Streamline Your Processes with Sales Automation Software for Insurance Industry

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hey there this is vlad from the insurance sales lab in this video we're going to go over five automations that agencies zoom subscribers should use if you're an insurance agent who is looking to grow their business uh you're going to absolutely love this video because i've invited mariah gates who's a farmer's insurance agent out of idaho who has built automations for her agency but also has done that for countless of other agents across the country so this is not someone who has heard about good ideas and is going to be sharing these today this is someone who has been doing that for her agency and has also done that for countless of others so mariah thank you so much for being willing to do this today yeah thank you for having me i'm excited to to go over some of the highlights of agency zoom yeah uh i i know that by the time that we're done with this a lot of the agency owners who are going to be watching this video will say man i wish i would have known about these sooner so let's go ahead and jump right into it before you go into each one of those strategies and automations i did want to ask how did you uh first come across automation and agency zoom you've been an agent for about seven years but you just started using this a few years ago walk us through what happened there and then we'll jump into the actual strategies yeah definitely so as a farmer's agent um we didn't really have a good sales program within our own systems and i've always been a very system driven agent i always had my own you know excel sheets and different outside systems i would use and i had to use a lot of different systems to be able to run my agency um through a marketing program that i was part of i actually was recommended to look at agency zoom took a look and just fell in love with the entire idea two years ago it didn't look anything like it looks today so it's so much better today but even back then um it was just a really attractive product for so many reasons but really we just lose so many opportunities in the insurance world because we aren't very well organized when it comes to our leads a lot of agents including myself you know we were doing a lot of marketing or spending a lot of money on leads but really not maximizing them so when i saw this tool i saw a huge opportunity to be able to have to do a lot less marketing spend a lot less money and still get the same results so i was i was really excited about the fact it was a system and definitely spent the first year just bugging agencies zoom like crazy and asking lots of questions and that's kind of how i became kind of an expert in it yeah i was hosting a workshop for a group of agents not long ago and i asked them how they managed their leads so when a lead comes in from ever quote quote wizard smart financial any one of the lead vendors how they work that that work the leads and what shocked me was they would say well when a lead comes in we just kind of forward the leads to different producers in in a rotation and which is mind-boggling that agents still refuse to use lead management systems like agency zoom but once you do have a lead management system like agency zoom there's so many different things that you could do with it what we'd like to do in this video is just boil it down to five main strategies that agents can go ahead and implement today and if anybody wants to learn more about how to take these strategies and implement them with their agency learn more strategies from you they can reach out to you directly so let's go ahead and dive into the first strategy that you want to demonstrate to the agents and we'll just go through them one by one is that fair sounds good cool so um so the first section would be uh lead management automation of course you know we if we're not writing policies then our businesses are shrinking so we have to we have to be writing new policies that's most of our days of course we also service our our book but this is for leads so the strategy here would be to have different pipelines as well as different automations that specifically speak to the reason why that lead reached out to you so for example if you get a lead from a mortgage lender that you work with or a realtor that's a very different um set of templates for texting and emailing than if you were working an internet lead or a live transfer lead or anything else that you might have received into your agency so really dialing in where your business is coming from and having automation to specifically speak to those leads we i do different pipelines for personal lines and commercial because of course those sales processes are very different so in a personal line sales process it's pretty quick whereas with commercial we have multiple stages we have to deal with underwriters so we actually can not only automate reaching out to the prospect but also automate and have a set sales process for our staff and the new employees that we hire so it makes training them much easier for example if you have a commercial producer come in you can clearly tell them that you are going to follow these steps so they're going to have new leads contacted applications underwriting so on and so forth so they are going to move them through that sales process huge advantage when um trying to maximize the time that your producers are spending in their agencies okay i'd like to know for me if i'm buying internet leads what's the automation that you have built out for agents who are buying new internet leads yeah so for internet leads when the lead comes in so a really big benefit of agency zoom is integrations as well so you can have your leads directly integrated into agency zoom so when they're assigned to you they'll show up as a new lead in your system and immediately that lead will receive an email and a text message to connect with that person obviously with internet leads we all know that time to connect and first to quote is extremely important so this way that individual prospect has a text and an email from you usually before your producers ever had a chance to pick up the phone and that way when you are calling it's a familiar number they know who you are and you have a better chance of them answering the call with a text message that goes out what's the general idea of the message is to get someone on the phone or what does the message say yeah so the text message that we've been using we've used a couple different