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[Music] a very good morning to all of you in US and Canada rest good evening to all those who are joining us from the other side of the world well it gives me immense pleasure to host this webinar alongside with a man who has joined us straight away from Walmart headquarters in Canada also with where we have Nidhi she's the senior Walmart marketplace analyst accept almost everyone this is humor from Walmart Canada hey hello ladies hello so I'll just quickly start the screen share and then we can start the webinar sure did you did you want to give maybe five minutes for other sellers to roll in well yes we can we can even be it for a few moments no nobody's on that yeah so let's let's wait for five more minutes and then we can proceed perfect perfect perfect and by the meantime we have couple of sellers with us thanks a lot Lisa thanks a lot Kavya Thanks out Lisa thanks a lot Emma thanks a lot guys for joining us we'll be shortly starting the webinar thanks a lot guys for joining us with the webinar we have O'Meara with us who has joined us all the way from Canada thanks a lot Omega once again guys happy to be here and excited for the webinar looking forward to chat with everybody okay also we're just to inform your we have we have few queries on our on our Facebook poll which which was running out so we have few queries from there as well so at the end of the webinar I will be entertaining them up as well so if you guys want you can you can you can pose down your queries on the Twitter and Facebook handle offset commas and we will be answering them up directly on this live session okay so when I think I think we should start the webinar yeah just mobile once again about that yeah it's up to you guys if you want to if you want to get started we can we can go for it they they maybe a slight pause I may have to shift around a little but other than that we should be sailing so first and foremost Walmart Canada launched our marketplace in August of 2017 relatively new in the scope of you know marketplaces and e-commerce but it's not a small opportunity by any means as you can see on your screen right now we have over 14 million unique visits and if you four million regular visits if you want to translate that to the Canadian ecommerce customer that's one in three Canadians that shop on Walmart yay so it's a lot of eyes on your product in terms of marketplace growth we've seen triple digit growth over 100 percent year-over-year growth and we're seeing it continuously that sellers are bringing new assortment and our customers are now getting more and more accustomed to see a wider array of assortment on our website as you can see that translates into the number of items that we have we have over 7 million scooped on our site right now so a lot of opportunity while at the same time there's growth so the biggest value proposition here is the fact that we're allowing you to see you know sorry to get access to this traffic on our site not only that you have the ability to sell on a market place because we're new that is unsaturated on top akaash if you can go to the next slide please yes now in regards to our customers who who do we have as our demographic we found that our online customer actually differs from our in-store customer in-store tradition women more moms older that are shopping in the store but what we found in google walmart CA is that online our customers younger we have a more even split between men and women so it's about 50/50 we found our customers now have a online have a higher level of education we have more disposable income and their custom to buy things that are a little bit more pricey than our traditional in-store customer that's not to say that we don't have the value prop for all customers if you can go to the next slide Akash we could talk to that we did a survey a survey that went out to the customers and we basically asked them hey what is important to you what is it that you want from our marketplace or from our site and as you can see overwhelmingly it's all about value right so what is a good deal am I getting the best price am i getting a good product and almost as equally important is price matters yes but just almost as much as also the experience we want to make sure that our customers now are being treated you know the way as they should be with great experience that ties in to our vetting process every seller on our site actually goes through a thorough vetting process before they're allowed and I'll touch base on that a little bit more in a moment but before they're allowed to sell on our site every seller has to go through a vetting process so we're not just letting anybody and everybody come on the site now that as I mentioned if you go to trusted marketplace Akash if you want to go to the next slide each seller goes through three checks one is a reputational check so we will scour the internet for reviews that you have every presence online your reputation online and that company will come back and let us know what your reputation is like the second check that we do is a anti-money laundering check so we will check the company we'll check the company members and see that they're everything is in check over there and before we allow them to go on we want to make sure that the products are authentic that you know should we need we don't request them right away but should we need and we just want to make sure that everything on site is 100% authentic and the best quality not only for you know for the seller's reputation but also for our customers now what qualifies or what would you need cause if you want to go next slide what would you need to sell on to our site we don't really have that many requirements if you will the first thing is a Canadian business number I can share a PDF with the set murrs team and they can send it out to all the participants that give you more information on that and you also need to be sad for all of us yeah go ahead yeah so it really it's not a very time-consuming nor a hard process for you to get that number it is for sellers that are or businesses that are not based in Canada to sell into Canada so which leads into the non-resident importer you'll be dishonor for that as well the sheet that I said should have information on everything one of the key parts about our marketplace is that unlike the u.s. is you do not need to have a physical warehouse or a physical presence in to in Canada so your warehouse can be you can ship your assortment right to the customer and I'm getting to that as well and we also need you to have existing online experience that's not to say that we won't take anybody that's you know new