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welcome back to the weekly cup it's eric banghart manager global sales kicking off another edition featuring our own territory manager sandy fisher backed by popular demand as sandy tells it you've seen him love him and crave more insight into security design armed with his psp superpowers sandy will take us through a presentation highlighting some of the guiding principles of designing a successful security plan and integrating appropriate wireless solutions along the way today's presentation is titled a structured approach to creating a physical plan sandy manages our rocky mountain region stretching into and including canada please keep those comments and questions coming throughout today's presentation for q a at the end and please take a swing at stumping the expert with tough questions sandy drop some knowledge on us all right and here we are good morning everybody thanks for showing up today so what we are going to do let's okay slideshow there we are and we're good so what we're going to do is take concepts that we already know but we're going to organize them into a model and what we can do is through the process of critical thinking take a question or supposition crank it through that model and evaluate what comes out in a consistent manner and in turn help our end user customers make better informed decisions when it comes to their physical security plan as always we begin with the end in mind so you want to start with the goals of the plan then you you'll come up with policies and procedures to support that plan as well as the resources that will be deployed to support those policies and procedures so the four main topics we're going to talk about are threat identification that's making a list of all the bad things that can happen then threat assessment what is the likelihood of that threat occurring risk assessment now risk is different from threat risk is the result of the bad thing happening and we will see what we can do to either to measure that qualitatively or quantitatively and then risk management what do we do about that risk and we'll cover the four or four of the main categories of risk management so let's start with our first poll question and that is do you work with your end user customers on their physical security plan yes or no so let's wait for the answers to come in and let's see what we get we're still voting here still coming in about 85 of people have voted okay okay great it's slowing down a little bit but we've got 92 percent participation thanks guys thanks for voting um let me show you the answers here sandy so most of you do and that's really good good stuff okay all right well so let's start with with threat identification this is a good homework assignment that you could give to a security director or a loss prevention manager before you're going to meet with them and uh work with them on their plan so make it uh as detailed as possible such as um specific points of intrusion because those could be addressed with different kinds of sensing strategies when it comes to an intrusion system theft can typically be managed quantitatively with a dollar amount we'll talk about vandalism kidnapping when we go through a couple of examples and these concepts not only apply to physical security but also to uh safety and even public health for that matter then threat assessment how likely is that threat actually to occur so that would be very unlikely to likely and we'll also touch on vulnerability when we get into the examples then risk assessment like i said this is the result of the threat having occurred sometimes we talk about those interchangeably but we really want to make sure that we we separate them because you could have a threat likelihood of very low but with risk being extreme so we do take measures so we'll talk about those examples when we get through the last couple slides of this and so risk can be um also quantitatively or or qualitatively qualitatively measured but there can be intangibles so if there's workplace violence one result could be the unease of other employees and if an employee quits then there's a dollar amount that it would take to uh to hire and retrain a replacement so that's risk assessment and then risk management so here's the four major categories we'll discuss risk assumption means you do nothing about it and you take it as it comes risk transfer means you get somebody else to assume that risk for you such as purchasing insurance keep in mind with the risk transfer there is always some residual risk like the payment of premiums as well as the administrative costs when it comes to processing a claim risk avoidance or risk elimination would be something like you decide to build a data center but not in a flood plain or in a area that's prone to hurricanes risk mitigation is reducing the outcome of a threat that has occurred and that's the name of the game in the security industry that's what we do we mitigate risk so let's talk about how we do that primarily with policies and procedures that's always the cornerstone i believe or one of the cornerstones of a good physical security plan and different resources can be for example a physical deployment could be for example ballers to reduce the impact of a if a vehicle tries to crash into a building human deployment could be things like bodyguards or uh staff doing a little bit of a neighborhood sweep at a school before pick up and drop off and then there's technology deployment and that's us so intrusion detection access control and video management systems so let's talk about some of those technology deployments for intrusion detection that's going to mitigate risk by