Product pipeline management for mortgage

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you have that everything in one place right now whenever the system recognize that uh new loan as a second one through the product you will be able to find available second product lock for started loans is already implemented it needs to be uh more user friendly more intuitive even more beautiful by clicking on the loan number right now you cannot go just to the loan number but you also have some more app link for support whenever uh the broker would like to pay you just need to put your email uh to the borrowers email and that's all good afternoon everyone welcome to today's webinar from am andd mortgage I'm Carl Holman communications director uh today we're going to be talking about our new enhanced uh partner portal and we're joined today by Irene Wright from broker support and nesa Smokin she's one of our business development teams uh she's one of our power users so between the two of them they'll give you a a good introduction uh so let's move on to some housekeeping rules and so we'll cover the ins and outs of the enhanced portal the quick pricer uh and a couple of the other uh tools that are housed within the platform uh I would ask you guys if you have questions go ahead and type them into the Q&A um turn off any cell phones so that you can be fully focused on content we're going to provide we will we've also muted your video and phone so that we can have a clear recording and then uh if you are late or unable to make it uh we'll be sending out a copy of the recording to all registrants uh within 24 hours or so um so very quickly for those people who may not know who a andd mortgage is um we are one of the largest uh lenders in the country uh we've been around close to 20 years we have specialized in our niche in non-qm but we also offer government and conventional um we are backed by a company called Imperial fund um and because of them they securitize our originated loans onto the capital markets and it gives us the flexibility to control our own underwriting particularly when it comes to the non-qm uh programs that we offer um we are at this point effectively Nationwide um we've been filling in the map a little bit more this year uh so we also do a little bit of correspondent lending and Retail lending and then if you are not licensed you can do business purpose only loans with us in 40 different states um and with that let me turn it over to Irene Wright she is our head of broker support and then nesa sman she is again one of our business development team leads uh ladies the floor is yours hi everyone good afternoon uh glad you're all here and you are able to join the webinar today so my name is Iran R I'm a team lead of broker support team here in N mortgage and I will start this presentation not sure if n you would like to tell something now okay so uh since we are talking today about our Technologies so let me please give you some um insides first uh about our website because uh whenever we are talking about uh tech services and tools that we have here in na mortgage the best one and the most uh useful uh for you of course that's our website and whenever you start working with us uh you I would highly recommend to browse our website because there are a lot of really useful resources that we have there so first of all uh I would pay your attention since we're talking about our Technologies here I would pay your attention to our to our Learning Center because through the learning center that you will be able to find know uh on our main website page you will find a lot of useful information how to use our services how to use our tools how price the loan how submit the file in our system uh how to proceed with change request so you know there are quite a list of useful videos of um that can help you whenever you struggle any issue so uh that's how you could help you yourself but whenever you need some kind of help from us from am you are more than welcome to come to broker support to our team uh through the uh main website page again through services and tools you will be able to go to our broker support page there you will find our contact information and you more than welcome uh use it so these are this is our direct phone number uh email address and our cool feature live call what is live call live call it is connected with the zoom and whenever you click on that live call Button you will be directly connected with someone from broker support with help of that uh option you will be able uh easy to share your screen so we will be able to discuss any issues you might have with any uh services or tools or any issue that you might struggle with um the next uh useful uh form that we have on our website that's end credentials request so why it is important and uh why I decided to put it uh on this uh slide cuz we know that whenever you're ready to have a file with us of course you have you need to have that opportunity to be able to submit it to now to our system and first of all on how uh you should start how you uh need to do it so first of all you need your credentials so in that case uh you would be able to find the and credentials request that easily easy to uh to find uh through the um uh services and through the resources and documents and forms this form is there so you will be able to ask for credentials for yourself or for any of your colleague you have so uh the next um feature uh that might be helpful for you that our chatbot uh whenever you are on the main website page in the right uh bottom corner you will find that uh icon of our chatboard it is also covered by broker support and um we are actually upgraded on our broker support side and right now it it is divided uh into working hours and non-working hours whenever it is nonworking hours for us for our broker support team um the board will cover it so you will find there the most frequently asked questions uh the answers for most frequently asked questions and whenever it is um weekdays and it is time from 6:00 a.m. till 1 1:00 a.m. the next day that's actually the time um that our team broker support team works so there you will find them an opportunity