Streamline Customer Service with Personal Contact Management for Customer Support

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what so you talk about flexibility of of of uh configuration of integration what about um you know what other advantages do you see or strengths do you see when you compare d365 to other Technologies or Solutions in the market are there other like functional or technical strengths that you see I think the integration to the Microsoft Office platform is is really strong and and uh people are comfortable with it you know not only can you export to excel but you can actually open certain things in Excel manipulate the data there if you want to do Mass updates and then publish that into Dynamics straight from Excel you're not you're not going to find that deep integration um as much in other in other uh Erp systems right yeah it's a good point I think a lot of software vendors are trying to do that and they have some amount of um integration to office but not not the same way d365 does yeah I don't think Microsoft will let them get quite all the way there you know particularly in the CRM right with Outlook contacts and managing emails and so on and so forth that's another you know really well done integration yeah yeah that's a great Point what about the user interface and just the Microsoft looking feel how big of a Advantage is that is it an advantage first of all and you know how do you see that affecting sort of user adoption or just ease of views and that sort of thing well I guess maybe a personal personal point of view is it doesn't feel as much of a website as some of the other um Erp systems do it it feels like I'm more in a system and not working through a website as much um and for some people that could be a pro and for other people that'll be a con for sure um but I do like some of the the uh some of the flexibility and being able to navigate through screens setting up your own personal views making and in some cases making those views public right if you get a good a good look U good looking screen and one that you've you've maybe added a few columns to that aren't in the quote out of the box View and then you can publish that to the let's say your customer service team if you're a customer service manager and now you know that everyone's working off one you know one sheet of music yeah absolutely now what about the uh you know the downside you you talked about how the the flexibility is a a pro and a con or a strength and a weakness but are there other weaknesses of the product that you you might point out just to be aware of so we can navigate those as we're implementing the solution well I don't know if this is so much a weakness of the product but um the implementations are hard um and and cumbersome on the client um both in terms of the the configurations that we talked about earlier uh there's just a lot of decisions to be made a lot of involvement that the client's going to have to have to get it right that's not so much different from other systems but in Microsoft there are so many things you have to you have to consider and make decisions on that the client's got to be you know very keenly engaged and aware what their SI is needing to keep the project moving yeah that's a great point that flexibility piece the Dark Side of flexibility really does kind of percolate or trickle through the the entire project for sure yeah I know we keep coming back to it but you know I do believe it's probably the biggest biggest Pro and perhaps the biggest con of the dynamic system yeah what do you see as the biggest advantage or or business benefit of using the product either based on your customer facing side experience or the as a consultant what where do you see the biggest business value for companies that deploy d365 I think it's very very likely that you will be able to get it to configure your entire um End to End Business now you might have to bring in some of the isvs to do that but they exist right they they all exist so it's quite likely you'll be able to get everything you need Under One Roof at the end of the day right