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Management Customer Service for Enterprises
management customer service for enterprises
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FAQs online signature
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What is a customer service management strategy?
Customer service refers to any and all interactions between your customers and your support reps. Customer service management (CSM) is how you facilitate, track, and streamline those interactions using team management and coaching, workflows, automation, telecommunications tools, and other technologies.
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What role does customer service management play?
CSM is about streamlining customer service and supporting the customer service team so they can deliver the best possible customer experience. Technology can help, but it's wise to start by supporting your team with good leadership.
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What is management customer service?
Customer service management (CSM) is the practice of empowering your team with the tools, training, and day-to-day support they need to deliver exceptional customer service experiences. The goal is to build rapport with consumers, boost retention, foster brand loyalty, and drive sales.
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What is a customer service management example?
For example, if everyone needs to call customer support to resolve an issue, they'll likely face long wait times. Having multiple channels improves response times and lets customers choose the medium that suits them best. Enable omnichannel support in your customer service management process with: Live chat.
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if you're looking for a super awesome remote jobs that will train you and pay you really well then check out this video because I search for five remote companies that are always hiring again they provide the equipment and pay up to 37 an hour and these jobs will not last long so let's hop right in so first up on our list is going to be Dropbox now you guys have all use Dropbox for storage and for foul sharing that sort of stuff you're very familiar with it but what not familiar with is how much these positions pay for a collections analyst now I keep saying if you ever worked in collections you could easily be making $30 to $40 an hour but y'all don't believe me so in this role you are basically responsible for businesso business collections of accounts that have basically gone past due now this isn't your typical collections account where you're talking to regular custom customers like myself to say hey when are you want to pay your bills no this is a business Enterprise position meaning that you're talking to actual corporations to say hey you guys owe us a little bit of money right but in this capacity you are supporting more of a portfolio and when you reach out to these companies to collect these overdue balances you're doing it from an accounts receivable ticketing perspective which means you're basically sending out tickets or emails um and you're saying hey this this needs to be paid this is just a reminder that you've got an outstanding balance with us so I love that this is a different perspective in the sense of it's not phone based where you're talking to people and trying to convince people and like people are hanging up on you it's not that at all this is actually a lot less stressful this is really like low-key like chill to be honest with you because you're doing it via tickets and via email emails and so you're you're ultimately sending this to different companies and you may do things like submit a refund or an adjustment like maybe a company overpaid for something and you're like Hey we're going to send you that $1,000 back and you send that via email right so again they're saying that you don't need to have much experience if you've got two years of experience in like billing support or you know any type of payment arrangements customer support even help desk support all of that's going to be very relevant you don't need to have a degree and accounts receivable or anything like that that's kind of like a nice to have but again these jobs train you and this is something that you can easily learn if you've ever done any sort of cash management cash handling billing support payment support all that stuff it's just excellent excellent experience to have now this is what I love now you guys can absolutely if you want you can research Salesforce and Oracle Fusion those are softwares that are used in like the world of collections I will watch a 10-minute YouTube video on this to understand how Salesforce plays a role in helping to track whom has an outstanding balance right so I've used Salesforce in many of my roles it is very easy to use very userfriendly Oracle Fusion as well so make sure when you go in and you apply for this job you know how much you're worth right because if you work in collections you were only making $20 an hour this is a whole new baseball game honey because even if you lived in Zone 3 you're going to start off making 63 to $86,000 okay that breaks down to over $30 an hour up to $43 per hour for those of you that live in zone 2 Zone 2 is kind of like Austin uh Chicago you know not the biggest cities but kind of like those um midsize Metro cities you're going to start at 71 and go up to 96,000 in just your range that's if they just bring you in as a regular analyst some of you are going to be brought in as a senior analyst but you have to ask for that if you've ever worked in like collections um or like customer support billing support and like you were a team lead or a supervisor that is where you say hey I've got this experience already I know how to reconcile accounts I know how to issue payments issue refunds you know I've got this accounts receivable experience or this collections experience accounts receivable is a very fancy way of saying collections so do not let that throw you off okay and then you can also say like hey I've been someone that um has had to make a payment arrangement before so I fully understand this process via the customers uh perspective as well as the Enterprise perspective so I've got this 360 view of what happens when we're trying to to uh reconcile these sorts of accounts right you have to use their type of lingo right you you got to kind of finesse it okay