virtue of of reducing the damage that an adversary can do when it comes to theft and vandalism and in the life of an alarm there's detect delay response so detection is when the alarm is tripped and ideally verified and notified and that's when the clock starts ticking from from that point to when the adversary can reach their goal we want response time to be shorter than delay time and getting that response there quickly that will mitigate risk because it reduces the outcome of the break-in we talk about things like uncontrolled openings and motion trigger video events all of those things address risk and in some cases threat as well as certainly call for help we'll talk about one of those examples in behavioral health and enunciation points are also good for summoning a response so let's go ahead and run through some examples so i just set up a very simple spreadsheet this is a very simple version i would say in terms of what you would actually do but the columns will be a threat threat likelihood vulnerability risk amount and then what risk management method will we employ so let's just go through a few so the first one uh ceo kidnapping of a business that is not controversial so i i put that uh threat likelihood as very low but that ceo could be just walking around out in the open so that's still high vulnerability the risk is injury or loss of life as well as payment of a ransom so risk amount could be high but because in this case threat likelihood is very low the the method could be here risk assumption however let's go to the second one if uh if the business is controversial such as working on climate change or genetically modified organisms so let's say threat likelihood jumps up to low or even medium the vulnerability and risk are still the same risk amount is high but we can mitigate that risk with training of that ceo perhaps providing a bodyguard which can also reduce vulnerability museum theft now this is something that we can measure um qualitatively so let's say there's an exhibit of that's worth a million dollars so that museum is probably going to transfer risk by purchasing insurance but also if there's visible security technology or a security guard that can also reduce threat likelihood and vulnerability okay so this next one active shooter that's the one that keeps us up at night and i know this is going to sound a little bit harsh but this is the time for us to discuss these things when we are cool and calm so if there's an active shooter outside of a school for example although threat likelihood i would still say is low but vulnerability is extreme risk multiple injuries multiple loss of life so that means risk amount is also extreme we can mitigate that with panic alarms radios lockdown coordination or lockdown coordination with law enforcement bleed out kits are important we sometimes hear about these things if we attend a seminar on active shooter incident management where they say stop the bleeding stop the dying so what that bleed out kit does is if somebody gets injured with a gunshot we can prevent their death with a bleed out kit so it it becomes an injury rather than death that is risk mitigation at its core active shooter inside that's very similar only more technology comes into play with uh not only panic alarms but intrusion detection access control and also video and a good thing if you want to follow up look up us secret service and threat teams there are some really good documents online that you can find that that talk about those sorts of things berg this is what we do a lot at anthroponics where where the risk is loss or damage to property and intrusion alarms will summon a response so that can again mitigate risk two-way audio on some panels so that you can let a perpetrator know that they have been detected and that might give them a chance to think twice about what they're doing violence at a behavioral clinic the risk would be injury and what we do is direct alarm signaling to summon a response and i always like to talk about how if if there's an intrusion panel if it's a bosch panel that can send emails as well as make a point of enunciation we also work with a number of folks that have specialty platforms that work with two-way radios so those are all good options for risk management for risk mitigation i should say when it comes to any kind of workplace violence and as well as the human policies and procedures training of staff things like that all of those are part of risk management when it comes to workplace violence so this was a very brief snapshot of one of the aspects of the psp program that i went to which is physical security planning so i hope you found that useful and it's a really good place to start if you want to learn more about that sort of thing let's showcase the application of the day and then we'll open it up to questions so this is very concerning right now so people going to restaurants and dining outside which is i would say fairly safe i've been avoiding going inside but i might go to a restaurant outside and what i've noticed is look at the mask that this waiter is wearing it's the kind of mask that does not protect him it protects others okay but what that waiter is doing is meeting in close contact even though it's outside is talking to and talking with many people who are not wearing masks because you go to a restaurant you're going to eat and drink you take your mask off so the threat here is that waiter catching the virus and potentially spreading it to other employees and then of course risk is how sick you get and whether or not you die from from the virus so i'm going to show you an application that will increase both the safety of customers and employees