to e-commerce or new we want to make sure that everybody is but it is very important and it does go a long way if you have existing marketplace experience whether you sell on Amazon eBay etc we're actually okay with that we prefer that you've sold because we want to know that you were able to fulfill to customers now in regards to your products it doesn't necessarily mean that you have to have the the most deepest of catalogues but we want to make sure that you know they're exciting products their quality products is something that our customers are looking for you will be responsible for creating your own descriptions and images and everything will come down to how you create that experience for the customer after I go through my slides I'm just gonna take about 10 minutes over five minutes rather to give a rundown of how the marketplace actually operates and what thank you thank you now the two requirements one as I mentioned already was the business number the second is that we require you to ship directly to the customers door without any incremental fees so what that means is there should be no additional cost after the customer is already checked out now at this point what that the order has to be sent duties and taxes prepaid as you you must or or or you'll find out is that once you ship into another country across the border there's duties and taxes that are charged but we expect that you send it DDP so that's duties delivered prepaid and that's what courier services requests that you check off now what that means is obviously a cost to you as a seller we don't expect you to you know suffer that cost or eat it our only expectation is that you just don't charge it to the customer after the fact so there's several ways as a seller that you're going to be able to manage that we do not dictate your retail price so you obviously we guide you on you know competitive scales we help you with a bit competitive pricing within the market but at the end of the day the pricing is very much in your control we also do not expect that you give the customer free shipping you're able to charge the customer standard shipping you can charge even more for express shipping we also have a tiered so the customer spends X amount of dollars on your products you have the ability to give them free shipping there's also shipping zones within Canada so if certain parts of Canada are more expensive for you to ship to you have the ability to have different shipping fee for the results or you can block out the phones entirely the last thing in regards to shipping is that we have no transit time requirements as long as you get the order out within 48 hours 48 business hours you have the ability to map out your transit times ing to what you think is best as long as you make the customer aware we do not have a requirement on that so yes that's a cost to send products duties and taxes prepaid however there's several ways for you to mitigate and manage that cost from your end and our expectation is that it just doesn't go through to the customer if you can go to the next slide I can talk about the process and how it'll work in regards to the steps that you will go through the first thing is we will be sharing a link with all of you to apply to our website to apply to our place you'll follow that link and fill out some information once we've gathered that and we see your application come into our systems we will review with our teams and what's gonna happen is someone from our team will reach out and request a little bit more information from you should we decide to proceed once you've provided that information you will be entered into our vetting process that I mentioned earlier this process can take a little bit of time but we will be in touch with any next steps or if any further information is required once your process and your application we will then send you the contract for you to review you review the contract and once you've accepted that's when we actually begin the onboarding process so you will be sent a link to register your account on our back-end platform which is called seller Center if you are an existing US seller and you already sell on walmart.com you will need to use a different email address for the Canadian side of things if you are not a US seller then you simply go through the registration as normal you will also set up payment your your payment gateway here as well we go through a company called Payoneer and again once if you're on the US you'll be able to use your existing account and they ask you to use that information if not your registers normal we are able to direct deposit into international accounts the only thing to note there is we pay out in Canadian funds so everything on our site is sold and bought in listed and paid out in Canadian dollars now cycle so we process sales for two weeks and then we deposit on the 21st day once you've done your registration you go to the onboarding process where you'll be doing some of the testing how you actually use the platform you know fulfilling orders accepting orders canceling orders and then also practicing returns once your profile set up you've gone through the testing that's when you go live and you are assigned a dedicated Account Manager that works with you on you know your your pricing your catalogue getting you involved in promotional and sales events and really working with you on making sure that your account is maximized and and is geared for success now if you sorry if you can go to the next slide Akash what you'll be responsible for on the site is as I just mentioned it's a completely seller managed platform so you are going to be responsible for managing your pricing if you manage them catalog inventory AJ descriptions all of that is in your control and that really lets you control your brand and you store think of it as a virtual shopping mall for all the steps that are laid out right here for filling your orders and getting paid think of it as a virtual shopping mall we're releasing into space to you but the business is very much of your control so it is your old you know pricing it is your own inventory management you manage the shipping and the fulfillment and after that you get paid directly and I'll talk about fees associated with the marketplace in just a little bit but you set on your own return policy it is your own shipping pricing and policies I've talked about shipping already I will talk about returns in a moment but like I said go into it but the business is entirely in your control and how you connect to our site the Econo ship you can go to the next slide there's three ways for you to connect to our site one is going through a direct upload which is