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all good Supply Chains lead to a customer little does the customer know that when they buy a bottle of water at the store click to finalize a book sale at an online retailer or even order a pizza by phone that they have potentially activated a global supply chain the simple process of ordering and paying have activated dozens if not hundreds of business processes that must be carried out effectively to make sure that you get what you want when and where you want it and at a reasonable price that still allows the company to make a profit let's suppose you do purchase a book online which processes have you activated picking packing labeling and shipping in addition youve activated a series of processes required to restock that book ship the replacement book from the supplier stock the book in the warehouse pay the supplier for the book and probably dozens of other processes each of those processes takes time utilizes resources and may require an employee that will need to be hired trained and motivated to carry out the process to Perfection over and over again but effective business Process Management opens up the opportunity for enormous Savings of time and money just think about an overnight shipper that delivers millions of packages per day if they can save even one second of processing time on each package they can save millions of seconds and thousands of dollars supply chain managers are responsible for Designing managing and improving this incredible series of interconnected processes that tie together the supply chain from point of sale to suppliers worldwide we live in a world where top supply chain executives are responsible for thousands of employees in hundreds of locations a well-designed business process that can be easily understood managed and monitored can provide top Executives the ability to successfully manage from a great distance and highquality business processes enable growth the most successful entrepreneurs and corporations understand this McDonald's Starbucks and Southwest Airlines they're all huge and successful because of their effective efficient and adaptable business processes that allow customers worldwide to continually have highquality business experiences that are nearly identical no matter where the location with whichever corporate representative they encounter conversely customers are shocked when they have a poor business experience because they've come to expect Perfection through the entire process so when your favorite restaurant messes up your order you can bet at least one business process has been compromised business processes can sound cryptic and tedious but supply chain managers that understand the power of good process design and Improvement can find the fast path to success because they see every process as an opportunity to add value and minimize waste so next time you order a book from your favorite online retailer not only will you understand the Controlled Chaos you've initiated you will also know your book is being closely monitored by a world class supply chain manager that understands the value of business processes for