and this you know primarily addresses threat now i know that restaurants right now probably are not spending a lot of money but this is a good investment because it could help keep them open to reduce the threat likelihood of somebody getting sick what i've shown here is a flare electronics enunciator panel and you see how it says room one two three four five six you can change those very easily to be table numbers and then you can mount a call button at each table so instead of the waiter coming by repeatedly and asking you if you want to order something or if you need anything this can help minimize that person-to-person interaction in a restaurant so that could reduce the the threat likelihood of the waiter getting the virus from an asymptomatic patron and so what you could do is mount that push for help call button on each table on like a little pop-up pop-up happy hour menu it could be one of our pendants or it could be that call button that i showed you the functional difference would be if it's the call station which is this guy right here you push the button and it latches in and the light on the panel will turn on and it'll give you a light so that panel would be mounted for example at the waiter station or at the manager station at the restaurant and then when help arrives they press the button again it pops out and that would clear the light if you want to go simpler and mount an innovative pendant on there because of the way that works when you uh what you would do is reset the enunciator panel and that would clear all the lights so they would just have to keep track to make sure that everyone who is calling for a server has been addressed so this would work not only in restaurants but any kind of a service call application so that is the application of the day and that is it short and sweet to the point as i like to go so let's see if we have any questions great thanks mindy um we do have a couple questions go ahead and pull them up here okay so first question for you today is what do you think about using a dummy camera in a parking lot to make people think there's a video surveillance system so okay so with video surveillance i like to talk about things in threes so video exists for three reasons shows you what's happening it shows you what happened and it deters bad behavior and that's my favorite because above all else video reveals that the truth now i did hear anecdotally once about a dummy camera being mounted there was an assault outside and the people who were assaulted contacted that particular business and found out that it was a dummy camera so i think there was some litigation i don't know if this is uh just urban legend but my point is um if you're gonna do that just get even an inexpensive camera and hook it up to something so you've always got some kind of a record of what happened in case that should come up and that just goes to managing your liability when you are deploying physical security technology okay great um next question can you somehow release a foam to fill a room and trap an intruder so believe it or not this is not the first time i've heard this question um think about if you're going to take extreme measures first of all it should match the extreme nature of the application or what is being protected and this also comes back to liability you know let's say there's an accidental activation and uh you know well certainly that could be very inconvenient for cleanup but you also want to make sure that you don't injure a perpetrator even though they may deserve it but the point is we save that type of punishment for much much later in the process of catching an intruder this also reminds me of a video i saw at a local expo it was an anti-graffiti system where if it thought somebody was about to do graffiti it sprayed hot pepper spray which could do a lot of damage so and then i looked recently and i don't think that ever got deployed because they probably realized that was just way too much liability so again if the nature of what you're protecting is extreme yes look at some extreme measures but make sure you manage your liability and be careful of accidental activations okay great um let's see oh frank just had some feedback he said dummy cameras have been challenged in court and found undesirable so not recommended exactly yeah yep and that's why i said even if it's an inexpensive camera and hook it up to something and he also that he also believes the physical security plans require significant training to be effective absolutely and that goes into policies and procedures as well as training of of staff um at the at the end user level absolutely okay great thank you frank all right so i think that's actually that's all of our questions and feedback today um before i um go along and pass this to eric i did want to share our link for next week um let's see so next week we will have our very own chris allen presenting and he'll be discussing residential applications beyond intrusion so let me just go ahead and share that link okay the link is there in the chat if you are interested in registering to join us next tuesday for our discussion and with that oh oh wait before i hand it over um one more oh no it's just a comment just excellent overview and thank you so much all right eric go ahead and um announce our winners today okay great thanks sandy for the thoughtful content addressing what's top of mind for security directors and businesses today here's our coffee cart winners from today for signing up or attending the presentation steve rodino with stop tech bruce weinberg with adt and jim brown with prices alarms thanks again for making this part of your tuesday and the weekly cup cheers bye