so make sure you're applying for this I do have the resumés done in your portal already pay bump.com now let's take a look at our next position so for those of you that have said Jazzy I want to do something that's completely entry level friendly I don't have any experience I've been out of work for 5 years this is going to be perfect for you guys okay will will Sonoma okay is a company that specializes in HomeGoods uh they also own other brands like Pottery Barn uh West Elm if you've ever shopped at those places so if you go to their website you'll see that they've got full-time positions in all these different locations and they've also got part-time positions and if you go over here to where it says all Sites this is going to be for anywhere within the United States right and so if if you go here this is for part-time but again they've got fulltime for different locations you'll see here that they are in the process of hiring they are wanting people to start in July okay so you get the 40% discount on merchandise you know it's paid training from the comfort of your home they have contest and there are a lot of internal promotional opportunities I've seen people go from being a customer service rep to a supervisor in less than 2 months right and yes that does come with a pay increase so the salary for this is going to be based on you know your level so if you're coming in completely entry level then they're going to start you with that but of course your salary can increase they do provide you with four weeks of training and they want you to be there 100% of the time but again this is very entrylevel friendly if you have never ever worked or if you've got gaps in your resume or you just want a part-time summer gig to take you you know through the next couple of months this is what is going to be perfect for you all so what do we have next on our list CVS now CVS is always always always hiring listen when I tell you CVS is full of positions even if you don't want to do phones they've got a position for you let's take for instance this paper claims processor position right now mind you it's going to say the location is in Phoenix that was preco when people work in the office okay CVS is primarily going to be remote so if you do not live in Phoenix it's okay you should still be applying for the jobs uh this is just for people that physically want to go into an office which I think most of you do not so again it is a fully remote position and we've had people all over the United States get hired with CVS regardless of their location so what the heck does a paper claims processor do well let's look into it so basically what they do is they receive and monitor the accuracy of claim forms right submitted by health care providers so when someone goes to the doctor the doctor has to essentially send a form to their insurance company so that they can get paid and that's basically what you're going to be reviewing so you're going to look at the claim information and make sure that the pa the patient information and the provider details all that good stuff is accurate right we want to make sure that all this has been entered into the system correctly and we do that to help them determine the eligibility of a claim to make sure if the claim pays out or if they ultimately deny the claim that is what you're helping them do when you are checking for the validity of this information this data that's being input right so you might calculate the claim payment based on reimbursement rates or fees with the healthc care provider again this is a no phones job now occasionally you might have to call a health care provider if you just couldn't read their handwriting or something like that but for the most part this is going to be a data entry job okay you're doing primary primarily data entry okay so if you've got a little bit of experience in customer service uh that's great A Plus would be if you've ever done any sort of data entry and of course if you've worked as a certified billing and coding specialist it's a preference but it's not a requirement it is not a requirement because CVS does train you I think they provide 8 to 12 weeks of training is what I think I remembered and this salary range is going to go um up to $25 an hour based on your experience your location your education and all those other factors they do also provide you with a CVS Health bonus or sometimes you get a a commission or a short-term incentive and it this goes on top of your base pay right so sometimes that can come in the form of a sign on bonus it might come in the form of getting a bonus after you've been there for 3 months like there are many different bonuses that CVS can ultimately give out you don't need a medical background to do this because again this is more of a data entry position that's why it's called a claims processor position and as I've said before it they will train you and yes we've got the resume for this position as well make sure you apply regardless of your location because again this is a preco sort of thing when people were going into the office CVS is fully fully remote for 99% of their claims and their customer related positions right so another company that is always always hiring is Progressive I personally love Progressive because they're pretty much a company that is friendly to moms people with gaps in their resumés you know people that are just completely entry level that want to start kind of like over right and they pay well too so if we go here you'll see that they are hiring nationally like all states are hiring at this point and what's great is you can drill down and put that you want to work in a contact center and also that you're looking for entry level which is right here so that's what I've gone in and I checked the job level to be entry level so again very very beginner friendly now let's just take a peek at one of these jobs and kind of take a look at what this looks like right so as an insurance agent they're basically the people that you talk to when you're involved in some sort of collision now this is not going to be a cold calling where you're trying to sell anything this is people calling into you to say hey I need to file a claim for something that just happened now if you have an active Property and Casualty license that's great they will pay you more if you do not have that what they will accept is 2 years of work experience this can be any experience in customer service it