variants obviously because um automation is kind of a living breathing thing you want to try new stuff and see what works the best the one that we've had the best success with is a text message that goes out with the lead's name in it says thank you for requesting a quote how much are you currently being charged for your insurance so that one um we used to say how much are you paying for your insurance but of course after going through the insurance sales lab we started asking people what they were being charged for their insurance and that has definitely worked the best they'll reply back with the amount and then we can get them on the phone awesome very good and once and you put in that it's coming from farmer's insurance in the text message or you keep it there it has the name of the producer as well as the name of the office um plugged into that okay okay awesome so new lead comes in it hits the new pipeline i call the lead they don't answer do they sit in the new or do they go to contact it how do you work that yeah good question so new is that stage is completely designed for trying to connect with that lead so it's going to continue to send out automations as long as they send into the new stage and you or your producer is also going to receive notifications in your tasks to continue to call so we call every lead twice we call right back if they don't answer and then we send them a text that we left them a message asking when we should call back so it really we reach out several times because we really want to be the first person to connect with them to increase that likelihood of quote and close um but if they do not respond and we've called multiple times throughout the day then on the next day they would receive another set of automation so it continues to run it actually runs for 14 business days you would be surprised that we actually get quite a few responses in day 10 day 12. 12 because sometimes they're being bombarded so you have to continue to follow up consistently to get that opportunity after after you speak with them so if they reply to a text or an email or you talk to them on the phone that's when they go into contacted contacted is just kind of the placeholder where you might be finishing up the quote or gathering some missing information it's the placeholder between the first conversation and when the quote is delivered so sometimes we skip it all together if we quote him on the phone at that moment okay first conversation on the time that a quote has been delivered so if i call you and you tell me hey give me a call back after five o'clock today i can't go through the full quote today or right now they get moved into contact right or not yes okay yeah are they being contacted because you've had some kind of communication with them okay and then once we get on the phone and i go through your home and auto policy and i give you the price then they go to quoted correct okay and they live there until we close them or we do what um so in the quoted section the day after they've been moved to quoted they'll start receiving automation text and emails and you'll get call reminders as well to follow up to get a decision on that quote of course we're trying to get them to say yes to purchase the policy so that process we run also for two weeks and um after the two weeks or after we've received this decision from them it's either going to go to sold so we're going to move it over to the sold stage or we're going to actually recycle this lead so the smart cycle is another really large advantage of agency zoom because every person that we every lead that comes in whether we quote them or not we actually recycle them every six months in my agency we do it four times so we reach out and try to sell to that person four additional times i know some agents who have cloned out those recycles and they'll do it every six months for 10 different cycles so it really allows you to stay in contact and maximize the sale opportunity um even if today was a no doesn't mean that tomorrow will be a no and the typical scheduled date for a smart cycle would be right before their policy renews or when an accident falls off ticket falls off how do you decide when you follow up with them yeah great question and so that is definitely depending on the lead right so if we um aren't able to get them on the phone to give a decision and they respond through a text or something like that um we may or may not have a a cancellation date and x date if we don't have an x date then they'll recycle them out either 6 or 12 months kind of depending on the policy it's a home insurance policy they might do 12 months if it's a auto insurance policy they might do six if we know when an accident falls off or a ticket falls off then we definitely want to smart cycle right after or right before that date when that happens so if you put an accident falls off you have full control of when you are going to try to sell to this person again so you can pick a year out you can pick right before their ex date or right before or after a ticket falls off so you have the choice and then all you have to do is select the pipeline that it will go into which is your quotes not closed and they'll receive a whole new set of automation when they go through that pipeline and the messages that they receive from the day that you smart cycle them and the day that they reappear in your pipeline they are messages that you have pre-built text messages and emails to stay engaged with the prospects so if they choose to reach out to you beforehand they're able to do so is that right correct so um drip campaigns are tricky because with every single email marketing campaign out there we're all fighting against all of the spam filters so the spam filters if you are emailing people too often and people report you as spam then your emails won't land in their inbox so it's a delicate balance of staying in touch but also not sending too many messages um so we do have a drip campaign that goes out while they're in the smart cycle that will keep them in touch and we use it as kind of an education base so things like what to expect when you have a claim and there's some standard information in there if you have questions please respond to us there's some steps in there about some vital coverages that everyone should have in their policies to kind of bring awareness to them and ask them to respond if they have questions so we do have that i will say some agents i work with choose to have a drip campaign others do not and they don't reach back out