to be contacted with a human uh to be able to discuss all the questions that you might have yes thank you documents and forms that also very useful thing that you could find on our uh website page uh through resources in documents and forms and I would pay attention whenever you start please use it uh course here we have our guidelines now uh uh for non CM for second Lan you will uh find there our FHA overlays so I would advise you highly recommend you to go there first whenever you are in the process uh of your file and you need some forms or you are looking for any online forms please go to level uh loan level forms so here you will find closing request form um loan information form that you will find through the conditions and we you know you will definitely need it loog change request form whenever you would like to proceed with your loog change request so appraisal reconsideration a lot of forms you will find there program submission checklist that's uh before submission whenever you start the file and you would like to provide like a list to your borrower of required documentation that they need to provide uh that's also prepare that's already prepared for you so you could just go to that program submission checklist and find any checklist for some particular Pro program there become a proov broker that mostly for to find their documents whenever you just uh are looking to be approved with us and whenever you already approved there you will find the broker annual recertification form or request change compensation Form or the same ADM credential request which I mentioned before H also uh oh I'm sorry can I please um add some more information that's not of course not all of the resources that you will find on our website uh so please browse it please use it there are a lot of things that can help you okay I will be the next one to cover next slide um good morning good afternoon everyone my name is nadda Smokin I'm pretty sure we've met with many of you before since I'm covering for the sales department I will be covering a little bit more like salesy tools something that will help to streamline the uh pre-approval process for your Borrowers so the first tool would be the scenario submission this is something that you might never have used before maybe you are preferring to reach out to your account executive directly but we also have this magic button provided on our website is a great tool for the situations when let's say you have a very brief information about your scenario because this is a very short form you have only like I would say six questions about your scenario and it's going to go and get assigned to your rep or to the new rep if you are not approved with us yet um and we will be able to provide you in a short period of time with Solutions so like if your scenario falls under there several products you will get different solutions and again this is a great tool when you're on the go when you don't have time to figure out whom to call where to ask uh you have a specific form that will trigger the task for the W and in 30 minutes you will hear back so please you can find this uh this form under our products so whenever you're going to our website and you're researching what products are available there uh there will be an option to submit scenario with like a basic set of parameters about your borrower and you will hear back very very shortly but again this is something when you have brief information the better tool for that whenever you have a full scenario in place when you have idea about every parameter of your borrower of your deal what's the occupancy what are the ltvs FICO course and so far so on the quick pricer will be a much better option uh it is available on our homepage uh very uh easy to find this tool it is available to every broker so you don't have to be approved to get the access there it's just like it doesn't have any password protection um it's very very easy to use very self-explanatory um I would say it's probably one of the best tools we have out there um it's streamline pre-qualification process you can generate really accurate quotes for your borrower and you can also save that quote and share with your processor or maybe with the peers in your company um it is very accurate and transparent because we have included all our guidelines all the underwriting requirements all the state limitations into this tool so you will have no surprises it's not going to be like that we don't have the file in the system and if it's a certain State it's going to give you a headache moving forward it's going to give you the accurate quote and accurate uh limitations if you have anything that has to do with a state for example um you can customize the parameters and the pricing within that quick pricer so if you need to play around with the monthly payment with lender credit or discount points or you need to like move the parameters of the loan itself it's very easy to use and it's even like within the color uh um section is going to tell you like if it's eligible or not eligible till what amount you can go so really please um use that tool really easy to use and you don't have to like get for every little question on the call with your account executive you can be very self-sufficient uh using the quick pricer and another good thing about the quick pricer that is not only give you underwriting requirements for the eligible products if your product for whatever reason is not eligible um within parameters that you have provided it's going to give you the tips on how to improve the situation if there's something that can be changed uh to get the product eligible again you don't need to reach out and see what's going to happen with the loan you don't need to go to guidelines and read them um all through like you can just use the tips on what will help your file to get eligible okay so those are going to be like two main tools tools that you can use to avoid calling for every single question even though please feel free reps are ready for you uh but these are two tools that will get you self-sufficient and will streamline your pre-qualification process for sure back to you AR in yep thank you so that's my