Sales automation process flow for Insurance Industry

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[Music] I see process automation as a catalyst for change now it requires codification of business rule which you have to kind of Define every step single detail step-by-step instruction for what you want a robot to do and when you want to automate a process use then start asking questions around your existing business rules and controls and often when you start asking those questions you'll find that you know some of your existing business rule may not be relevant anymore and and as a result you you end up re-engineering your process because you want to make sure that your operation issues are being dealt with by the right people and any repetitive manner tasks those processes could be delegated to your digital Workforce uipath comes with a suite of components that enables you to build automation easily examples of components like Excel and web browsers they're all integrated if you combine uipath with your business knowledge your change management knowledge your technical ability your creativity you know you can build something that is entirely unique in your own organization to solve your business problems [Music] there are a number of critical success factors I mean rpas have been reliant on it you know to to ensure that we have the right infrastructure to support our run our change activities and we have to work with our infrastructure team who look after the help of your servers of configuration Engineers it desktop experts they know the source Target applications inside out you know then understand you know if there are changes in those Target applications you need to be aware of those changes because otherwise it's going to disrupt your digital Workforce opacity operation nurse process Excellence Improvement teams those are the process experts you don't want to be building a robot to automate a process which is not going to be there in the next six months or a year and also the other thing to think about is the engagement with the CTO team with it who understand the yt's strategy roadmap [Music] what has really come out that's really stand now is the customer experience last year we did a voice of customers away and received very good customer feedback and basically they come back to say to us you know we want more automations and some of our customers commented that you know they've now got time to do things which they never had before some of them mentioned that you know they can leave the robot to do the work overnight and then they come back next day in the morning they'll just look at the reports to see whether there's any exceptions and then their focus on handling those exceptions I had to talk about you know our Solutions are really robust reliable and and ranked highly in our I.T landscape I think customer experience is a really key and a measure in terms of you know how we see whether we've we on track whether we're doing delivering the right Services URI solutions to our clients [Music] but what I think is in the new in near future employee satisfactions and retentions is going to stand out to be a real differentiator especially in the insurance Industries because as you know Talent is a big challenge in our industry if you want your company if you want to make your company the place to work to attract talent to pretend people you need to create an environment that allows them to flourish Rob them to focus on higher value activities environment that help them to to develop their careers and their potentials and I definitely think that automation can help us to achieve that [Music] with the growing digital Workforce you know companies are likely to start assessing and classifying you know jobs and processes to try to determine the level the appropriate level of humans and automation activities for each roles and process and if you want to make your company and the place you work and to attract Thailand and to retain Talent it's important to to identify skills that's likely to be needed in the future and start up Skilling your team start working your team help your team your people build a career path for them create new roles you know that that can further develop their potentials and prepare your people for the future roles