until the lead is recycled okay and then when the lead goes into the quote not closed what part of the deal stage do you put him into or what where in the pipeline do they go yeah so there's a separate pipeline for that so this pipeline is for brand new leads and then under quotes not closed that is a separate pipeline so each of these stages here is an additional attempt to reach out so each stage represents a new six month period that we're reaching out to them and trying to connect so it goes through this pipeline and that is so that all leads no matter where they came from no matter what their source is they can all receive an automation that speaks to the fact that we quoted them in the past our rates are now more competitive and we want to try again okay as a producer whose main role is to sell how do i know what leads to work first second and third when i show up with the office every morning yeah so the producer works through the task list so you'll have a list of tasks that are assigned based on the automations that have come in so i would say this is where they are going to spend some of their time going through this list but also as far as priority that is why we have the pipelines listed one two and three because obviously brand new leads are going to be a much higher conversion rate versus someone that we've maybe reached out to you know for two years that we never ever quoted so those will still recycle through but we don't want our producers spending a lot of time there now what you'll see on the pipeline is these tags so the tags um bring attention to the leads so like this one says lender referral for us in our office that's a top priority if you have a lender referral that's new you're dropping everything and calling that person first because those referral partnerships are very important um cross sells of course that's our existing clients and we all know that it costs a lot more money to acquire a new customer than it does to keep our existing ones so we also prioritize our existing customers so those tags that we add for all different kinds of reasons will help us prioritize our day as well when looking through the pipeline view okay awesome anything else in the pipeline that you want to go over because i have a few follow-up questions on servicing so once you do get a client and you're ready to onboard them then once you have on board them with servicing i'd like to ask a few questions on that but on the new lead side of the when you're working new leads anything else the agents should know about so i would say i mean there's so much it's such a big program but one of my uh one of the things i always really encourage every agent to take advantage of is the opportunities and quote section so this is really important opportunities is where you can document the insurance that they currently have so their current carrier the product and the premium if you are able to gather that and then the quote section is your product carrier and premium that you provided and we attached the pdf version of the quote the benefit to this is that if we do not close this client and we call him in six months we can pull up in one place exactly what they had last time what we quoted last time and the all the details of the quote so we can call the customer and say you know hi mr smith we give you a quote six months ago do you still have your f-150 and your mazda cx-9 great um you know is you and mrs smith still the only drivers in the household perfect so it looks like last time you were paying 150 a month with state farm we're now down to a hundred and twenty dollars a month let's get that policy started piece or mastercard right so that way it's very easy it doesn't take a lot of time to go back and work your re-quotes um and again you have a really good opportunity to capture that business second time or a third time or a fourth time depending on how long into the system they are yeah and i know we're blurring out some of the information for uh to protect the the data here of your clients and prospects but what i love about just a look at this at a glance i can see how much opportunity i have in terms of premium on the new leads that just came in also from the contacted how many people we've quoted it's just so easy to see at a quick glance at the very top what kind of premium we're working with that month so i love that another way to prioritize so for example once you've quoted them and you put in that premium when you go through your quotes not closed um a list and you can clearly see premium right where this this particular lead had 3 800 with the premium quoted last time and this one only had 960. probably going to prioritize the higher premium client and get a call out to them as soon as possible so it's another metric you can use for prioritization yeah awesome okay so let's say you close a deal where do we go from there yeah so um onboarding would be next this is really the only like the best way to show onboarding so now we're kind of over here in this lifecycle automation piece this is where all the automation is built and you can customize it and everything so there's prospecting on automation which we already talked about a little bit and then onboarding so that happens as soon as they become a client and the onboarding um runs for their first year as a client after they've been a client for 12 months they actually roll into a retain campaign um so it's a little bit different but onboarding for us is a great opportunity to help our customers understand how to best interact with our agencies when i was an agent um prior to this particular office i'm in now in idaho um i only ever had one staff member and customers would ask for me like crazy and that's very disruptive it can make it very hard for us as agency owners to focus on what we need to do to drive our businesses forward instead of responding to customer requests and i hear this in offices that i talk to all the time so we use this as a way for them to know this is who you're going to speak with going forward in a very warm way one of the benefits of using agency zoom over a lot of the competitor crms is that you can embed images gifs and videos right into your automation in your emails so this actually warm introduces my office manager and lets our customers know that she is their first point of contact when they need help with their policy so it takes it off of my producer they know not to reach out to the producer and they're not reaching out to me this is really helpful we also do a lot of other things