Project pipeline management for customer support

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[Music] meet Bob he can put a smile on any customers face Bob is a support guy earlier he had to depend on just email to do his job his customers are everywhere now but he still gets them to love him waiting for him is the bane of customer service and Bob gets that so he's just a chat message away ready to jump in his needing he runs to problems before they come to him Twitter Facebook wherever his customers are Bob gets there and gets there fast [Music] in fact he is so fast that he figures out what's bothering his customer by the time his phone rings twice as secret the customer history pops up as soon as the customer calls so bob has the answers ready [Music] Kael holidays are a horrible cold Bob is always available he carries his Hellfest around with it and puts out tires effortlessly Bob makes all of this happen with freshdesk everything you need to deliver exceptional customer support here's the problem as your small business grows relying on your email inbox to manage support gets really tough it's impossible to work together with your team you lose track of emails and your customers issues start to slip through the cracks so you switch to a real helpdesk but most help desks are way too complicated they're packed with tons of features that you'll never use and their complexity means that you spend more time setting up and figuring out macros and triggers than you do working on your business and that's not okay we were tired of trying to keep up with Gmail and struggling with the complexity of our helpdesk that's why we built groov a simple help desk that lets you and your team deliver awesome personal support to every customer group is as simple as email while making it easy to work together with your growing team assign support messages to coworkers add private notes see who's replying to what automate your workflow with easy to set up rules and labels capture emails phone calls tweets and Facebook posts all in one place and track everything groov is easy for you and easy for your customers they'll never have to log in or become a ticket number to get help the price is simple just 15 dollars per agent per month with no limit to how many customers you serve plus you can choose from more than a dozen free add-ons and third-party integrations to expand your helpdesk see for yourself why more than 2000 companies use groov to create loyal customers click the button below this video to sign up for your free 30 day trial today customer relationships are complicated it's not just i buy you sell the end they're much more than that made up of fragmented pieces of what you know about your customers disconnected back-end systems that don't even talk to each other and we're all constantly adapting to new channels it's kind of all over the place and that's cool because what seems like chaos is actually everything you want it's like an all-you-can-eat buffet of possibilities potential opportunities insights indicators of what should come next for your business to take advantage of it all you need is a little imagination and daring gaming right well sort of you also need technology that lets you put your data to use and actually build things that work for your business and your customers that's why Zendesk created sunshine a new kind of customer relationship platform that adapts to your needs and your imagination it's native to AWS it's based on open source standards and since proprietary languages and middleware just lock you in we didn't use them Sunshine is kind of an unplowed form that lets you reach your data connect it and use it to build the next generation of customer experience [Music] your customers use phone email live chat and even social to get in touch with you check some of them even use multiple forms of contact crazy not anymore live agent sorts all of your communication neatly in one inbox by priority even on the go [Music] do you support multiple companies or products connect all of them in one single live agent account to post your live agent account in our rock-solid cloud for a small monthly fee of let's say two frappuccinos at your favorite coffee shop and what's more we don't limit you on the number of tickets call recordings or a number of email addresses you use because we know that great customer service is the perfect growth igniter bad experience travels at the speed of light don't let it take away your customers Surprise them with a level of support that will make them come back to you over and over again because great customer service starts with better help desk software it starts with live agent Salesforce essentials help small businesses find more leads win more deals and keep customers happy now you can get up and running fast with guided setup and live in product help you're able to log sales activities like emails and calendar entries automatically with Einstein activity capture so all your customer and sales data is in one easy to find place then keep track of every transaction and create a winning game plan for every step of each deal with opportunity management while streamlining follow-ups and keeping everything up to date right from your email with Salesforce inbox when your customers have questions or need help you can support them on any channel or easily build a branded self-service site from ready to use templates with Help Center so your customers can find answers on their own you can put all service and sales data on a single screen and respond to requests right inside the app with the lightning service console and consolidate multi-step tasks into one click with macros as your business grows you can easily add functionality with ready to use apps on the app exchange and everything is mobile ready so you can run your business and get a real-time picture of where you stand from anywhere start your free trial today and see how to find more leads win more deals and keep customers happy with Salesforce essentials blaze your trail with Salesforce [Music]