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Sales development process for Customer Service

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Sales development process for Customer Service

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[Music] now if you are watching this video most likely you are looking for a high-paying Elite sales job but the problem you might have is that maybe you don't have enough sales experience maybe you don't have any sales experience at all and some of you might already have some experience but don't know how to really tell your story so that you can get the best possible job so in this video we're going to be discussing some of the top sales interview questions that you're going to get during your sales interview I'm going to show you exactly what to say what to do and how to say it in order to land your sales dream job and by the way if you are looking to learn everything you need to know when it comes to sales how to get a sales job and master the skills of prospecting lead generation closing of the phone make sure to check out my masterclass sales legacy.com link is also in the description to learn more about my master class now the first question that we have for you here is that the potential employer might be asking tell me about your past sales experience now there are a number of different ways to answer this question and it's going to be dependent on whether you have sales experience where you have no sales appearance or maybe you're just a sales killer and you're looking for your next sales job so the first one is let's say you don't have any sales experience right so in this particular situation you don't want to just flat out say I don't have any sales experience you want to just kind of connect some things that you've done in the past that are related to communication and sales and then relate it to whatever it is that you're doing for example if you're just graduating from college you can say Hey you know I just graduated from college and some of the experience I had where it was very similar to sales was being a leader of a club internship where you had to deal with different customers it can also be the front reception at a hotel if you worked at a receptionist right you're still dealing with people in some capacity so it's all about connecting previous experiences that are related to communication and persuasion and tying it back into whatever it is that you're trying to do or whatever job you're trying to get now if you do have some sales experience what you want to do is you want to highlight your characteristics and personality right if I were to sell myself in a job interview and I would want to talk about my previous sales experience I would want to talk about how difficult certain aspects of the job were for example let's say when I was working at Oracle back in the day one the major challenges we had was prospecting into these large hospitals with like thousands of employees and it's very hard to reach the VP of marketing the VP of this the director of that and so you have to like navigate through this entire Maze of getting to the right decision makers in order to convince them to buy your products and services so if I was selling that experience I would say hey back in the day you know when I was doing the cold calling I had to cold call consistently I had to talk to these people I have to pitch them like this and so it kind of explained how difficult the sale actually was and how you overcame that right to be a good salesperson it's really your ability to problem solve your ability to communicate and be persuasive and to really just handle any situation that is thrown at you and even if you don't have sales experience I would also highlight experiences like that in the past that you've been through and connecting it to you know that job itself so next question that you might have is that how do you actually build rapport with a customer so the first thing you have to understand is well number one Rapport is determined by the first five seconds of when you meet somebody major factors of succeeding at building Rapport is going to be your physical appearance and your tonality when you go into interview you have to just kind of explain that and say Hey you know the first thing I would do is let them know I'm somebody that's credible and that I'm somebody that they actually like and want to work with so for me personally when I go into my sales meeting or when I cold call I usually like to do a kind of energetic positive but cool tonality the other Advanced technique that you can use when it comes to building report is mirroring right you would say like hey you know I learned this technique called mirroring and that is essentially when you mimic someone's body language their tonality and even the words that they say to make that person feel that you are just like them and when that person feels like you are just like them then they're gonna treat you like a friend right like an Insider you're one of them and so they're going to tell you more information that they usually wouldn't tell a salesperson and they can tell you a lot of things about themselves right so when you're building Rapport it's all about that instant connection it's called instant Rapport that's the terminology for it in in sales and once you build that connection it's just so much easier to sell so whether you're cold calling during your first meeting or you're getting a referral you want to always build that instant report and it starts with body language tonality and then the words in that order and then it's going to be easy for you to sell now when it comes to building this poor one thing people don't actually talk about is like what should you actually wear so I actually learned this technique way back in the day during my college days and it's called the one notch up rule so basically what you do is take a look at how the industry dresses normally and so when you know that everybody wears this the one notch rule is kind of like you just dress one notch higher than everybody else right for example if everyone's wearing a button up a shirt like this you could wear a button up with a sports Blazer on top right not too formal because it's a sports Blazer it's not like you're going to prom or anything but it's just that one level higher it just makes all the difference right okay so the next question that in a potential employer might ask is why did you choose a career in sales so here's my answer that I gave when I used to be doing a bunch of interviews trying to get different jobs and sales I was like if you really think about it every business in the entire world needs to generate sales in some form right some people are doing marketing advertising B2B sales but there's always some type of sales aspect to the game right because if you can't sell anything it doesn't matter how great your product and service is No One's Gonna buy it right if there's no one's gonna buy it there's no Revenue if there's no Revenue you cannot pay for staff and continue to grow the business so the reason why I personally got into sales because I realized this at a very young age and that was when I graduated from college and I was like okay I don't know exactly what I want to do yet but I know that I want to start my own business one day right if I learned how to sell technically I can literally be a part of any organization create value and one day in the future I could start my own business because I would know how to get a product and service whether I create it or partner with someone to create it and then I would be the person responsible for selling it right for me I personally think that sales is one of the most important and critical skills a human being can have because not only can you generate Revenue but also you can apply these skills in your everyday life when it comes to dating making friends convincing people to do something negotiating the rent on your apartment it's really all sales negotiations communication skills at the end of the day and so for me that's why I really put my best foot forward to learn these skills if you're a salesperson you can pretty much say the same thing and it's a very impressive answer because not many people think of it like that the next question that we have is what do you want to specifically work at our company now here's the thing guys when you're getting a sales job I understand that not every job you apply to is going to be the best job sometimes you want to work at Facebook and Google and they want to do an interview with you and you have to settle for whatever other startups or whatever you have right and I totally understand that even with that said you have to still be excited about the opportunity that you have at hand right if you're interviewing and you have to explain to them why you want to work at that specific company usually I would start with what the industry is right if you love the industry then that's part of the reason why you're going to join the company right just the industry itself you can also say like hey you know you guys are up and coming startup or company and I want to be part of that growth and I want to contribute and learn and grow with you guys that you can also talk about what you believe to be the company culture so you could say like hey you know talking to everyone on your team and I really feel like I would be a great fit you know you guys seem like you're really cool you guys are ambitious I feel like I can contribute a lot right so the key here is not taking it's not saying how much you can take from them because that just makes it sound like you're greedy what you want to do instead is reverse it and say I really believe this is an environment where where I can contribute a lot someone's a founder or they're the hiring manager they're going to actually want people that put in the extra effort because they want to be a part of something and that just makes an organization so much more greater so if you go from that angle instead of taking think about what you can give you're just much more likely to get the job those are going to be some of my best tips when it comes to getting your sales dream job if you want to learn more about how to get your sales dream job and learn how to sell make sure to check out my master class sales legacy.com you're going to learn everything you need to know about sales when you check out that page with that said that's everything for this video and I will see you guys in the next one

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