turn again and uh so okay we are good we upra our scenario we discuss everything with your account Executives you have have all documents and forms so and um right now you need to come to our loan originating system and uh on this page we are excited to introduce you our uh updated enhanced uh version of uh broker portal um that we just launched uh a week ago so uh we had been Gathering your feedback we working quite a long time with our previous View uh of broker uh portal and we um came to Let's in mind that it needs to be uh more user friendly it needs to be more intuitive it needs to be let's say even more beautiful so that's why uh this uh version has been created for you for your use uh for uh you to be enjoying it like every day so hope uh whenever you start use it you will like it so why is is aim aim because of artificial intelligence and mortgage and um that's how it is based uh we tried to implement some artificial intelligence features to our portal so um from day to day so right now it just launch but from day to day it um will be uh improved and uh from day to day you will see there are a lot of new cool features uh that even might be uh implement the artificial intelligence so uh first of so uh that's how it looks like uh whenever you log in that's uh just for you to become and save to to feel you safe uh cuz that's not a completely new system that's the same system that you used to work that's just an enhanced uh Vision just uh to be more closer to you let's say you will not find there any you know extra buttons anymore you will not find there any extra not necessary information that you need to provide only uh the useful and key points that you need to put in the system to proceed with the file can yeah thank you the key features uh you could see here these are on the slide so and uh some of them I've already mentioned but I would like to draw your attention to the most of important in my to my mind so can we please go to the next slide so first of all that's um very cool and very um great feature that we have not had before that all the action right now in one click what does it mean so whenever you log into the system you will be on our in your pipeline so that's the started page that you have now so maybe F in the future it will be updated but right now you will go directly to your pipeline through this this pipeline you now have a lot of opportunities uh on what you could check and word uh you could see so for example by clicking on the loan number right now you cannot go to just to to loone number but that's actually the main option whenever you click on it but you also have some more clickable buttons right now for example whenever the file is conditionally approved and you see there are some pending conditions or is just approved you will see this sign uh of a of a let's say piece of paper so that's not just a sign that's a button that you can use by clicking on it you will um easily could go to the approval letter so you would not need to go into your file to check what conditions you uh have or what conditions might be appeared uh after the last uh sen and writers review uh as for the lock status right now in the in your pipeline you can see whether your file is locked or not so that's actually you were able to see in the previous one but right now you also have an opportunity by clicking on that uh also like piece of paper sign to check your lock information uh form by checking it you will see all the main features of your file uh um all the pricing adjustments so your compensation so you know what to check on Lo confirmation yeah but right now you just have that opportunity to get there quickly but not getting into the file and also you have that summary on the right uh hand side um um area uh so when uh by clicking on each loan you will see The quick summary of your file so again you do not need to go um into the file directly so just being uh on the pipeline view you will see all the important information everything in one place that is about what else you have uh in uh the uh portal so it is not it is not just loan originating system right now it is something that um it's like a portal now you have here a lot of options you someday you might not uh even need to go to our website page which I mentioned before but you still need to go there you know uh but uh from our portal right now you have that opportunity um to go to be redirected there quickly easier let's say so you see on the top uh area of whenever you are in a portal you have that quick buttons uh for my team uh for quick pricer for rate sheet for borrow app link for support so you have that everything in one place right now uh your team what does it mean right now uh you by going to that um let's say option uh you will be able to manage your team you will be able to uh create new users you will be able to update your licensing information uh you will be able even provide the credentials to uh users in your company what is quick pricer so that's will you will be redirected to our quick pricer page uh which n already mentioned the rate sheets that's very cool and we have not had it before uh by clicking on it you will see the list of um raes for each of our product so you do not need to go anywhere else by clicking on it you will be able to check the raes for any program that we are providing here borrow link that's something that n will cover a bit later and that uh support button that uh is um uh about uh you know find where you can find where you can place where you can find some help so by clicking on it you could find all the information about broker support whenever you need to contact us and um this bug report that actually might be useful right now because uh you know again we've just launched this product and we really would appreciate any feedback that you have cuz it is very important for for us uh with help of your feedbacks this product uh could be much better from dayto day so whenever you have something you would like to tell us please use this that's bug REO uh whenever you have some bug because that's a new one again but whenever you have ideas well please use it to share your ideas with us because again based on your