Empower your Export Sales Team with Efficient Onboarding Processes

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[Music] all clocked in ready to start the day hi everyone my name is Rebecca I am a seller on boarding manager in the ipv team my name is Mona I am Linda from ipv Manila Philippines hey everyone my name is Anna my name is Adam Rasmussen I am based out of cork in Ireland hi my name is Burak and I'm based in London hello everyone my name is to keep me my name is Leo Chen and I'm based in Beijing China hello my name is Abigail I'm based out of Arizona in the United States my name is Kyrie hello everyone Namaste this is harini and I work here Amazon Hyderabad India my name is Amazon is a cedron boarding associate and I've been part of the in-person modification team for 10 months thank you a typical work day be like dealing with cases from sellers join the team Hydro to engage with Team taking like video calling centers verifying their identity this means going over their submitted documents and information with them and most importantly we can also see to set our feedback after the end of our calls we get to see real time how our process and our function is working for our sellers so we strive every day to make Amazon the safest and the most trusted platform because ipv Associates are the face of Amazon we set the tone of the customer service and the professionalism that they're going to experience selling here at Amazon [Music] for me it's definitely customer objections in Amazon the most important part of our culture is our customers our customers are the most important focus and this system at high standards because if we do a job right that makes things so much easier for the selling in the long run dive deep as well just because data is so much more important than any clothes for Amazon as well [Music] speaking from my personal experience I've been with Amazon a little over two and a half years and within that time I've had the opportunity to do a stretch position I started in kyc I've had experience within some acsuk and now in ipv I've had the opportunity opportunity to be an apprentice with a leadership and design team it allowed me to explore other career positions and career paths that I wouldn't necessarily explore on my own there's a lot about projects that can help you build skills that would enable you to apply for different positions within the company as well if you're more interested in one thing you can do that one thing if you're more interested in something else you can do something being part of the Gamba project which I helped Associates to solve their day-to-day issues and also I receive value feedbacks from my ministers my mentors and my teammates that have me a lot to growth and improve my work skills the best thing about working on this team is seeing the amount of customer focus ipv and Amazon really do put on our customers and our sellers work life Talent we are easily separating our day-to-day lives with our work we bring different culture to the team and it's a really good opportunity for me to learn and know other cultures it's very engaging it allows you to be very outgoing because you're on the phone all day you are located all over the country and all over the world yeah the training period covered how to access our account and how to do our job in the best way we can you go through about two weeks of in-depth training to get you prepared for the position you also have an onboarding body who is there for you as long as you need them just to kind of show you the group show you the tools show you how to do specific deep Dives introduce you to relevant people in the company you have many weeks four to five weeks before you're actually considered in full production and taking the normal call volume so it's really nice that you have a training period and then also a ramp up period that eases you into it so it's not like sink or sweat so I encourage everyone who wants to take ownership of their own career to join us here in Amazon [Music]