to an excel file or a CSV file that put your items in you can put the pricing et cetera and then you push that on to our site and manage it there the second way in the integrator which is what we're going through right now so you would go through said commerce and they would assist you with the catalog pricing inventory order status etc they're going to walk you through their services what they offer and what they can help with and how they actually work through our site so they integrate to us directly and the last way for you to integrate to our site which is the Walmart sellers center is through a direct API connection that'll require a little bit more investment from you upfront but it's the most hands off in the long run if we go to the next slide I can talk about our returns posted actually before we know that's right so in regards to returns as I mentioned sorry Akash if you can go previous slide so there we go so in regards to returns the as I mentioned the return policy is entirely in your control so you can set up the returns wealthy you can also decide what you accept or decline our only premise or requirement on the return policy is that you do not have a blanket no returns no refunds now you are able to put it for certain products that need to be you know like hygienic items or undergarments etc you're able to put you know no returns or refunds but no blanket statement how returns work is to us and initiates a return our first point of action excuse me sorry I just needed some water our first button action is to always put the customer in touch with you guys at that point you can decide if you want to accept or decline that return you can also decide if you want to have the customer you know if you want to send them a prepaid shipping label or even if you want to have them pay for the return shipping all of that is entirely in your control and at your discretion completely up to you that being said as you guys see on the screen we here at Walmart Canada do accept returns in store and the way that program works is the customer can walk into any Walmart across Canada and the associate in store is going to return that product based off of your return policy not Walmart's it'll be your return policy that they big one they should return the product off of you they should they should return this sorry that's a really great point for all the sellers sitting out there yeah thank you as I mentioned they should return it based off of your return policy and the reason I say that is I'm sure you guys understand this retail and nothing is perfect so if a teenager gets yelled at enough they may return something they're not supposed to don't panic we have accounted for that and if that does happen when you get the product back and I'll touch base on how you get the product back but when you get the product back you will have 30 days to dispute that return we will launch an invest in fact should not have been returned we will flow the funds right back you how you get the product back is right now Walmart Canada is handling all of the in-store returns reverse logistics for any sellers that are in the US or Canada so if your warehouse is in Canada or the US we were handling all of the in-store returns reverse logistics and that's financially and operationally so we are going to consolidate all of your returns from across Canada into one of our DCs and actually ship them back to you on a 30 day or per pallet basis whichever one comes first the reason I say right now we're handling that program is just because we want to make sure that you know we are not any wrinkles we want to make sure that everything is running smoothly before we make any final changes so for now any returned warehouses in Canada or the US Walmart Canada is handling all of the in-store returns reverse logistics the reason we want to launch this program as you guys can see the reasoning we want to build trust with our customers we want them to know that even though they're buying a product that isn't necessarily coming from Walmart now Walmart is you know available and ready to help them in in this regard so they're able to walk to the local Walmart most people have a Walmart on the way to or from work or in turn aber Hood in Canada and they have that trust factor they have that confidence and that have that ability to be able to walk into a store drive into the store and return that product so that's our returns work we'll go to the next slide and you guys can see the commission breakdown we do not have at all for marketplace unlike other marketplaces the only fee that we charge on our marketplace is a set permission fee now as you guys can see the percentages it's all based off your categories so if you sell in apparel and you have a product that's ten dollars we will withhold a dollar fifty and we will pass through to you $8.50 so 15 percent is the only cost on our site for you to operate now one thing about this percentage is that it is charged on the sale price so whatever price of product sells at and it is also charged on the shipping price should you decide to charge it so 15 percent off the product 50% off the shipping you decide to charge it other than that all those categories and the percentage listed there these are on par or better than industry standard and you guys can have access to that I'll go to the next slide I'm sure I've pretty much gone through we run down a bar marketplace what you can expect from us what we expect from you if you guys still have any questions you're able to reach out to that email right there that's marketplace communications at Walmart calm its m'kay PL s L comm at Walmart calm and if you want to and if you're ready to a plug to go to marketplace Walmart CA enjoy our going seller community that's taken advantage of a great untapped unsaturated market and we'd love to see for you guys to be one of them I'll hand it over to the said commerce team now I appreciate you guys taking the time to listen to me thanks a lot to my thanks a lot the information which you share is really vital and is really beneficial for all the sellers who are sitting out there no comment if now no before starting my part I'd like to stay down few things like the most common question which actually comes out during the webinar is that the information which just now like Omer has just shared so will this information be available after the webinar will the answer to this is yes and a definite is the this particular webinar has been recorded and we are going to make it available for you so that you can review it again and learn from it like what are the deeper insights of all not Canada as a marketplace and how you can improve your ROI with Walmart