Sales order approval for manufacturing

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[Music] mark is an internal sales representative in his company customers are categorized based on ratings these customer ratings influence sales order processes like special prices sap s 4hana offers flexibility to adopt businesses to their needs in mark's case a new field customer rating is created and considered in the approval process mach creates a sales order for one of his newer customers it's already one of his most important customers having a high sales volume therefore he decides to give the customer a discount on this order and improve their customer rating from gold to platinum for platinum customers additional discounts can be granted on special approvals after adding the product mock navigates to the item details and gives the customer a 10 manual discount after mark saves the sales orders he observes that it is in approval his manager will get a notification about the change in customer rating anne is mark's sales manager she receives an email notification to approve a workflow she clicks on the link in the email which takes her into the workflow and sees that mark changed a customer rating to platinum and has rewarded a discount and navigates to the app customers overview in order to get a better insight on the customer in question and check if the discounts can be granted as per company terms and policies she sees the great performance of the customer and decides to approve the change in customer rating and goes back to the workflow and releases it the sales order continues to be processed julia is a key user who did the system set up ing to the business requirements of her company for the interaction between mark and anne to work julia used the sap s 4hana custom logic capabilities to set up the system the custom fields she created were automatically available for her to configure workflows for the approval process of the sales order the new sap theory application process sales orders allows businesses the flexibility to meet their business requirements key users like julia can configure custom fields to be used in approval management improving the work of sales managers like anne and internal sales representatives like mark