within our onboarding including cross-sell so we cross-sell um on additional like life insurance for example additional endorsements that can be added to home policies um we offer uh umbrella policies we ask for referrals all of that is done in here and there's lots of agents out there that do other things as well for example agents in california they're recommending earthquake insurance to every person that they sell a home policy to some areas of the country they're recommending flood insurance so you can customize this to really fit your area and some of the additional information you want your customers to be aware of but you don't always have the time to get to all of those pieces with every customer yeah so someone who might be seeing this for the first time it seems like a lot of information to digest because there's so much new things on the screen but what would you say an agent who's maybe just starting to use agency zoom or considering using the platform um as far as advice of what to incorporate first when you first start using the platform and then what layers to add on over time yeah so i think it depends on your greatest need so if you are having a difficult time writing new business and that is your biggest need then i would really focus on your prospecting automations and getting that pipeline uh working very well if you are in an agency where you are writing a lot of business but your retention is very poor that i would focus on your onboarding piece and your retained automations to stay in contact with your customers um there's also agencies where a lot of their day is pulled away because they're servicing clients and they're reactively servicing clients not being proactive the next section we're going to cover is the service center and that can be very helpful as well now at the same time agency zoom does have three different tiers of their system and they are priced for different uh they're three different price tiers i guess i should say so the service center that we're going to cover next is only available in the pro version um but as far as prospecting and onboarding automation that is available in any of their accounts okay so as part of a new client onboarding process is that where you get the google review or is that part of the service yeah that's where we get the google review so you'll see in here that i actually do a google review drawing so mine says there's a 50 gift card um drawing that they can get but all of there is a general template that comes with agency zoom but basically you want to send out this email or you can send it a text only the emails will filter the reviews though so for my agency we allow any five or four star review to post to our page um but this rate my agency will actually show five stars on the email itself and the customer will click the number of stars if they click four or five it will then direct them to the google page for them to post their review so that's how the filters work um but you can send this review request out as many times as you want we send it out twice once it's sent out one time agency zoom will send it out every six months until they give you a review that's super cool i know just recently looking at your google page for your farmer's agency you were over 50 over 100 reviews right 100. this is the review section in agency zoom um we're at 101 right now and um yeah i mean i think we had like 15 when i got agency zoom two years ago um so it is so helpful and we get a lot of call-in from colin from google and as a captive agent you know we we really want um customers that are looking for great customer service because that's our advantage because we know our carrier so well and and can provide that really great service so people that are searching on google are looking for really good customer service they they call you because of your reviews and in my town i i've had this agency for not even three years yet um just almost three years and in my city i have the third highest google reviews of any insurance agent in my city the other two have been agents for over 20 years and we're gonna catch them this year so if you're not doing this which most agents i talk to are not doing this it is a huge miss because you want people calling in and these are motivated buyers to buy based on your reputation what do you need to have as far as reviews to be number one yeah so um for my area we have to get up to 200 reviews to be able to be number one in our area so uh what we're doing is of course asking our new customers and we uploaded a list of our existing clients as well so they've been receiving requests for reviews but every day my office manager is talking to you know a member or customers of ours all the time and every time she talks to one of those customers she's asking them if they're satisfied with the service that she's provided and when they say yes she's asking them for a google review we actually were able to create our own service pipeline in the service center um to actually automate follow up we call them asks and there's a few different things that we have but one of them is google reviews so every time she asks someone for a google review she'll send them a text with our link and then we and we actually add them as a service request inside of our agency zoom and that particular client will receive automated follow-ups and reminders to complete that google review so we continue to ask even though my staff does not have to do any of that follow-up we've automated all of it that's so great because a lot of agents who ask for a google review their clients say yes i'll do that then the client doesn't know where to go to find the right place to leave a review whereas what you're doing is you're sending a direct link where the prospect could just click and leave a review that removes all the friction from the process that's great yeah and that's actually why we came out with the drawing because our follow-ups then are very um are a very nice warm drawing that we want to remind them we don't want them to miss the opportunity to be involved in the drawing that we do monthly and we send them the link and remind them to do the review so that's that was part of the reason we created that cool all right just so everybody's clear these automations you don't need to have all of them but if you do want all the ones that mariah has you can reach out to her and she can tell you more about how that can be built out in your agency because every agency runs a little differently and uh that's something you've been