could have been claims it could have been help Des support as long as you have two years of some sort of work experience it's fine because Progressive will provide you with training they are another one that trains you for like 12 weeks or something like that right they've got pretty much three different schedules that you can pick from and then when it comes to the compensation they're going to start at 2150 an hour and then you get an extra 10% if you work evenings or weekends but if you look at the gang sh bonus this is like a really big deal because for a lot of you if you were to work with Progressive and let's say they did start you at like 23 24 an hour this bonus the 16% is going to come out to a little a little over $88,000 right as a gain share bonus right so a lot of people use that for like a down payment on a house down payment on a car whatever it's an extra 8,000 every year and this is an addition to what you get for your base salary so resumés have been done for that as well and oh y'all know I got to do a quick little shout out because I keep telling you guys to tell me what what you want to see okay and so we have the beautiful miss queen here that said Jazzy I'm looking for a work from home opportunity that's legit and I'm already making about 70k a year and she said she had a background in accounts payable and receivable and I really want to work from home so honey I need you to apply for the Zillow rooll right cuz that is perfect with your accounts receivable experience right and then Miss Amy said Jazzy I'm a medical billing encoding student with little job experience I don't have a certification or degree can you find something that I can do while attending classes Amy I'm going to need you to absolutely apply for that CVS role okay CVS loves when people are like you know in current training and you know they got a little bit of experience with like you know medical terminology and that sort of stuff so Amy I need you to apply for that like ASAP okay same with you miss Abigail patient care credentialing I need you to apply like ASAP now shout out to the people that have gotten jobs so Miss Monique actually got a job with Hotel engine she said I finally received a job offer from hotel engine okay and she did a couple of interviews she got her start date congratulations to you and then Miss Destiny said hey Jazzy got a job offer I applied for CVS using your resume template and got an email the next day to do a phone interview and then after that she got scheduled to do a video interview with the hiring manager and she said I encourage everyone to purchase the resumé kit it's a game changer thank you so much Jazzy for all that you do well thank you for believing in yourself okay that's just first and foremost I love that you instantly got a job like you know the interview the next day and then soon after that you got the actual job and then Mr Turner said today I got my first work from home job offer from William Sonoma thanks to your resume template and interview cheat y'all I'm telling you you need to be using that resume kit and interview cheat sheet it is a game changer and then miss alahandra said I just received my official offer today from Progressive as a multi-product agent and I start on May 2nd I couldn't be more thrilled and of course she said she decided to purchase one month of the templates and obviously it worked out for her because she use the templates and the interview prep kit to impress the recruiters and hiring managers so I just wanted to say shout out to you all I'm so proud of you all I love it I love it I love it congratulations to all of you now we've got a couple of more jobs that we want to look at remember Progressive is hiring so go ahead and apply for this ASAP because these jobs do close quickly sometimes right now Hotel engine as we've just seen someone got hired with Hotel engine rather quickly they used the resumés and the interview prep um in the portal and they landed the job so if you've never heard of Hotel engine they are kind of like Price Line you know Travelocity hotels.com they basically help you find cheaper rates on hotels but they work exclusively with businesses right so this is a different tier of customers but they're hiring for a member support associate right now if you want to work in an office you'll have to do that in Denver if you don't want to work in an office you can do that remotely throughout the United states where you choose okay so it says the member support team is growing and they're looking for customer service gurus to join in on the fund and so you're essentially going to collaborate with members you might do this with email and chat um to help them manage their reservations most of the people that I talk to that work here say they don't really talk on the phones I've been told that they primarily use email and chat to help people with their hotel reservations right now sometimes they might have to confirm with the hotel that the person's account information matches up or that their name and credit card information is correct but it's ultimately about helping people with their hotel reservations so they just want you to have a positive energetic personality uh over the phone and email again most of this is probably going to be email and if you've got any experience with travel industry that's going to be a plus and they are 7 days days a week now there is a possibility of working nights weekends and holidays um but this is something for you to discuss with the recruiter to see what shift they ultimately want you to work because it says here they're actively hiring for people to work weekends and to also work PM shifts which are you know the evening shifts so this job is going to pay $20 an hour again if you're looking for a specific shift just talk that over with the recruiter because they are open 7 days a week right and this is remote throughout the US so make sure you apply for this ASAP this job will not last long and nor will the other jobs in that for that matter so make sure that you are applying for these jobs and that you're are absolutely interviewing and practicing your interviewing as you go through this job process we have a video that is dedicated to you getting all the help that you need for your interview if interviews make you nervous because as we always say like we want you to stay ready so that you never ever have to get ready oh
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