Sales contact management software for customer support

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client management is all in the effort of delighting clients long term increasing retention and earning Word of Mouth referrals client management software keeps track of individual relationships between a business and each of its customers sales marketing and support teams often refer to data in the client management system to establish and nurture customer relationships so that they become loyal clients in this video we'll take a look at the best client management software that will help you track and measure customer activities with your company anticipate the needs of the customer and offer personalized upsell and cross-sell opportunities later on in the customer life cycle let's get started 1. kartra kartra is an all-in-one business management platform that provides businesses with a CRM system marketing automation sales funnel Builder calendar booking tool checkout system and so much more Karcher CRM makes client management simple with a 360 degree view of your contacts the platforms lets you see the behavioral patterns of your early users how they land on your site at one point they exit which link they click and how they transition from the moment they sign up to the point of checkout which gives you valuable insights on how to create your campaigns kartra's automated lead scoring will automatically add Point scores to every interaction a lead or client has with your website emails membership site help desk videos and product checkouts this means you know exactly who to focus your energy on kartra help desk and with the kartra help desk system you can quickly connect with your customers on any channel without leaving the browser tab you're already on the cartridge help desk is integrated with all of karcher's other tools so every agent can see at a glance a customer's entire history with your brand the robust ticketing system allows you to have multiple agents departments and shifts all organized in one help desk portal you can assign tickets to appropriate team members so issues get resolved as fast as possible kartra empowers you to support your customers via a support ticket over the phone through Skype or even live chat on your website so customers can ask questions in real time leaving them more satisfied than ever with kartra you can stop juggling multiple tools and have the one system that can manage your clients as well as everything else in your business and if you want to try this all-in-one business platform below this video in the description is a link to the extended Karcher trial two monday.com monday.com goes beyond traditional CRM software the platform lets you track all customer or Prospect Communications streamline customer engagement and Foster customer loyalty monday.com is one of the most robust client management softwares that have several features that make it easy for sales teams to organize Prospect and customer interactions and manage these relationships for maximum results the user-friendly platform lets you handle all your work in one place you can start creating your CRM system from ready-made templates or easily tailor any recruitment pipeline workflow and process to drive real business impact its drag and drop functionality and visual boards make it easy to create workflows see where deals stand and get things done you can see all of the details you need to close deals on one board with robust automations you can focus on engaging and retaining customers instead of repetitive processes that slow you down you can use its automatic reminders to automatically assign leads to reps get notified when leads open emails move deals between stages and notify managers with mundane custom dashboards you can display all your important information in one place you can increase visibility into deal progress sales figures and team performance and run reports from a high level view of your sales funnel down to Tiny details you can use the chart widget to show the number of leads in each stage and the commission earned per sales rep 3. HubSpot HubSpot is a free CRM platform for scaling businesses from smbs to Enterprises it includes features such as Email tracking and notifications Prospect tracking meeting scheduling and even live chats so you stay connected with customers with HubSpot you'll see every detail about a lead in a single contact profile and view a chronological timeline of every touch point between a contact and your company such as email opens content downloads page visits social media interactions and more you can integrate your HubSpot CRM with Gmail G Suite Office 365 and Outlook so you'll spend less time logging notes and more time building relationships HubSpot lets you make sales calls send emails assign tasks leave detailed notes and more without ever leaving the platform with HubSpot you'll have enough access to unlimited users data and up to 1 million contacts with no time limit or expiration date whether you're a team of 1 or 100 and if you need more functionality you can unlock premium CRM features that are available in the paid editions of the HubSpot Flagship product sales hub 4. go high level designed for marketing agencies and Consultants go high level is a CRM and marketing automation platform that helps capture leads process payments create landing pages book appointments and manage email marketing campaigns the software provides various features such as reputation management custom forms pre-made templates gdpr compliance reporting and web hooks go high level leverages machine learning and artificial intelligence technology to automate lead nurturing processes and establish two-way communication with customers additionally high level lets sales professionals create client accounts and generate sales reports the platform integrates with various third-party applications such as stripe zapier Facebook Messenger Google ads QuickBooks Shopify zoom and more go high level also offers mobile applications for Android and iOS devices that lets agencies streamline customer communication through voicemails messages emails and forced calls in short with the go high level all-in-one marketing and sales platform you'll be able to keep your tools in one place and streamline your entire client management process 5. activecampaign activecampaign provides email automation CRM platforms to businesses that need to manage client relationships it's CRM includes features such as contact management sales automation win probability segmentation sales reporting and Lead scoring the best feature for this CRM is the lead scoring tool lead scoring is a way to keep track of how contacts interact with your brand get a prospect visit your pricing Page open an email submit a form schedule a meeting with lead scoring you can track the most engaged leads and see at a glance who you should follow up with additionally this tool adds lead scores to overall deals and individual contacts you can get notified when a prospect's lead score increases so you know who is most likely to close further when a contact hits a certain lead score you can send an automated email with information prospects need to close the deal or include an offer to move them along the buyer's Journey so these are the best client management tools available on the market we hope this list will help you choose the right software for your business