doing before agents for uh quite some time right mariah you've been able to i've been setting up agents um for a year agency zoom asked me a couple of times and i turned them down a few times at first um and then kind of got started um really slowly and then it kind of took off after that so i've helped 127 agents so far captive independent all over the country um in the last year setting up their agency zoom i tell every single agent you guys don't need me you really don't agency zoom is an amazing platform um but the people that hire me to help them it's just because it's time consuming so if you want to be able to spend time working in your agency and selling policies and helping your team in marketing and not building automation i can do that for you so we get the systems built out in a week um took me several months as a new agent playing around and learning it so i really shorten the learning curve and then have a support group as well to help people learn this very robust tool awesome cool well thank you for sharing that okay in regards to service automations i want to know if i have an agency 500 000 10 000 policies how do i go about using agency zoom uh and being very effective with it uh is there a simple way where i can upload a list of clients and start using this how would you recommend going about that yeah so um if you are an independent agent and there is integrations with ams systems so agency zoom is now owned by vertifor they have qq catalyst as their ams that is the strongest integration um but you also can integrate with easylinks now search you know all the ones listed here so that if you are an independent agent is the easiest way to get your book a business in here they also now do have the pl raider integration as well if you are a captive agent you need to get your customers into an excel sheet and then you can upload them so in the customer tab there's an upload option right here under actions you gotta import them but the fastest way is to put the data into an excel sheet first and then upload if you're gonna do them individually this is time consuming the largest agent that i've worked with that was making the change has uh 10 000 policies and they're putting people in as they go with servicing and through renewal reminders as well um so if you're captive it's a little harder unless your particular captive company allows any kind of export of data my captive company does not yeah all right um okay anything else on the servicing side of things that you want to point out that would be helpful for agents to know yeah so service pipelines um are so helpful so we all know that you know our customers um are supposed to you know our customers are supposed to take care of their their documents and their payments but we all know that doesn't always happen so we are always um left with this decision do we want to just let those customers go that need a lot more servicing or do we want to spend the time on servicing those customers is that 80 20 rule that 20 of your customers take up 80 of your time so we want to provide a high level touch service but at the same time we want to focus on other more important things in our agency so with automating our service follow-ups it allows the best of both worlds so when we have a client who didn't pay their bill on time all we have to do is open a service request and i'll use myself as the example here we'll type in the customer's name it'll find the customer and the related policy fill this out maybe takes 10 seconds click save and now that customer is going to receive text and email reminders that their bill is late and we want to prevent cancellation there's this is just one example document follow-up inspection follow-up claims follow-ups reinstatements all of that can be automated through service center so and you get reports for all this information but that way your team can focus on more important uh priorities in the agency but your customers still get that great customer service from you just that alone could be such a time saver i'm thinking the number of times that service team members have to remind themselves their calendar or whatever method they use to remind themselves to send out manual emails now they don't have to do any of that the system does it you just build it out once and depending on what it is that they need to do whether it's submit a document or pay their bill they'll be reminded by the system not the csr yeah it's and it's great because it comes from your phone numbers like for a captive agent like us our company we'll send the carrier we'll send out information of course but it's obviously not from our agency it's from farmers or from travelers or safeco but these will come from the same phone numbers that your customers will call and interact with your staff on so they're they're really great they work really well um and the sky is kind of the limit like i have that agent i mentioned that has a very large agency he said that agencies in automation saves him a 40-hour employee so that's how much automation he has and uh and you can continue to tick away at it i mean even agents that are selling health insurance and medicare supplements you can automate those processes through this all right cool so we covered the sales side we covered some automations and things that we can do on the onboarding we cover the service side what else should agents know about when it comes to using a platform like agency zoo so um reports are a really big piece of the information that's very helpful to an agent so if you are an agent like i was in the beginning you probably could potentially maybe not know where your business comes from or you don't know where your good business comes from where your roi is in your marketing all of that those are numbers that we all need to have but they can be extremely time consuming to track or to put together in general an agency zoom as as long as you set it up properly and you're tracking your lead sources where your business comes from and your marketing um as your staff does their normal daily sales all of those reports are compiled for you um like you don't have to do anything so you can just go into them so right here you're looking at conversion by lead source um you can see the number of leads that have run through my system and from brand new lead opportunity to sold so not even quoted just sold just new lead to sold we have a 31.3 conversion rate so if we get the lead we have a 31 chance we're gonna sell that lead a policy um and then i can also go in and look