something works and what to do next it can be used for various purposes such as performing tasks finding data or presenting visuals electronic performance Support Systems Technology puts people in the driver's seat by providing them with information and capabilities e-learning e-learning allows people access anywhere with an internet connection and can include Learning Management systems or digital training manuals however not all programs enforce active participation and some may only provide read-only content without interactivity instructor-led seminar or Workshop instructor-led training is a great way for workshops and discussions but lectures can be difficult due to time limitations or cost considerations webinars or online teacher-led training webinars are an effective way for instructors to share their knowledge with audiences providing better engagement than traditional television broadcasts they can also include demonstration slideshows allowing those taking part in teaching sessions far away from each other to still participate fully without needing face-to-face contact and providing consistency across different employees learning about the same material [Music] in-person team or peer training teams may offer Mentor or buddy programs to help agents upskill and cross-circle such as lunch and learn where they are paired with someone with more experience than themselves in the same area of expertise this helps everyone benefit from shared knowledge and promotes teamwork Outsourcing customer services pros and cons in this part we'll be taking a closer look at both the pros and cons of Outsourcing your customer service so you can make an informed decision about how to best handle your own customer care operations pros of Outsourcing customer services firstly explore five advantages of Outsourcing customer services One auto data entry Outsourcing Solutions allow businesses to focus on what they do best such as Auto data entry which can be delegated to CRM experts two increased profitability Outsource your customer service and you'll save money on labor equipment and tools the official statistics say that for every dollar invested in this type of management three hooray for automation automation allows for easy secondary tasks and core activities such as log phone calls save message templates respond to emails and schedule meetings without the need for a team member for opportunity to scale Outsourcing customer services is a scalable and effective way to increase your business as more customers are added the scope of it can be expanded with ease as well this approach also helps you find new clients five the faster conversion process CRM is a powerful Innovation that simplifies research processes and helps consumers make decisions quickly and efficiently cons of Outsourcing customer services besides the five advantages above Outsourcing customer services also has some drawbacks one replace the human element companies can rely more heavily on data scientists to manage personalized help as activities become automated and demand for human labor decreases two tech support dominates third-party support can come at a higher price than you may have expected some businesses ignore the ongoing expenses but such Investments are covered pretty fast and often without any Financial pain whatsoever three security problems the info stored at a centralized location May pose some risks for companies when dealing with an outsourced company they provide encryption safeguards and ensure safety throughout your entire Project's life cycle from start to finish build it or buy it Outsourcing customer services can be the best option due to its lower cost time and quality as well as its ability to tap into a larger pool of talent and benefit from the expertise of experienced professionals innovate your bpo's customer services team provides clients with top-notch services to ensure customer success they work with customers to satisfy High demands and develop Global footprints Outsourcing can have risks such as loss of control and cultural misalignment so building or buying a customer services team should be based on your specific needs and objectives foreign [Music]