Streamline your msp sales process in UAE

How to create outlook signature

hey guys I saw a comment on Facebook the other day that really made me think about people who are just breaking into managed services now for a lot of you I know there are a lot of great pricing conversations and tools out there right now for managed service providers to figure out what their pricing should be however this took it from a little bit of a different angle because they were talking about just getting started and the specific example was a customer asked somebody to become their managed service provider so this is somebody who's maybe employed somewhere else or maybe they're self-employed right now and a single client has reached out to them and said hey how much would you charge us to manage our network [Music] hey everybody my name is Eric Anthony and this is all things MSP if you're interested in this type of content please go ahead and subscribe to the channel and ring that bell to be notified when we post new videos now of course we also have a corresponding Facebook group called all things MSP so please go over there and ask to join that as well now like I said there are a lot of cost up approaches to manage services and those are good and I'm not going to talk about those today because those are typically for people who are already in the break fixed side of things and want to expand into manage services now of course this is two minute Tuesday's so we got to put those two minutes on the clock so in my example at the start of the video I talked about the IT employee or somebody out there who's looking to get into running their own business and they just so happened to be called or contacted by that first client and say hey how much would you charge us to manage our systems well this is an important question because it comes up a lot and it doesn't really fit with the cost up approach because you're starting out working on your own for the very first time and that's an important thing to take into an account okay so like I said in the start of the video there's a very relevant example and this happens a lot it even happened to me for one of my IT services businesses where a client approached me while I was working for somebody else and wanted me to start my own business and they wanted to be my first client so how do we handle that situation well the first place we want to look at is we want to look at what it takes to make ends meet at home we know what we're making now how does that relate to running our own business so there's a couple of things I want to look at here first obviously that first goal that I mentioned is those personal needs what is it going to take for you to live the lifestyle that you want to live second of all is what is it going to cost for you to deliver those services to that customer okay there are some hard on what it's going to take to deliver those services and we need to count those up and then third and lastly we need to know how much profit we want to make in the business because profit matters and its profit not over and above what you need to survive it's the profit that's gonna let you grow and help you to pay for new employees as they're required so when we talk about your personal needs we're talking about the salary that you would normally take home that's what you need to maintain your budget at home but in addition to that now you're gonna have to calculate your side of the taxes and what the business is going to have to pay in taxes for you that are typically paid by your employer now an accountant can help you figure out good estimates for these and that's where I would go for that information also don't forget that you're going to have other things like health insurance that you need as well so some of these things that are typically employer paid expenses that are right now covered because you work for somebody else you need to make sure you're covering those expenses to meet your personal needs next you're gonna need some tools so the tools that let you deliver these services to the client now first of all you're going to need some type of ticketing system there needs to be a way for your client to get incidents and issues and requests into you so that you don't lose track of them so that you're recording them properly and importantly as well recording time and materials against those tickets now there are lots of other tools or remote access tool maybe an rmm tool things like that that are important as well there's whatever services you're going to provide like office 365 or antivirus or backup all of those things need to be enumerated and put into the cost of the packages that you're going to deliver now right now packages are probably not as important we want to figure out for this one client how many devices they have and what the tools are going to cost based on those number of devices to support that client because starting out you're only going to have that one client so you need all of your income to come from that client and be able to pay for all of those tools now of course there are other costs as well you're going to need accounting software you're probably going to need an accountant you want to figure that in because it's a cost of doing business that you need to account for otherwise it's going to come out of your pocket other things like offices and actual physical tools things like that are things you should consider as well but typically things like tools are one-time expenses so they're not as bad but recurring expenses those are the ones that you really want to get nailed down so that you know what you should offer to this client up front lastly is profit profit is not optional there must be some in order for the business to grow and survive things like marketing hiring employees things like that come out of profit not out of revenue because there's going to be a time where it takes to get that employee up to speed or to get enough clients to fully take care of the capacity that that technician has to service clients now there are lots of things that you could do to calculate this number figuring out how much marketing you want to do how fast you want to grow obviously has an effect on that also when you want to hire your first employee or budget for an office things like that all of those things that you want to save up for are going to come out of profit now I recommend shooting for somewhere around 20 to 30 percent to give you a decent number but it's really based on how fast you want to grow now if you take all of those numbers and add them together to get one price for whatever it's going to take for a month or a year however you did your calculations that's what it's going to take to service that client and make sure that you have enough money left over to pay for your expenses now some would say that this is really not different from a cost up approach and they're right except for the fact that it turns the tables and allows you to view it from a different point of view and that different point of view is you're not already in business for yourself if you're looking at using this model this model is specific for those people who are in the situation where they have a customer or client asking them specifically to go out on their own and to service them as a client it's an important distinction and I this point of view really helps crack that egg of whether or not this is something that you should venture into at the end of the day delivering good service to your customers is what's going to make you win and if you deliver good services to your customers at a price that allows you to pay your bills at home cover the cost of the tools to deliver those services and produce some profit for future growth then you're actually going to build a business that will be able to sustain you and deliver that great service that you want to your customers hey guys thanks for watching if you like this video don't forget to go ahead and subscribe and ring that bell to be notified when I post new videos thanks I'll see you in the next one [Music]