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[Music] direct lines can be drawn between the effectiveness of a supervisor and the quality of the work being performed by agents in a contact center there is no question that a contact center operation is defined by the professionalism and skills displayed by the supervisors who lead and manage the day-to-day work being performed unfortunately most available resources are often directed to the training of agents and not the supervisors who are responsible for managing and coaching those agents for success in fact most centers view supervisor training as a nice to have rather than a need to have component of their operation this lack of attention to training can harm performance productivity and the morale in your center at benchmark portal we've combined over 25 years of contact center management expertise into a comprehensive training program designed specifically for supervisors in a contact center team leaders will also benefit from this program by developing the skills needed to interact with their teams while developing proficiencies needed for stepping into a supervisory role when the need arises this certification course provides the building blocks for great supervisors making participants look at their role from a higher level and imparting the day-to-day skills that lead to success as a result course participants will gain actionable insights into their leadership role understand what motivates agents to perform at their best hone their time management skills for the benefit of agents and the team and identify listening styles and coaching skills that are key to superior results certification will raise the skill sets of your supervisors while turbo charging the front line of your center because this course is online participants can train at a desktop in the office or at home since the coursework is on demand it can be done during off-peak times when the need for a supervisor or a team leader is not as critical upon completing the coursework participants receive certificates acknowledging them as certified contact center supervisors lending credibility to them in assuring that a consistent supervisory approach is taken throughout your center with just a link needed for the coursework this training is easy to roll out and because it's online learners can absorb more content with better long-term results because they're learning on their own time at their own pace if this sounds good to you then email or give us a call we can implement this program at a price point scaled to your operation and your budget in fact for watching this video you can receive a 20 discount by using the promo code supervisor 20 when you contact us so if you're interested in driving world-class performance through the supervisors who manage the day-to-day operation of your center then email or give us a call your supervisors and team leaders will appreciate the skill set enhancement and career uplift that this course provides your agents and your customers will be the beneficiary of the results [Music] you