feedbacks uh we will do it together better um one more option that we added to our portal uh for your use that's actions so we have not had it before right now we have that button of actions and by clicking on it you will see all the actions that might be needed for you during the loan life so here you will find the submit loan button um the cancel loan button the change request so everything in one one place so there will not be uh anymore like on the right top Corner um a left button Corner that's right now in one place in actions so whenever you need to proceed with any action please go to actions so it's more intuitive and uh it's more useful uh lock for started loans that's uh one more update that we we would like to present and that's is is already implemented into the uh portal into the loan originated system on your end so right now you have an opportunity to lock the loan whenever it is started but for 6 days right now not bad but uh you have that opportunity to lock uh the rate for 60 days uh whenever it is in started status that's really great and I know you asked us about it so we did it right now you have that opportunity uh whenever you would like to save the pricing please do it even uh when the file is not submitted uh whenever uh it is the days of commitment chosen as uh 15 30 45 you will not be able to lock and the system will not let you so first you would need to submit it but whenever you would like to lock it and start it and you choose 60 days you will have that option so please use it great customization that is about uh some additional thing that uh we tried to add to the portal uh for your better use so this to-do list that will tell you uh about the most recent tasks that you have uh uh with the uh with your pipeline so let's say your file uh is conditionally approved and there are still some pending conditions so this to-do list will tell you so hey you would need uh to upload some conditions loan number this one or that one and whenever um the file uh is updated uh with the review you will see it uh on the top of the list so right now I know uh a it working on it but that might be even better in future and maybe you have some ideas on how to improve it maybe you have some ideas what else you would like to see through that to-do list so please share us my tasks that is something that you manage by yourself here you could add any task that you might have for you for you personally so you do not want to forget about anything so that's the area in the portal for your use for your manage uh so really great um to be used uh what else do we have there could you please go to the next slide oh perfect so that's the next feature of uh our portal which is uh implemented and uh Mya please tell us about it yeah you you can take a sip of water uh and refresh yes the point of sale the POS this is the borrow app link that Irene mentioned before this is something that we have recently implemented uh a very cool feature uh maybe not everyone will be interested in it but let's say you are a small broker and you don't have your own platform that you're are using this is this life saer you don't have to come to your borrower with some printed uh tel3 you can just use our borrower app link send it to your borrower and they will fill out very easy to understand questions it's not just like an eara that is hard to understand for the person who has no mortgage experience it's just like a set of questions that is really easy to answer that will generate the application in our system moving forward so if again if you're a small broker and you want to use our platform please do so or maybe we are your preferred lender and you know that this is a good Feit for our company that will save you time you don't have to create the application in your system then export Import in our something will be missing you need to fill it out again so this will streamline the process if you know for a fact that inde this is the choice for this particular file you can just start it over from the scratch and this will generate the application in our system and you can move forward with the ease of use of the new portal uh so please consider uh using this link um can we h no let me let me mention one more thing so whenever your borrower has filled out the link both of you will receive the notification so you see below there screenshots uh on the left side this is what the borrower receives just the confirmation that they have uh applied for the mortgage with they IND mortgage name on it and on the right side this is what you as a loan officer will receive so this is going to be like a new lead so sometimes I know like if you will be using this app uh link the borrower app link uh on the a frequent basis you might receive leads just like not knowing that they are there so please feel free to send them to the borrowers and sometimes you might be surprised with how many more leads you can get if you like forgot to follow up for example with that borrower uh they have the link and they can fill it out and you will still be notified on it um yes cons service this is again a sales tool uh not related really to the application or to pre-qualification of the scenario in the nature of like all type of scenarios this is related only to one type of product this is the bank statement loan so considerer service this is how we name our bank statement calculation Services um this is a great tool because we not only calculate your bank statements we also basically pre-qualify your income and we look into not only numbers of the deposits that are qualified for the loan we also look in general the bank statement how the bank statement do look is there inclining or declining income do you guys have any nsfs there so that will all be specified in the uh spreadsheet that will cover the calculation and that is what you're using to apply already for the mortgage using it doesn't mean that it was going to disqualify you for example if moving forward you cannot use that bank statement if you need to downgrade to p&l that is something you can still use will not be like the file wasn't with underwriting yet so please don't be afraid to use this tool this tool save you time