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in our sunvision video series we provide insights into various key OSS and BSS product and feature categories today we will provide a brief and simple introduction to service inventory we're really excited to discuss service inventory Solutions because they relate to one of the most exciting aspects of an OSS BSS that is to help connect customers to the network so they can use their services to interact with their friends families colleagues and business partners and anyone else in the world service inventory Solutions help with more than just connecting people they collect process and share information about customer services this helps Network operators to support many important workflows including sales support maintenance of the network customer inquiries and notifications clearly it's important for every Network operator to have a detailed and accurate understanding of every service they offer to customers we've mentioned the types of workflows that it helps but what exactly does service inventory record and manage firstly it must manage the services that each customer has this means mapping each service to a paying customer some customers like large businesses will have many services these Services could be mobile phones data lines internet services and much much much more secondly a service inventory needs to manage all of the attributes relating to each service these attributes might include address of the service such as your address for a home phone line numbers such as phone numbers or IP addresses technical parameters such as bandwidth and quality of service the list of possible attributes is long so a service inventory solution must be flexible to accommodate the unique attribute list of any carrier or their clients thirdly a service inventory solution must manage the resources allocated to each service these resources could be physical such as the local lead in cable from the street to your house or logical such as virtual private networks vpns they could be dedicated resources such as the leading cable to your house again or shared such as the bandwidth in a core Network that is utilized by many clients being able to map resources to Services delivers two very important capabilities for Network operators one knowing how much capacity remains available on existing resources which also helps to plan future capacity and two knowing how to notify customers if their service is impacted by an outage or planned maintenance some carriers have many thousands of changes occurring within their service inventory every day these might be ads New Services moves customer relocations changes to attri attributes such as bandwidth upgrades or cancellations with so many changes occurring service inventory needs to be very upto-date and accurate without a reliable service inventory many people can be impacted and delayed this includes customers field workers designers planners and much more service inventory also has an important role to play in customer interactions such as sales and marketing it can help to identify which products are popular which are profitable which regions are underserved which customers are consistently impacted by service degradation and more usage patterns and market trends can help identify promotional opportunities the need for pricing adjustments to stay competitive and even identification of new products service inventory Solutions work closely with other OSS and BSS tools this includes the network inventory Solutions we discussed in the last video which help to manage and allocate available resour sources it also includes CRM or customer relationship management tools for individual notifications or customer campaigns service inventory Solutions also integrate with service order Management Solutions orchestrators billing and much more thank you for watching this video provided by suntech a leading provider of OSS and BSS tools Under the Sun Vision brand