at from quoted to sold or any other mixes of information i want but this helps me to decide what marketing worked what didn't work and it doesn't take me any time i don't have to fill out excel sheets i don't have to do complicated math it's very easy so lots of reports we can even see our new business um sales by zip code so we can know where are we actually writing policies what zip codes and we can target those zip codes for marketing so so many reports also reports to keep track of your sales team and their activity all of our calls are logged through agency zoom so every single call that's placed shows up in the history activity for that lead but i also have a report so i can see how many dials my producers made how long they were on the phone how many texts they sent how many emails they sent and i can look at all of this anywhere that i am um whether i'm in the office or anywhere i have a computer um the other great benefit of agency zoom is they're the only crm with an app so while i'm on the go or on vacation my app will actually send me a push notification that we've sold a policy and i can access all of my leads and customers as well so the ability to manage your agency with the data that's in agency zoom is huge yeah i remember the first time i got on the phone with you and i asked you where your business is coming from you said well um i have these six different categories and from events we close this percentage from facebook we close this percentage win backs we close this percentage cross sell this percentage you knew to the uh the exact numbers of close rate for each one of the different lead sources which is not common very few agents to know what their general close rate is you knew for each category what the close rate is because you're using this tool in that way that's really cool yeah definitely uh changes the way that you look at your agency because i there was marketing that i thought was really beneficial but it wasn't it was kind of a hard to swallow that but but glad that i have the data now and i know better yeah cool all right uh what else should agents know when it comes to utilizing agency zoom as far as automation i think we covered the big points but to uh close out here is there anything else that you feel like is a must use strategy uh for agents who are already using agency zoom or considering getting set up with agency zoom so i would so strategies we went over some strategies there is so much um that we can talk about around you know crosstalk winning cancellations back um obviously every single person that you touch in your in your business can be an opportunity even referral partners we have relationship pipelines and i use that to keep organized on who my referral partners are um when i last spoke with them scheduling myself reminders to stay in contact with them you know gosh i haven't had lunch with this person in a while reminders in there to do that there's a lot but some things you need to know if you're considering agency zoom is that agency zoom crm has a lot of integrations and you have to integrate your own email provider and phone provider so it doesn't come with the texting or the calls built in these are the different providers you can integrate with if you don't want to use a full-blown phone service you can use twilio just for text and call very cheap and easy to use but that sometimes trips up agents um because every crm is a little different there are some out there that they own the phone numbers that the messages come from and how you communicate with the leads and the customers with agency zoom you own your phone system and you simply need to integrate it um so that's something to really keep in mind and then if you are a captive agent watching this you're probably gonna have zero integration so just be aware if you are a farmer's agent watching this um we did get uh agency zoom to build us an insure bot so we actually do have a link so when you put the information into agency zoom the prospect's information you can click one button and it loads your quote screen so it eliminates double entry but if you're independent you're going to get the elimination of double entry if you have pl reader yeah that that's a huge time saver just using the insure bot click on that and all the information goes that was provided as part of the lead goes right into the quoting system hugely beneficial especially when getting buy-in for your team to use it because anytime you ask them to do extra work can be a little bit of a struggle yeah mario thank you so much for being willing to do this i know you have so much more to share when it comes to this if agents want help with getting these automations implemented in their agency how do you want them to reach out to you yeah so i have a website um i'll pull it up here it's kind of long but it's a z implementation consultant.com so this is my website there is a full demo of agency zoom on here and then on the services page are the services i provide and there's different tiers um i the elite package is going to be full-blown everything built as well as weekly calls wednesdays and fridays with me live for help and access to my my private facebook group and then because of demand um i have also started offering a la carte so for agents that are maybe smaller agencies or new that just want help with a couple of automation workflows i will now offer that as well um so much you know much cheaper easier and we can get you started a little bit faster but that's how you would reach out if you have questions about my service since we didn't talk about that much on the contact us page i do host a call twice a week for any agent that has a question on agency zoom or how i can help them with it so you can jump on the call i always want to make sure everyone that hires me is 100 informed and and um completely uh 100 informed as well as confident in their decision to work with me so that's why i do those q and a questions awesome i love that there is ongoing support besides just the initial setup because that's ultimately what agents need uh it's not just it to be set up but then you know how it's set up and how they can continue to use it well i appreciate it hopefully we can do this again soon i'll post this in our facebook group see what additional questions people have uh and maybe we can do this again here in the near future and i'll ask you some of the questions that agents will ask as part of us posting this video thank you again so much for that yeah of course thanks for having me appreciate it