Personal contact management for banking

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hello there my name is Richard McMunn from the interview training company past my interview comm and in this video tutorial I'm gonna teach you how to pass any kind of banking interview in particular I'm gonna give you some great interview questions and suggested answers so if you have an interview coming up with any of the worldwide banks this tutorial is really going to help you now before I get into the tips and the interview questions and answers is a very warm welcome to this tutorial my name is Richard McMunn that's me there on the right hand side and I am very passionate about helping people to successfully pass their interviews and like I say in this tutorial we will focus specifically on your banking interview to make sure you are fully prepared and to do this I'm going to provide you with unique answers to the interview questions that you cannot find anywhere else so please do as always make sure you subscribe to the channel by clicking the red button below the video and that way you're not going to miss out on any of the weekly interview training videos that I'm uploading and also if you enjoy this video and the content I'm creating I would very much appreciate it if you gave the video a thumbs up thank you very much ok two important tips for helping you pass your banking job interview tip number one now all banks have a set of core customer values they expect their star to abide by now when you're preparing for your banking interview whatever the role is make sure you read those values and make sure you also read the bank's mission statement and it would just be a short statement and if you mention these during your interview this alone will put you ahead of the competition the second tip now customer service transparency and Trust are all key important elements of working for any bank and on that basis it's really important you prepare for specific behavioral type interview questions that assess your ability in these key areas and I'm going to give you sample interview questions and answers to cover these so stick around and watch it from beginning to end ok let's get straight into those banking interview questions and answers please take notes but I'm also going to tell you where you can download these and 25 banking interview questions and answers as we progress through the tutorial question number 1 your banking tell me about yourself and why you want to work for this Bank pretty much guaranteed to be the first interview question during your banking interview and here's a great answer to this question that anyone can use I am a professional hard-working loyal and customer focused employee who can be relied upon to act as a positive role model for your bank in a rapidly changing world I fully understand how important it is to provide outstanding customer service and care and I believe the skills the qualities and the attributes I possess or a perfect match for this banking role I want to work for your bank because I pride myself on professionalism and also high standards and having studied your bank and in particular your mission your values in the ethics you too are an organization who sets very high standards if I'm successful in interview today and I get the chance to work your bank I will be very proud to declare myself as one of your employees so that's a really solid answer it's very professional and it gets you off on the right foot during your banking interview so question number two your banking interviewer at this Bank we pride ourselves on delivering exceptional customer service describe a situation where you've gone out of your way to help someone so they're looking here when you've demonstrated really good customer service but you've gone above and beyond here's a really good answer to this question in a previous job I was dealing with an elderly customer on the telephone who was having problems placing an order online due to the fact she was not very technical now although as a company we were required to deal with each customer in under three minutes I felt this situation deemed my full attention and so I decided to stay on the phone to guide the lady through the online purchasing process all in all it took 17 minutes to deal with a call but the end result was the lady managed to place her order securely and safely she thanked me for my patience and she seemed to be overjoyed at the fact I had spent time assisting her making her purchase and that's really important because I've demonstrated they've gone above and beyond which is what you have to do when working for a bank next interview question what challenges are we likely to face within the banking industry in the next five years now it's no secret Leedy that the banking industry is facing lots of changes lots of challenges so this assesses your understanding of what's going to happen because if you're working for a bank you have to embrace the changes that are coming that's really important here's my answer to this question that you can use during your banking interview I feel the challenges will be many and varied first and foremost as we move more away from a cashless society or more online and digital banking the need for physical high street banks may diminish and therefore logistically there will be a challenge to ensure you meet the needs of your customers remotely and also online I also feel that there are more and more banking apps becoming available which means customers have more choice this challenge means that people you employ in positions like the one I'm being interviewed for for today have to increase the level of service offered to your valued customers to ensure they stay with the bank long term now although there are many other challenges I also feel the threat of fraud and hacking will continue to increase and this means a bank has to stay one step ahead of the game to protect your customers investments and to also safeguard their account so that demonstrates you have a knowledge of what what challenges the financial industry are facing right now are not likely to continue to do so so it shows that you have a keen interest in the industry now stick around because I'm going to give you a couple more interview questions and answers if your banking interview but if you want to download the full set of 25 interview questions answers for your banking interview there's a link that's appeared right there on the right hand side of the video on the top right hand corner if you click that it'll take you from to my website where you can download all of the questions and answers ok next one next banking interview question what skills and attributes do you have that are a perfect fit for our banks of values so you would need to know the values and that's why I said at the beginning of the video make sure you go online and find out what the values are of the bank here we go I am entirely customer focused in everything I do and I will always make sure I put your customers first in all of my day-to-day activities I am also someone who can work calmly under pressure and I am able to deal with difficult or frustrated customers in line with your customer service Charter and your guidelines other key skills and attributes I possess are the ability to follow rules and procedures and ability to learn and retain large amounts of job specific information and also an ability to work as part of a team to complete difficult and complex tasks that's another really good answer next one of your banking interview how would you do this is a difficult one how would you deal with a member of the banking team who was being unfriendly towards a customer tricky question how do you answer that here we go here's my sample response I would most probably go over and say something whilst maintaining a professional and positive attitude the bank's values must be a dear - at all times and if I could help out in any way to save the situation from becoming even more and friendlier then I would do something about it in terms of what I would say I would walk over and ask if there was anything I could help out with I feel simply by showing my presence my work colleague would most probably stop being unfriendly after the event I would then speak to my colleague in private to explain to him or her how important it is to make sure they abide by the bank's code of conduct in respect of speaking to and treating our valued customers fairly and professionally so that's a good answer but shows that you will take action so if you would like a copy of all 25 banking interview questions and answers click the link right now below the video or go to my website pass my interview comm and you can download them right there thank you very much for watching and listening I am as I say I'm very passionate about helping people to pass their interviews and you know you can connect to me and LinkedIn in the description below the video and if you've got any questions stick them in the comment section below and I'll be more than happy to answer them thank you very much for watching and I wish you all the very best in your pursuit to passing your banking interview thank you very much