Canada itself now starting with said commerce will set commerce was basically an initiative to revolutionize e-commerce industry in 2010 mister the be shake Jess all and mr. Hyman Roth on came together with an idea which turned into eventually said commerce a growth and success has gained us the award for the top 50 fastest growing company in India that two tries in in in and here now said commerce is not only working in just one section that is like the integration section no that's not all we provide a one-stop solution for all your ecommerce related bodies well our services basically very from digital marketing to website development from mobile app development to SEO from AI bots to e-commerce solution if there is any e-commerce solution or if there is any problem in your e-commerce industry then said commerce eventually has that covered so that's all said commerce and in just few minor words now moving ahead we have the solution which we have specifically created for Walmart Canada well yes with the help of this solution any seller I mean to say any seller it depends it doesn't means upon what website or what ecommerce framework he is using whether his own magento shopify bigcommerce or most OpenCart pressure shop or any other third-party extension or any other third-party framework he is using on to whatever framework he is using he is having the ability to connect it directly with Walmart Canada we have deeply studied Walmart Canada's API and then we have successfully created a connection between Walmart's API and yo e-commerce framework now with the help of set commerce format integration we allow sellers to connect their own e-commerce tool directly with Walmart Canada is our marketplace now this integration works well for both the sellers whether you are a new seller or an existing seller now if you are a new seller then you must be wondering that how will you be able to upload your products on Walmart Canada or how you will be able to syncing your your inventory in price then how you will be managing your order so what our solution basically does it's like it's basically give you a central dashboard where what you can do is that you can manage everything directly from that particular central dashboard you can upload new products you can manage your inventory and pricing you can manage the orders directly from your central dashboard so it's like in in one term it's like listing creation auto management inventory and price thinking everything is just handled from a single software so that's our solution basically our said commerce Walmart Canada integration now moving ahead for the features of our integration I have with me needy she is the senior Walmart marketplace analyst we have been working with set commerce from the last three years and she's quite experienced into Walmart I'm sure she has all the answers for you you're all sailors or unity hello everyone thanks Akash for briefing us about said commerce proceeding further I will be briefing you about some of the major features of our Bournemouth Canada integration so without much ado let's get started as the servers are mode cursor consult about the product listing we will start with a bulk upload feature of the app this helps sailors to list their product by just one click which saves time and you do not need to do any manual work to create your listing just select and upload your N number of products seamlessly after listing products we all need to manage the product inventory price and order for those products integration helps you to manage your products and orders in real time with your store now managing orders coming from different platforms seems difficult to take care of but what if we get all your orders at one place it's easy to fulfill them right the integration automatically acknowledge your order from goal mat and create it on your store from where you can easily ship them once you ship the orders the integration sync the shipment from your store and send it to homer and that's all to manage your orders now if in case you do not wish to sell some specific products for certain time being now choose the easy product retire process of the integration helps you to remove the products and you can realize them whenever you want the notification update process of the app helps the sellers to get the notifications of new order from the marketplace and the updates of your out of stock products so that you can refill the inventory as soon as possible the order refunds and cancellations can be easily processed by the app thus help you manage your orders easily I hope these features help you in understanding the working of our integration next I would like a cache to tell you how sit converse is different than others oh well sellers are talking about features nnedi has already explained you for that if you face any any query like if you have still have any query which which is left in terms of product listing fraud management auto automation retire Orion jet product instant notification OECD funds then what you can do is that you can you can email us or you can just write down your query in the question answer section and at the end of the webinar I assure you will be answering them up directly so now moving ahead how said commerce is basically different than others well all of you must be aware that there are several integrators who are sitting out there just hunting for those to get them on board with their own system but how said commerce is different from them from both particular vendors who was sitting out there well if you just quickly see over here there is a graph which we have mentioned out of here this showcases expense versus growth ratio well with said commas there is no per order or sales commission that basically means like you do not need to pay any Commission based on the sales like if you are making a sale of let's say $1,000,000 per month we do not charge any 1% 0.5% of commission all you need to pay is just a very nominal and very economical open pricing there is no disclose pricing undisclosed pricing you can the pricing is available on our product pages you can just go out over there also it's available on Shopify App Store and big commerce store so you can check out over there as well now over here if you will just see if we force it commerce it's written now in this particular section there is an option where where the expenses are growth and experiences are increased and also the growth is also increased so that basically hurts the silence but in terms when the customer gets all moded with said commerce what happens it's like the expenses is sorted out because it's like a very nominal and one-time expense or or even a monthly expense