Empower Your Technical Support Team with airSlate SignNow's Sales Advisory Process for Technical Support

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Can you talk shop? Our next guest can. She sells specialized products, services and equipment to professionals in the science and medical field. Let's meet a technical sales specialist. Hi Georgina, thank you so much for inviting me into your home office. Welcome. Let me show you around. My name is Georgina Lopez Padilla, I'm a technical sales consultant and I'm in new Westminster, B.C. I'm a sales representative for a biotech company and some of the sales involve also a consultative portion of it. So basically this consultative portion, it's me helping out scientists figure out what would be the best solution within our portfolio of tools so that we can help them with their experiments. I will ask questions about the problems that they're having in their experiments. And then based on what they tell me and the applications that they want to do, I will recommend potential products that we have within the portfolio of the company that can help them solve their issue, so that they can go ahead and do their experiment so that they can continue their research. So Georgina, can you tell me a little bit about how your job allows you to work from home. Yeah, so one of the things is that we actually don't have any offices here in B.C. So our headquarters are either in Germany and we have a North American headquarters. So from the beginning I kinda have to set up like my home office. A lot of my trainings, I had to provide it to my customers virtually. So as something very useful was getting myself one of those tripods with the circular light so that I could kinda play with the light and be able to have my phone and stream those trainings that I do. As you're developing yourself, you're making all of these efforts in developing a product. So then you realize that this product needs to be sold and it really helps to have that technical knowledge, because it gives you an edge in understanding that product and the problems that your potential customer could have. And it helps sort of like bridge that gap where you can bring their needs and your solution together. So Georgina, I understand that this is one of the products you sell, can you tell me a little bit about it? Yeah, so this instrument will help them break up that tissue into single cells. The way it works is very simple. It's almost like a little blender. So you will basically take the spleen, for example of a mouse, put it into here. At the bottom we have sort of like that grinding mechanism that will help you break up the tissue. You cap it with maybe a little bit of solution to help generate that single cell suspension. You put it upside down onto the instrument, almost like a little NutriBullet and the instrument will generate that single cell suspension so that people can use those individual cells for the research. Very cool. Some of the technical skill set you need, it's having some knowledge about the science behind the tools and products that we sell, so that you can successfully help somebody that may be having some issues with their experiment. So that when they come to you and they explain the issues that they're having so that you can help them. Because of the training and sales and the science, it's applicable to so many fields. In this case, I'm selling products that are for research, but it could potentially be applied to selling other types of products because even though you have that training in science, you also get trained in sales. So you get a lot of skills that can be transferable into potentially other fields, and you'll learn how to sell pretty much anything that they bring you. The most rewarding thing about my job is when I can actually help a researcher solve a problem that they're having whenever they're processing their samples. They'll reach out to me. They'll tell me that they have an issue and they've tried so many things. And then when I can come in help them solve that problem, it's very rewarding because of course now they can actually do their experiments and work on actual research. Thank you so much Georgina for taking the time and telling us a little bit about what you do. Thank you, it was my pleasure. Once again, I'm Mariam for Career Trek, reminding you that this career could be yours.