saves you money uh you just send it with in 24 hours our coner service will uh give get back to you with the calculations uh so the way it works uh it's not something that you will be able to find on our website you have to be uh an approved partner of ours you have to get through the loan portal through the new portal aim upload your file you don't have to really specify all information if for example you have a very raw file so far and you have only let's say a borrower's name that is is fine you can just specify the name you need to select the product so the product has to be bank statement in order to have the option to file for consider service and once you have uploaded the bank statements in the document it's going to give you the option to apply for consider service so that will be the flow of using this service and within 24 hours they will get back to you with the spreadsheet with calculations uh with certain information specified there um based on like the defaulted um expense ratio they have some options for a lower expense ratio to just show you like the the normal numbers for like let's say we have like 35 expense 35% expense ratio as a very common number so that will be specified there too uh and nsfs will be covered there as well so please use this tool it really saves you time and money whenever it comes to nicely and clean submitted loans um because again sometimes people who are sales related they don't really look into those details on bank statements and really don't blame you uh but consider service is trained for that so just trust them and let them do their job and get back to you with a number that you can actually use and qualify for the loan back to you Era right yep that's me again and uh one more uh tool tag tool that we are providing here in ND mortgage and which is connected with the loan life that's our appraisal Center that's uh one more platform that we have here uh that you can use and you have a quick uh access from um broker portal uh if you go to that action button and you will see that through the actions that right now it is not implemented into the system that most like that will transfer you to the separate platform the platform of AD appraisal Center but we highly recommend uh to use it um and I'll tell you why because uh so you do not need to become an approved broker for each AMC so we have already a list of AMC's there so and uh whenever you proceed with the order the MC will be assigned automatically Al um uh to your order also uh whenever you need to track status on each and every appraisal order you could do easily there whenever you go to to the comments so through through that comments you uh have an opportunity to be in contact with your AMC so you could just leave the comment there that will go directly to MC uh and they could will send you the reply so whenever you have you know some questions or they have some questions so you could be easily contacted you could have easy contact there on that platform through the comment section uh whenever it is about payment that's the most frequently asked questions how I need to pay where can where can I do so that's really easy you just need to proceed with the appraisal order um on that platform on the a andd appraisal Center and whenever you put borrowers email email there this link the payment link will go directly to the borrower so you proceed with you submitted the order uh this link will whenever it is ready this link will be sent to the borrower so by clicking on in they could easily pay so no more any you know uh un necessary move movements you know um someday again that will might be uh implementing or integrating uh to our broker portal right now it is not but still that's a great tool that we recommend to use and that's um easy to use and intuitive again so that is something that you should and need to use whenever um it is about appraisal and uh again if we're talking about uh um um our contact information so where you would need to go whenever you have any issues with one of any services or tools that we mentioned uh of course first point of point of contact that's your account executive so whenever you have any questions urgent or not please go to your account executive that's the best person that might help you uh and uh whenever you have more questions or your account executive is not available so or you just would like to get that uh um quick help with sharing your screen please go to broker support we uh you're are more than welcome we're really happy when you come to us CU then uh we know how to improve our tools how to do uh uh your experience with andd mortgage better so here are our contact information uh we are always happy to help just contact us that's like a slogan that we use here in a morg in broker support and in andd mortgage and count all right well thank you ladies for the the great information um let's go ahead there's one question that's been submitted I'm not sure if um we'll be able to demonstrate it but if we could uh please show what's the proper way to register second lean within the broker portal and then what's the main difference between registering first and second lean do we have the ability to show that uh I um would not maybe show it I just would like to pay uh the main attention whenever you register first or second l so whenever you register second Lan uh because actually that's a good question you know we get that questions from Brokers to broker support um CU sometimes broker struggling with it but it is easier than you could uh think of so right now in our enhanced uh version you do not need to put that lean position you do not need to put any more first or second uh the system will not require you to do it anymore so whenever you just do it just pay attention that uh whenever you do second Lan means that you should already have liability and whenever you have liability just um just some kind of a tip you know from my side from broker support side whenever we help Brokers just be sure that um the balance is included so whenever the balance is included with already existing mortgage for your subject property and um you put some loan amount you already have some LTV so this system