Empower Your Customer Support Team with Prospect Management Software for Customer Support

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(gentle music) - [Narrator] Your business has multiple touch points with customers, a website, phone number, email, social media, and more, making it easy for customers to contact you with questions and concerns. What's not easy is organizing and managing these conversations across each of these channels. The Zendesk Suite allows you to deliver seamless support anytime, anywhere, leading to higher customer satisfaction rates and a truly great customer experience. When you use Zendesk for customer support, your customers can connect with you on virtually any channel. This includes traditional channels like chat, email, and phone, and even channels you may not have considered, like text messages, questions on the community forums, and even comments on your Facebook page. Comments from these channels can be turned into tickets automatically and centralized within Zendesk. Even if a customer reaches out through more than one channel, your agent will see it all as one seamless conversation, giving them all the information and context they need to respond to customers quickly and efficiently. Self service options are available to help customers get help with common questions. You can write knowledge articles, create help centers to host them, and lean on AI-powered chat bots to share them, helping you provide a great customer experience, even when an agent isn't available. You can also create community forums so customers can help each other. With Zendesk, customers are never left in the dark searching for answers. Instead, they get what they want when they need it.