can be sorted off but the growth percentage eventually increases because the expenses are lessened so the growth percentage eventually gets increased you have unlimited growth potential with said commas like we provide multi-channel selling plus we assist you on getting on board with Walmart Canada if you need assistance we have touch with Walmart Canada so we will get you on board it easily plus like I told you we have a single automated console way and you can manage all the things like order related problems shipping whether it's a bulk product upload or whether it's inventor your price sinking as soon as you change the inventory or price on your store at the same time the prices and inventory will be changed or more not Canada itself it's like an end-to-end management for all the activities from a single platform so these are basically few points Ovitz at Commerce is different from others now moving ahead house--it commerce can help you we have maybe she'll assist you on that now set commerce is known for its 24/7 support yes instant replies to the customers even on holidays we assign a dedicated Account Manager to every seller not only to help them when they need but also to such as them how they can grow their businesses by analyzing their catalogs to complete onboarding on the marketplace is a challenge to every Salome and the dedicated Account Manager helps them to do so we are constantly evolving our integrations as per the marketplace guidelines to improve the customer experience with our integrations we updated the book processing and implemented Revit and clean innovation is in our blood which bought us the opportunity to be on the main stage of the mission to light 20:19 gyro apart from this you can share us your inputs on how we can help you in growing our business ok so that were the points about the house and Thomas can basically help you like like nitty just updated you we have been invited on the mainstage podium for mijin to live Europe that's because of our innovation and we have been nominated for by Machine 2 also we will invite it I shop if I unite in Canada we were present over there so it's like the company is a full fully doing oh I can understand that it scenarios come eight years wood company but we have a customer base of more than 1500 clients with us and they are eventually going well now talking about the frameworks which we are working well yes we have WooCommerce we have mentioned - 1 million to do we have Shopify we have a shop we have open card we have big commerce with us but not to worry if you cannot see your own e-commerce framework listed over here well if you have any other framework you can just let us know at support at the rate CED commerce calm you can just mail us out over there and we will create a custom extension for you at the most economical cost which you can ever get in the market and that's a promise to you now you can also connect us over the live hotline number well this is the toll free number excuse me this is a toll free number also you can contact us at support at the raincheck commerce go on now moving at V open for the question answer section so you can send us your question answers over here and I have Omega theme who will be here assisting you for the answers of those particular questions just let me have a look about the poster on so we have a lot of questions aware ok oh man it's over to you now oh man there is a customer by the name of Emma cool she wants to know like how can she advertise her products from Walmart that's a great question thank you as right now there's no actual marketing packages for the Walmart marketplace we are diligently working on working something that best fits our sellers needs that being said though you will be working with your Account Manager on getting involved in promotional sales events if there are daily weeks there there's wheat deals of the week so there's several opportunities for you to have those promotions and be surface on the site also as your products increase in popularity they will start due to the algorithm start moving up on the site as well okay okay she also has one more question with us like Emma wanted to know like if she took like three to five days for shipping a particular product so is it accepted on on Walmart as a marketplace yeah the shipping shipping time as long as our guideline is that you get the order out so you ship it out within 48 business hours before it to get to the customer you just have to make them aware and you set out your own transit times okay okay perfect also we have one more seller with us les Meijer she wanted to know basically like if she's selling from USA if she's a customer from USA so is she applicable to sell on Walmart Canada if he has been how yeah we actually Walmart Canada allows international sellers on our marketplace you do not need to be incorporated in in Canada or have physical presence as a company or warehouse within Canada all you have to go to all you have to do apply is go to market place dot Walmart CA and you'll be able to sorry I'm honor application right now you should be able to just select the country and put the address for the for the last bit of the application the operations bid the warehouse it may seem like you have to put a Canadian address but feel free to put the regular dress that you have for your warehouse and our application only allows you to pick a province right now but you can go ahead and pick any profits and submit the application okay okay that's really helpful thanks a lot Amer for these information also one one more question we have from Alex he wanted to know like hey he's a customer who is from Southeast Asian section is he right now allowed to sell on Walmart Canada yeah I mean Alex thanks for the question yeah so we allow international seller so you do not have to be incorporated in Canada or have warehousing in Canada in order for you to sell on our market place so feel free to go to multiply stock Walmart at CAA and you'll be able to start your application perfect okay so I think that was all the questions which we had for now so I think I'll be I'll be wrapping the session for now thanks a lot guys thanks a lot for joining us thanks a lot Omar for joining us straight from Canada thanks a lot it really means thank you needy for joining us thank you thanks a lot guys appreciate you having me and for all the the sellers listening we hope to see you on our site and said comm team is great then if you have any questions for us we listed that email feel free to reach out to us as well thank you so much thanks a lot you guys thanks a lot or we'll see you in some other webinar thanks a lot till then take care stay blessed [Music] you