will automatically calculate the CLTV and you should be good uh whenever the system recognize that uh new loan as a second one uh through the product you will be able to find available second product okay right I don't we'll give some people some more time to absorb what we've talked about and put in and formulate some questions I'll go on to a next section here really quickly if we can present put up the all right so kind of as we've talked about the platform itself um you've Hit Upon a couple of key let's call them our our pillars of our service um which is we've designed the system so that it's a very streamlined loan process so that it's super easy to use um and that that covers system it covers our paperwork it covers our people um we just are absolutely dedicated to making sure we get you to the closing as fast as possible as easily as possible um like we said and as you can tell the people that we that you work with whether it's your account Executives your Underwriters um we're all experts in our Fields usually with Decades of experience um so we're here again to support everything that the Brokers and your borrowers are doing um as I mentioned mentioned earlier as well um with the backing of Imperial fund uh it applies to the last two tenants that we both have flexible underwriting guidelines when it comes particularly to non-qm because we write our own guidelines much like we do with our uh platform it it's proprietarily developed technology so we also proprietary that do proprietary development of underwriting um and then we have an extensive research uh Department that's constantly monitoring the the markets seeing what's going on so that we're always introducing or adapting existing products so that we can have loan Solutions that'll help you move forward with business next um and then we're always providing broker education um as well I mean that's that's a critical component to help you work with us you work with your borrowers help borrowers understand the mortgage process especially now there's so many misconceptions out there um and it's it's tough to get the sort of millennial gen Z buyers um so we provide you both with a broker orientation at the beginning of each month uh that's both good for new Brokers and a refresher for existing Partners um and it will review again a lot of our technology platforms our loan process product overviews again just in case you need it um then we do usually a product Deep dive so next month we're going to do a deep dive into FHA Loans we haven't done them in a while uh but just to remind people that yes we do non qm but we also do government conventional um with more to come and then we're going to look um typically at a Hot Topic and particularly in you know the the southern part of the United States and the Northeast uh property insurance rates have been going through the roof um so we're going to kind of help you guys look at you know how climate change is is impacting the broker or the mortgage industry particularly we're and we'll be joined by the head sorry the presidents of the Florida Association of mortgage professionals the president of n uh and we're lining up a couple other industry insiders so it should be a really good discussion um and hopefully we'll help you guys um better explain and understand and and help your borers understand if they're looking in high-risk areas you know why property insurances are are where they're at and hopefully also look at things coming down in the future that might hopefully lower those rates for people um okay we had two more questions come in really quick um okay one question from Alex if the broker wants to pay for the appraisal what's the proper way to do that in appraisal Center so I would say that question to me uh that's actually some trick and tip from me again from broker support whenever uh the broker would like to pay you just need to put your email uh to the borrowers email and that's all and uh technically the um link will go directly to the email that you put there also you have a comment section you can put a uh through the comment um an email that the link you would like to be sent to you can uh put that email there and uh you as a broker will receive that link to be able to pay right great um I don't know that either of you'll be able to answer this question we'll probably have to refer this either to underwriting or an account executive but we've got one of our brokers who does a lot of condotels in Florida isn't really able to work with us because we don't uh because the condotel doesn't have an oven um and we can get an exception if it's got an LTV of 65% um so she's waffling between us and another lender but wants to see if we're going to potentially change that um Julia what we can do is take take your scenario get you in touch with your account executive um and ra elevate it up to Senior Management uh to see if they can you know adjust it in the permanent underwriting guidelines again that's one of the advantages of us being able to do that so we'll um we'll take that and and then uh someone will follow up with you on that question so uh sorry we can't give you an immediate answer but it's a little bit beyond the scope of broker support so um okay so with that I think that is the end of all of our questions um again if you're not an existing partner go ahead and scan this QR code and start filling out your broker package and then you'll be able to take advantage of using aim and all the great tools and services that Irene and and N have talked about today um so and again uh you'll receive a record copy of the recording of this presentation as well as the full presentation um and then when we close out there'll be a brief five six question survey takes about two minutes to fill out uh so if you guys don't mind to tell us how we did if there's any areas where we can uh improve upon we will continue to do that so we can make our broker education experiences better for you guys every time we do them uh so that Carl hman saying goodbye and thanks ladies thank you everybody yeah we are saying goodbye and thank you to everyone too thank you thank you do not be shy to use our Tech tools thank you good FL there