Empower your business to streamline document processes by managing a sales funnel for Customer Support

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We are an online advertising company and more  specifically we provide our customers with White   Label Server and White Label DSP solution.   When we started nine years ago it was like  one customer, and now when you have the   hundreds of them you have to handle this  process, you have to keep your control.   So here is why we started of course with an Excel,  then switched to the Sugar CRM, then to Streak.   And finally, we switched to NetHunt. I think three  years ago, and now happy with this CRM solution. The pipeline management is something that  we work with every day on daily basis.   So whenever our lead comes to us, like the  fresh lead which we call the cold lead.   And then we are passing this lead through our  pipeline through our funnel transferring into the   negotiations, into the integration,  and then to the final one or last   stage. So that's the main actual feature, where I  oversee the sales process. So that's, of course,   it's very important for us and that's how I just  see the sales progress on each and every customer. There are several things that I like about  NetHunt compared to the CRMs that we were   using previously. So, first of all, it's  very lightweight, it's very intuitive   because it's integrated directly into Google  Apps, which allows you to not switch tabs,   which allows you to not lose concentration  when you're working with an incoming prospect   or a lead. Everything is done in the  same window. The flow is much better   when working with customers and  you don't waste your valuable time   switching tabs filling in unnecessary information  that you would not need. And NetHunt is much more   customizable than those. So that I would probably  say are the biggest pros of using NetHunt.   We allowed ourselves to cut the expenses  time-wise, because we automated this process and   it allowed us to focus much more on the actual  sales process instead of qualifying leads and   working through this big and hard to use, hard to  learn, complicated CRM systems, whereas, instead   you have just this one window open up. I mean you  spend most of your time in inbox anyway if you're   working with users. So getting an addition to  that proved to be a very welcoming change compared   to the CRMs, Sugar CRM that we used previously  and it allowed us to get much more things done.   So for small and medium businesses, I think  NetHunt is probably the best solution there is   because it does not complicate the processes,  instead, it simplifies them and it allows you   to have all the information that you need at  your fingertips. It's very easy to access and   it's very streamlined and I think yeah I would  definitely recommend using NetHunt to anybody.